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Upcoming Webinars:

Virtual CAVS Study Group Part II

Tuesday, September 12, 2017
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

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Engaging Health Care Volunteers to Pursue the Triple Aim

Wednesday, October 18, 2017
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

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Webinar Archive

Recruitment vs. Retention: The Financial Bottom Line
Overview: As we know, contrary to what many hospital employees think, volunteers are not free.  There are fees for badges, uniforms, as well as the cost of the volunteer department itself.  Depending upon where you live in the US, the cost of on-boarding a new volunteer ranges in cost from $150 - $315.   Consequently, it makes sense financially both to the individual and the hospital to concentrate on retention.  Turnover is greatest during the first 30-60 days.  You will learn reasons why turnover is so high and how to reduce it. 

Learning Objectives:

  • Cost of on-boarding new volunteers
  • Determining cost of a volunteer hour
  • Volunteer Selection for Better Retention
  • How to get volunteer feedback
  • Proper training and on-boarding of new volunteers in their assignments

Presenter: Victoria Heidelman, CAVS
Director of Volunteer Services
St. Joseph Hospital, Orange, California

Victoria has been in the field of volunteer management for almost thirty years. She began her own volunteer journey with federal inmates at Lompoc Federal Penitentiary in the early 70s.  After graduating from the University of California, Santa Barbara she started working in a county juvenile hall facility, county home for abused and abandoned children, group homes, and a private school for troubled youth until she happily stumbled upon the world of volunteer management. 

Currently, Victoria oversees 900 volunteers in a catholic hospital.  Her current focus is reducing the turnover rate in her hospital by designing a “high impact” service, Day Managers, inspired by discussions with fellow Principles Trainer Margie Harris.  Victoria considers herself fortunate to have an extraordinary group of leadership volunteers with whom she and her team of staff can strategize on improvements to their volunteer program.

Victoria is a former President of the Southern California Association of Directors of Volunteer Services, past chair of the California Association of Hospitals and Health Systems’ Directors Coordinating Council and state conference, and co-chair of the 2008 AHVRP Conference.  She currently serves as one of five national trainers for the AHVRP Principles of Volunteer Management Course.   

In 1997 Victoria was the recipient of her Southern California DVS Association’s Professional Achievement Award for National Education; this was in recognition for the Joint Commission Education series she co-presented nationally through the California Hospital Association in the mid-90’s.  Victoria has received CAVS certification through AHVRP.

Presented: 2010