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Drafting Your Hospital's Social Media Presence to Tell Volunteer's Stories

Wednesday, November 1, 2017
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

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Training Volunteer in Customer Service

Wednesday, November 15, 2017
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Certified Administrator of Volunteer Services
The Certified Administrator of Volunteer Services (CAVS) Credential

Benefits of the CAVS Credential

The Certified Administrator of Volunteer Services (CAVS) credential is the volunteer management credential available through the Association for Healthcare Volunteer Resource Professionals (AHVRP), a personal membership group of the American Hospital Association.  CAVS status provides both internal and external rewards to those working in healthcare settings. CAVS certificants enjoy the pride of recognition of being among the elite in a critical field of healthcare. CAVS is a premier credential based on a sound assessment that provides distinction in an increasingly competitive marketplace.

The CAVS Exam
The exam consists of 100 multiple-choice questions that address topics in the CAVS Content Outline, a document approved by the AHVRP Board of Directors.  Also approved by the Board of Directors is the passing score, which is 69% for CAVS exams taken in 2017.  The CAVS exam is continually updated by the CAVS Test Committee, a group of CAVS-certified AHVRP members.

Online testing windows:

October 2-13, 2017
Application Deadline:
September 15, 2017


Candidates may apply at any point during the year. For details, see the CAVS Candidate Handbook and Application below. For more information on how to schedule an exam please visit the CCVA website. Test questions are derived from the CAVS Exam content outline found in the CAVS Handbook. CAVS candidates should expect to spend 40-50 hours preparing for the exam.

Study Resources:

* We have updated and expanded our In a Nutshell publication, which has replaced our CAVS Review Guide

CAVS Renewals
CAVS status can be renewed by 1) downloading the CAVS renewal application documenting 45 contact hours of professional healthcare education over the past three years or 2) re-taking the CAVS exam. Please refer to the CAVS renewal application for professional education criteria.

To renew by application, send in the CAVS renewal application with the renewal fee. Renewal applications must be postmarked 30 days prior to your CAVS expiration date.

Application Renewal Fees

 AHVRP members (Member ID # required)




*Late Renewal (members & non-members)


*Refer to CAVS renewal application for more information on late application submittals.

CAVS certificants who choose to renew by exam will take the CAVS exam through CCVA. Exam fees may be made via credit card or by check made payable to CCVA.  For complete details, refer to the CAVS Candidate Handbook and Application.

If you need further assistance, please contact:

CAVS Exam Inquiries:

CAVS Renewal Inquiries:
AHVRP staff
(312) 422-3939

Certification Advocacy Committee:
Eileen McConville, CAVS
(910) 667-5317

About CCVA
The Council for Certification in Volunteer Administration (CCVA) advances the profession and practice of volunteer resource management by certifying individuals who demonstrate knowledge and competence in the leadership of volunteers.  CVA is an international credential awarded to practitioners with at least 3 years of experience who successfully complete an exam and written portfolio process. Originally developed by the Association for Volunteer Administration (AVA) several decades ago, the credentialing program is now sponsored by the Council for Certification in Volunteer Administration.

CAVS and CVA are two separate certifications. CCVA administers the CAVS exam, but all renewals and continuing education units are managed by AHVRP.  CCVA manages all CVA certifications.