The Certified Administrator of Volunteer Services (CAVS) Credential
Benefits of the CAVS Credential
CAVS is the volunteer management credential available through the Association for Healthcare Volunteer Resource Professionals (AHVRP), a personal membership group of the American Hospital Association. CAVS status provides both internal and external rewards to those working in healthcare settings. CAVS certificants enjoy the pride of recognition of being among the elite in a critical field of healthcare. CAVS is a premier credential based on a sound assessment that provides distinction in an increasingly competitive marketplace.
The CAVS Exam
The exam consists of 100 multiple-choice questions that address topics in the CAVS Content Outline, a document approved by the AHVRP Board of Directors. Candidates may take the exam via a web-based e-testing service at a computer in their own communities, and must arrange for an appropriate proctor approved by the exam administrator, the Council for Certification in Volunteer Administration (CCVA).
The CAVS exam is continually updated by the CAVS Test Committee, a group of CAVS-certified AHVRP members. The pass rate has been set by AHVRP's Board at 77% so one must correctly answer 77 out of the 100 exam questions to earn CAVS Certification. The Certification Advocacy Committee is hard at work developing tools and resources to assist candidates going forward.
To learn more about the CAVS credential as well as recent updates made to the exam, listen to a free CAVS audio conference recording and download the slides. You can also review the CAVS Open Forum handout discussed at the 2013 AHVRP Conference.
CAVS Exam and Dates
The exam will only be available via the web-based e-testing service during the folllowing designated weeks:
- Sunday, March 2, 2014 (12:01 a.m. CST) through Saturday, March 8, 2014 (12 p.m. CST)
- Sunday, October 5, 2014 (12:01 a.m. CST) through Saturday, October 11, 2014 (12 p.m. CST)
- Sunday, March 1, 2015 (12:01 a.m. CST) through Saturday, March 7, 2015 (12 p.m. CST)
Candidates may schedule their exams for any two-hour period during these weeks.
|AHVRP members (Member ID # required)
Candidates may apply at any point during the year. For details, see the CAVS Candidate Handbook and Application below. For more information on how to schedule an exam please visit the CCVA website. Test questions are derived from the CAVS Exam content outline found in the CAVS Handbook. CAVS candidates should expect to spend 40-50 hours preparing for the exam.
* We have updated and expanded our In a Nutshell publication, which has replaced our CAVS Review Guide
CAVS status can be renewed by 1) downloading the CAVS renewal application documenting 45 contact hours of professional healthcare education over the past three years or 2) re-taking the CAVS exam. Please refer to the CAVS renewal application for professional education criteria.
To renew by application, download and send in the CAVS renewal application with the renewal fee. Renewal applications must be postmarked 30 days prior to your CAVS expiration date.
Application Renewal Fees
| AHVRP members (Member ID # required)
|*Late Renewal (members & non-members)
*Refer to CAVS renewal application for more information on late application submittals.
CAVS certificants who choose to renew by exam will take the CAVS exam through CCVA. Exam fees may be made via credit card using PayPal on this website, or by check made payable to CCVA. For complete details, refer to the CAVS Candidate Handbook and Application.
If you need further assistance, please contact:
CAVS Exam Inquiries:
CCVA Executive Director
CAVS Renewal Inquiries:
Meghan Strubel, AHVRP staff
Certification Advocacy Committee:
Sandy Marshall, CAVS
The Council for Certification in Volunteer Administration (CCVA) advances the profession and practice of volunteer resource management by certifying individuals who demonstrate knowledge and competence in the leadership of volunteers. CVA is an international credential awarded to practitioners with at least 3 years of experience who successfully complete an exam and written portfolio process. Originally developed by the Association for Volunteer Administration (AVA) several decades ago, the credentialing program is now sponsored by the Council for Certification in Volunteer Administration.
CAVS and CVA are two separate certifications. CCVA administers the CAVS exam, but all renewals and continuing education units are managed by AHVRP. CCVA manages all CVA certifications. Click here to view the differences of the two certifications.