October 30, 2014 Quality Improvement Lessons from the 2014 AHA-McKesson Quest for Quality Prize® Recipients 4:00 p.m. ET, 3:00 p.m CT, 1:00 p.m. PT (60 minutes) Part one of a two-part webinar series.
November 5, 2014 Catch the Next Wave 2:00 p.m. ET, 1:00 p.m. CT, 11:00 a.m. PT (90 minutes) Presenter: Wendy Biro-Pollard
November 24, 2014 Quality Improvement Lessons from the 2014 AHA-McKesson Quest for Quality Prize® Recipients 4:00 p.m. ET, 3:00 p.m CT, 1:00 p.m. PT (60 minutes) Part two of the two-part webinar series.
The 2011 Extraordinary Program Award (EPA) winners discussed their inspiring programs on this audio conference. Below is a summary of their programs and the call's learning objectives:
Program 1: Fall Prevention - Safety Monitor Volunteer Program
by Kelley Boothby CAVS, Eileen Pelletier, CAVS and Christine Waszynski, APRN. Hartford Hospital - Hartford, CT
Hospital falls are recognized as an important patient safety issue and unfortunately account for the majority of reportable events. Despite having fall prevention strategies in place, many falls occurred at Hartford Hospital, an 800-plus bed inner-city teaching hospital in Hartford, Connecticut, A quest for change from a culture of tolerance for falls to one of serious fall prevention began.
In April of 2008, an innovative volunteer program was designed and implemented. The Fall Prevention – Safety Monitor Volunteer Program was designed to utilize trained volunteers for the enhancement of a safe environment for patients through the inspection of the high fall risk patient’s environment, monitoring of staff compliance with fall prevention protocol and reminding the patient of his/her role in fall prevention. The intentions and goals of the program are to reduce patient falls by increasing staff accountability for fall prevention while reinforcing the involvement of patient and family in creating and maintaining a safe environment.
Over the past three years, efforts spearheaded by our Falls Prevention Team have reduced the total number of inpatient falls by 47 percent and reduced falls with injury by 71 percent. Staff compliance with fall-prevention protocol has improved significantly from 50% to 90%.We attribute much of this success to our Safety Monitor Volunteer Program.
Fall Prevention Learning Objectives:
Identify the steps to implement a safety volunteer program.
List three positive outcomes achieved from the safety monitor volunteer program.
List three resources necessary for creating and supporting a successful program.
Program 2: Medical Equipment Recycling Program (MERP)
by Joni Murray, CAVS and Cindy Hanna University of Pittsburgh Medical Center Horizon - Farrell, PA
The Medical Equipment Recycling Program of UPMC (University of Pittsburgh Medical Center) Horizon was established over a decade ago. Their mission is to help area residents, who live with physical challenges to obtain needed medical equipment (such as canes, crutches, walkers, wheelchairs, hospital beds, bathroom equipment.) to increase their independence. MERP provides refurbished medical equipment to those who lack the insurance coverage or financial means to purchase new equipment. Recipients often re-donate the equipment when they are finished with it and the cycle of giving continues.
MERP has two locations and utilizes hospital volunteers to clean, refurbish and transport equipment, as well as assist with clerical duties. Over the past decade, MERP has donated more than 5,000 pieces of equipment to more than 4,000 area residents. The volunteers often state that they are happy to donate their time to help fellow community residents that are less fortunate and in need.
The program is funded primarily by a grant from the UPMC Horizon Community Health Foundation.
MERP Learning Objectives:
Learn how the program began and who benefits from it.
Learn how the equipment is refurbished and donated.
Learn how the program is marketed.
Association for Healthcare Volunteer Resource Professionals (AHVRP)
155 N. Wacker Drive, Suite 400, Chicago, IL 60606-1725
P: (312) 422-3939 | F: (312) 278-0884 | www.ahvrp.org