Upcoming Events

September 23, 2014
Engaging Risk Managers with Volunteer Resource Professionals
2:00 p.m. ET, 1:00 p.m. CT, 11:00 a.m. PT (90 minutes)
Presenters: Mary Kay Hood & David Petrous

October 9, 2014
Protecting Your Organization: WHat You Need to Know About Copyrights
2:00 p.m. ET, 1:00 p.m. CT, 11:00 a.m. PT (90 minutes)
Presenters:  David Wold, Intellectual Property Counsel, AHA

October 20, 2014
Setting Up Volunteers for Success
2:00 p.m. ET, 1:00 p.m. CT, 11:00 a.m. PT (90 minutes)
Presenter: Kathleen McClesky

November 5, 2014
Catch the Next Wave
2:00 p.m. ET, 1:00 p.m. CT, 11:00 a.m. PT (90 minutes)
Presenter: Wendy Biro-Pollard

Visit our webinar page to register!

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AHVRP 2015 Conference
September 19-22, 2015
Marriott World Center
Orlando, FL







AHVRP 2015 Healthcare Retail Calendar & Guide

The AHVRP 2015 Healthcare Retail Calendar and Monthly Planner is an essential resource for both DVSs and healthcare retail professionals. This fifteen month calendar (begins October 2014) was developed to address members’ requests for a quick reference tool across a broad spectrum of topics. This guide presents specific data on financial issues and reporting metrics as well as proven promotional and merchandising ideas. This planner includes creative ways to expand gift shop revenues, is a handy reference on buying, knowing your customer, display concepts and provides an easy way to track your sales against goals while managing your performance on a real-time basis. Brought to by the generous sponsorship of:

$19.95 AHVRP members
$24.95 Non-members


In a Nutshell: A Comprehensive Resource for Healthcare Volunteer Management, 3rd Edition

In a Nutshell, 3rd Edition (2013) - A Comprehensive Resource for Healthcare Volunteer Management. This exciting, up-to-date, comprehensive resource will help you with issues ranging from budget planning to HCAHPS. With this user-friendly complete support system, volunteer services administrators can create an individual, customized volunteer program. Both the new and seasoned volunteer will benefit from 200 plus pages of expansive information, sample documents and templates. The printed book includes CD format and is a valuable resources for those who have chosen a career in volunteer administration. This publication covers a broad range of topics and may be appropriate when studying for the CAVS exam.

Catalog #200836
$69 AHVRP members
$149 Non-members

Download order form to pay by check  

Risk Management and Patient Safety Gems for Volunteer Administrators, Second Edition

Overview of risk management and patient safety issues related to healthcare volunteer administration including definitions, strategies, metrics, sample forms, case examples, and much more.

Catalog #200834
$19.99 AHVRP members
$29.99 Non-members

Download order form to pay by check

Human Resource and Federal Laws: An Overview/Orientation for Healthcare Volunteer Administrators

The information contained in this publication is intended to provide Directors of Volunteer Services (DVSes) and Human Resource (HR) professionals with an overview of some of the key legal/regulatory issues and human resources practices and policies that should be considered in developing any volunteer program.  The intent of this resource is to increase awareness of select laws, regulations, practices, and policies to enhance conversations among DVSes and their HR Departments, Risk Management Departments, legal counsel and other key stakeholders.

Catalog #200833
$19.99 AHVRP members
$29.99 Non-members

Download order form to pay by check

Assessment of the Department of Volunteer Services in a Health Care Institution - 4th Edition (2012)

Identify the elements of successful volunteer management using this tool in electronic or hardcopy to evaluate the effectiveness of the department of volunteer services. Results will provide a definitive assessment to determine how effectively the department identifies the needs and meets the goals of a healthcare provider and its volunteers.

Assessment of Dept. Catalog #202211
$45 AHVRP members
$65 Non-members

Download order form to pay by check

Constant Readiness 2nd Edition (2011): Recommended Practices for Joint Commission Standards

Volunteer Resource Professionals get responses to unanswered Joint Commission questions and more when reviewing the past, present, and future standards discussed in the 2nd Edition of Constant Readiness. Mary McCormack reviews the current 2011 standards for applicability to volunteer services administration and offers practical options for understanding and complying with Joint Commission expectations.  Volunteer administrators and volunteer leaders will gain a must-have reference tool and assistance in achieving a level of constant readiness.

Catalog # 200821
$69 AHVRP members
$149 Non-members

Download order form to pay by check

Healthcare Volunteer Orientation (2011)

This new publication covers requirements for volunteer orientation and highlights various formats and delivery methods. It includes examples of actual orientation materials as well as where to get additional resources. This publication will help ensure that compliance standards are met, help you decide what delivery methods are best for your needs, and determine the optical time in the volunteer on-boarding process to hold orientation. You will also get new ideas and presentation methods, information on industry best practices, and the required documentation for orientation.

$69 AHVRP members
$149 Non-members

Download order form to pay by check

Strategic Planning (2010)

Successful volunteer management is a complex, multi-dimensional responsibility that requires effective planning. This comprehensive resource covers every aspect of the process from making a business case for your volunteer program to an executive summary to plan implementations. It highlights a professional approach for incorporating best practices for strategic planning to support the business mission of volunteer programs. This CD includes numerous example forms and templates that will help you create a customized strategic plan for any size volunteer program. As your program grows, you will have the resources to adapt your program with it! Don’t go another day without these tracking and benchmarking tools designed to help you stay on track and achieve your goals!

$69 AHVRP members
$149 Non-members

Download order form to pay by check

ACE IT - Annual Education, Competency and Evaluations of Performance (2009)

MEASURE COMPETENCY & COMPLIANCE; MEASURE SUCCESS - Volunteer competency is a multi-faceted component of volunteer program management encompassing the entire scope of a volunteer’s service to an organization. In the highly regulated healthcare environment, volunteer competency has come under increased scrutiny by credentialing agencies that evaluate compliance with specified standards. ACE IT: Annual Education, Competency, and Evaluations of Performance is intended to define volunteer competency, identify its various aspects, outline expectations of volunteer programs for compliance with particular standards, and provide specific examples to assist healthcare volunteer administrators in implementing best practices for volunteer competency.

ACE IT  Catalog #202140
$89 AHVRP members
$139 Non-members

Download order form to pay by check

2003 AHA Recruitment & Retention Guide for Volunteers

Recruitment and retention issues directly affect the success of volunteer organizations. This AHA benefit assists volunteer leaders and provides successful tools for recruitment and retention of volunteers.

Download AHA Recruitment & Retention for FREE

Guidelines for Volunteer Departments in a For-Profit Healthcare Facility

This white paper serves as a source of information and suggestions for the DVS regarding Volunteer Services Programming and Financial Considerations and is available to members via the website.

Download white paper for FREE

Principles of Volunteer Services Management in a Changing Healthcare Environment

This content-rich course, geared to experienced administrators as well as those new to the profession, covers the building blocks of a dynamic volunteer program re-tooled for today's health care environment. The Principles Course is available now at the state level and annually at the
AHVRP conference.

For more information call (312) 422-3939 or send an email to: ahvrp@aha.org