Case Study

Licensed stylists donate their time and services to provide free haircuts at Seattle Children's Hospital

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Haircutting Services

Location: Seattle

Quadruple Aim: Consideration of staff satisfaction

Total number of volunteers: 750

Number of beds: 403

Goal: Provide free haircutting services to patients, families and caregivers as well as discounted haircuts for staff and volunteers. Volunteer Services office has a private salon space within their office that has a shampoo sink and an adjustable salon chair.

Summary of program: Licensed stylists donate their time and services to the hospital. They provide free haircuts for patients, families and caregivers. Staff and volunteers are also able to use this service for a $15-20 donation. This donation is directed to our Uncompensated Care Program, enabling Seattle Children's to provide care to all children, regardless of their family's ability to pay. Most patients and families cannot leave the hospital to obtain this service or they may not have transportation or the financial resources to pay for this service. Staff, particularly medical staff, may work shifts that make it difficult to schedule this type of service during business hours.

Roles of the volunteers: Provide basic haircutting/styling services. Two to three licensed stylists provide the Volunteer Services Admin Assistant with their schedule availability. Appointment sheets are created and held in a notebook at Volunteer Services reception desk. Staff, families and volunteers call our front desk to schedule their appointment.

Roles of staff: Volunteer Services Admin staff oversees the appointment book. When a stylist is providing a haircut for a patient in their room, the patient's nurse or other care team member, will meet with the stylist prior to entering the room to review any precautions or other important information.

Primary collaborators: Volunteer Services, Family Resource Center, Nursing, Child Life Services and the Infection Prevention Team created a policy for proper cleaning of all equipment used.

Outcomes and benefits: On average, a stylist will provide 4-5 haircuts each visit. Over the past 5 years, Volunteer stylists have donated over 500 hours of service to the hospital and an average of $500 a year has been donated to the hospital from staff and volunteers utilizing this service.

Future plans: Increase the number of stylists, specifically, stylists who specialize in diverse hair types.