July 30, 2014 AHA/HPOE webinar The Current State of Patient and Family Engagement Strategies in American Hospitals 2:00 p.m. ET, 1:00 p.m. CT, 11:00 a.m. PT (75 minute webinar) Moderator: Maulik Joshi, DrPH, President, Health Research & Educational Trust
September 9, 2014 AHVRP webinar Patient & Family Ambassador Programs: High Touch, High Impact Volunteer Assignments 2:00 p.m. ET, 1:00 p.m. CT, 11:00 a.m. PT (90 minutes) Presenters: Angela Berns & Kathy Berube
Save the date! AHVRP 2014 Conference August 19-22, 2014 Hyatt Regency Crystal City Washington, DC, metro area Guest room rate is $159 Learn More AHVRP 2015 Conference September 19-22, 2015 Marriott World Center Orlando, FL
Length: 90 minutes Credit:
.15 CEUs or 1.5 Contact Hours
Overview: Three unique and successful Junior Volunteer Programs will be presented. Learn the lessons of experience on topics such as age limits of junior volunteers, year-round vs. seasonal, separate orientation, and much more. Have your specific questions answered as you hear about these specific programs and participate in an interactive Q & A session.
3 different structure ideas for 3 different hospital types Lessons learned by peers in creating and maintaining Junior Volunteer Programs Specific participants questions will be answered
Arlene Kraft, Nancy Williams, and Shannon Morgan-Jermal
Arlene Kraft has 35 years of experience managing hospital, school, church, government and community volunteer programs. She has a BS from the University of Oregon in Community Service & Public Affairs. She is the Past President of the Oregon Society of Directors of Volunteer Services and is a member of the Washington State Society of Directors of Volunteer Service.
Nancy Williams, CAVS has been with her hospital for 30 years and the Director of Volunteer Services for the past 22 years. She has her Masters in Healthcare Administration from Troy State University & a Bachelors degree in Business Administration from Columbus State University. She is a true advocate for Volunteerism. Nancy has been married for 25 years with 3 children, volunteering is her family’s way of life.
Shannon Morgan-Jermal, CAVS has supervised volunteers in a health care setting taking particular pride in accomplished teen programs since 2002. She has developed two specific teen programs, the Student Ambassador Program & the Prep U Program, that have taken her teens from ridden to rising. She holds a bachelors degree in Communications from Purdue University, a Masters degree in Organization Leadership from Lewis University as well as a Project Management Certificate from Loyola University and is a Certified Administrator of Volunteer Services.
Leading American’s Healthcare Volunteers
Association for Healthcare Volunteer Resource Professionals (AHVRP)
155 N. Wacker Drive, Suite 400, Chicago, IL 60606-1725
P: (312) 422-3939 | F: (312) 278-0884 | www.ahvrp.org