AHVRP Member Spotlight

October, 2019

Kelly Anderson

Kelly Anderson, RN

Director of Volunteer Services

Charleston Area Medical Center, Charleston, WV

In addition to the standard questions, we asked Kelly about her first experience at conference after being in her new position for only five months…although she’s been a nurse for 30 years:

“It was my first time attending the Conference, but it definitely won’t be my last. Being a nurse, it was definitely on the same level of quality as nursing conferences I have attended. The Principles course was amazing!  Eileen (McConville) is a rock star and I feel like I learned so much just in those eight hours. So glad I did it.

I met some great people that I intend on keeping in touch with throughout the year to bounce ideas off of, or to call screaming if having a bad day. Although, in five months in this job, every day has been pretty amazing! 

I learned some wonderful ideas and processes that I can quickly put into practice with little to no effort. That was awesome! Other ideas will take some more planning and time to implement, but I have them on my long term goal list!

 I absolutely loved the conference and look forward to next year!”

How many beds does your facility have? "956"

How many volunteers does your facility have? "275"

How many direct reports do you have? "2"

Tell us why you got into healthcare volunteer resource management. “I am an RN with 30 years of patient care experience at CAMC, and when I saw that the DVS position was posted, I thought...'what a wonderful position for a nurse!' I have always seen the benefit and huge potential for what volunteers can do not only to improve the patient experience, but also help brighten the day and maybe lighten the load of the employees. Volunteers are precious gems and it is such an honor to get to work with them and advocate for them on a daily basis. I believe that seeing things from my nursing lens will allow me to lead the Volunteer Services Department and volunteer workforce in a way that others may not have been able to see."

What is your most successful program and why? “I LOVE when our volunteers interact with patients on our units!  Our VIP program (volunteers interacting with patients) is a beautiful picture of people caring for each other. We had a VIP volunteer visit with a patient the other day and by the end of the visit, the patient had decided that the visit meant so much to him that he was going to start volunteering.”

Any words of wisdom would you would like to share with someone considering this profession? “Always take the opportunity to spread the passion of volunteering with others. I believe that we will be facing a significant cultural shift away from volunteering as the previous generations pass the baton to the millennials. We need to promote volunteering to young children so that they begin to value giving to others. We currently have a typically older volunteer population, and I often wonder, who really will fill their shoes?”