AHVRP Member Spotlight

July, 2019

Judy Lieberman

Judy Lieberman, MA

Director, Auxiliary and Volunteer Services

Alfred I. duPont Hospital for Children, Wilmington, Dele.

In addition to the standard questions, we asked Judy these:

You’re presenting at conference again this year. What can attendees hope to get out of your session(s)? “Last year I presented with Melissa Heinlein Storti, “Streamlining Volunteer Onboarding Process: Getting Time on Your Side” The presentation was so well received that we are presenting it again with updated data. If you select this presentation, you will walk away with alternative ways to onboard your volunteers, saving much needed time.”

At this time, about 25% of our registrants our first timers, what advice do you have for them? “My advice for first time attendees is – get to know as many other DVS’s in other states as you can, that way when you are on the ListServ you can put faces to the names you see. No one understands your job better than another DVS. By having conversations with other DVS’s -you may get new ideas you can bring back to your own program. Most importantly, take advantage of your time, participate, learn and laugh.”

How many beds does your facility have? "200"

How many volunteers does your facility have? "888"

How many direct reports do you have? "3"

Tell us why you got into healthcare volunteer resource management. “My careers have always been in healthcare. My first job as an Art Therapist lead to my current profession as Director of Volunteer Services. I had always volunteered and when I wanted to grow professionally, this field was a perfect fit.”

What is your most successful program and why? “Our Baby Bookworm” program. This program first started as a request to my peers for summer high school opportunities. There was a nurse in our NICU who had been researching an infant’s cognitive development and through her research she thought this might be an opportunity to start to have an impact on our most vulnerable population. She reached out to me and the program was born. The program in the last three years has evolved to volunteers reading on 6 units with over 70 volunteers covering multiple shifts seven days a week.

The NICU program in the last two months has evolved even more. The volunteers are now part of a sensory team program which includes cuddling. Why is it successful? The volunteers feel very gratified that they made an impact on our youngest kiddos…and who doesn't want to hold a baby.”

Any words of wisdom would you would like to share with someone considering this profession? “If you like working with people and helping them feel actualized you will enjoy this profession. Once you are hired in this job, get involved in your local volunteer organizations…it will make a huge difference in your professional life. Nobody truly understands the complexities of your job better than another DVS. You also need to network, get to know the people in and out of the organization. These relationships will help you to create meaningful programs.”