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Upcoming Events:

Collaboration between Hospitals
and Faith Organizations to Improve
Community Health

February 11, 2016,
11:00 a.m. CT, Noon ET

Register now

Got Change? An Inside Look at Future
Transformations in Healthcare

Featuring Ian Morrison
February 16, 2016, Noon (CT), 1:00 p.m. (ET)

Register now

Going Beyond REaL Data Collection:
Collecting Social Determinants of Health

February 23, 2016, 11:00 a.m. CT, Noon ET

Register now

Combatting the Opioid Crisis:
Massachusetts' Path to Action

March 8, 2016, Noon CT, 1:00 p.m. ET

Register now

Opportunities for Volunteer Services in
Light of Health Care Transformation

March 9, 2016, 1:00 p.m. CT, 2:00 p.m. ET

Register now

Aligning Volunteer Services to Keep Pace
with Health Care Transformation

March 16, 2016, 1:00 p.m. CT, 2:00 p.m. ET

Register now

AHVRP 2016 Conference

Visionary Leadership

October 8-11, 2016
Hyatt Regency Atlanta
Atlanta, GA

Register Now!

AHVRP Webinars & Archives
AHVRP webinars offer you the chance to learn new trends, best practices, and applicable tools from industry experts, fellow DVSs and retail managers in the healthcare volunteer field.  These 75-90 minute webinars are the ideal resource for busy professionals looking to expand their knowledge and earn CEU's without leaving their desk!  Be sure to review the long list of available audio call/webinar recording archives below.  Each live webinar is available for purchase as an archive.


Collaboration between Hospitals and Faith Organizations to Improve Community Health
February 11, 2016
11:00 a.m. CT, Noon ET

This webinar will focus on two hospital-interfaith collaborations, one in Memphis that has been in existence for nine years and another in Maryland that is in its earliest stages. Since these collaborations have enormous potential for promoting health, especially among at-risk populations, and help avoid unnecessary re-hospitalizations, the potential for creating such collaboratives in different communities across the country will be explored.

Learning Objectives:

  • Learn about innovative models currently in existence that link hospitals with communities of faith.
  • Learn how these models can be replicated in communities across the country.
  • Learn how to improve health outcomes and avoid unnecessary re-hospitalizations through social services provided by volunteers from religious institutions.

Speakers:

  • Rev. Bobby Baker, Methodist Le Bonheur Healthcare
  • Carmela Coyle, president and CEO, Maryland Hospital Association
  • Vincent DeMarco, president, Health Care for All, Maryland, and the Maryland Citizens' Health Initiative

This webinar is available free of charge but advanced registration is required.


Got Change? An Inside Look at Future Transformations in Healthcare
February 16, 2016
Noon CT, 1:00 p.m. ET

Join Ian Morrison, a renowned futurist and author as he presents highlights from Futurecan 2016–2021, SHSMD's annual guide to healthcare trends, and discusses strategies to position your organizations for success in the new environment. This webcast will feature predictions and insights including:

  • Engaging increasingly value-conscious patients and consumers
  • Assuming risk in caring for defined populations
  • Developing health promotion and wellness programs that work
  • And more!

This webinar is free of charge, but advanced registration is required.

Contact tross@aha.org for your CEU certificate.


Going Beyond REaL Data Collection: Collecting Social Determinants of Health
February 23, 2016
11:00 a.m. CT, Noon ET

To effectively identify racial and ethnic disparities in health and health care, it is essential that key elements such as patient race, ethnicity and language proficiency be collected routinely and then used to measure performance. There is now also great attention being given to the impact of social determinants on health disparities--including environmental factors, food insecurity, transportation and safe housing--among others.

This joint webinar between HPOE and the Disparities Solutions Center at Massachusetts General Hospital will discuss strategies and approaches implemented by hospitals and health care systems to collect the social determinants of health, with the understanding that this information will be critical for population health efforts of health plans, hospitals and health centers nationwide.

Presenters:

  • Kirsten Bibbins-Domingo, Ph.D., M.D., M.A.S., director, UCSF Center for Vulnerable Populations at San Francisco General Hospital
  • Lenny López, M.D., M.Div., M.P.H., chief of hospital medicine, University of California San Francisco - SFVA and Senior Faculty, the Disparities Solutions Center at Massachusetts General Hospital
  • Aswita Tan-McGrory, M.B.A, M.S.P.H., deputy director, Disparities Solutions Center, Massachusetts General Hospital

This webinar is available free of charge but advanced registration is required.


Combatting the Opioid Crisis: Massachusetts' Path to Action
March 8, 2016Noon CT, 1:00 p.m. ET

Join HPOE for a new webinar giving participants an in-depth look into how the Massachusetts Hospital Association developed and launched one of the nation's most comprehensive and groundbreaking efforts to combat the opioid crisis.

You will learn how the movement gained momentum, task force formation, development and implementation of an innovative action plan including an overview of emergency departments prescribing guidelines adopted by all member hospitals, lessons learned and efforts moving forward.

Speakers:

  • Peter J. Holden, president and CEO, Beth Israel Deaconess Hospital-Plymouth
  • Patricia Noga, PhD, RN, MBA, NEA-BC, vice president of clinical affairs, Massachusetts Hospital Association
  • Steven M. Defossez, MD, EMHL, vice president of clinical integration, Massachusetts Hospital Association

This webinar is available free of charge but advanced registration is required.


Opportunities for Volunteer Services in Light of Health Care Transformation
March 9, 2016
1:00 p.m. CT, 2:00 p.m.

The AHA COV is a specialty committee of the AHA Board of Trustees designed to reflect the views of volunteer services and the community on a variety of health care issues.  This session features a panel comprising two volunteers from the 2016 COV sharing their insights on how health care is changing and what strategies and tactics volunteer service departments might consider as they support transformation and demonstrate the leadership value of volunteer services. 

Learning Objectives:

  • Cite examples of transformation in the health care delivery system that may affect volunteer services.
  • Identify opportunities for volunteer services to engage with health care and community leaders to advocate on behalf of patients.
  • Describe how the American Hospital Association is engaging volunteer services to enhance health care policy.

Speakers:

  • Barbara Muesing, COV immediate past chair, Essentia Health
  • Margie Beadles, COV member, Cox Health
  • Joan Ryzner, director of member relations, American Hospital Association, and former executive director of AHVRP

This webinar is free of charge to AHVRP members, but advanced registration is required.


Aligning Volunteer Services to Keep Pace with Health Care Transformation
March 16, 2016
1:00 p.m. CT, 2:00 p.m. ET

Narrow networks.  Non-payment for avoidable readmissions.  Declining inpatient volumes.  Bundled payments.  Public and private forces are or will be resulting in changes in where and how patients are cared for.  An increased focus on wellness and prevention mean more effort may be required in the community and in patients’ homes.  All of these factors point to the need for volunteer services to connect with patients in new ways to keep pace with hospital’s changing needs.

Learning objectives:

  • Identify forces in health care transformation that may impact volunteer services.
  • Cite examples of volunteer skill sets or service areas that may be in more demand in light of evolving hospital needs.

Speaker:
Joan Ryzner, director of member relations, American Hospital Association

This webinar is free of charge to AHVRP members, but advanced registration is required.


Discounts for Affiliated Chapters

AHVRP is excited to offer its chapters a reduced group rate for AHVRP’s webinars. This pricing gives chapters a chance to offer their members a variety of educational opportunities and earn Continuing Education Units (CEUs) while attending their state/regional meetings.

The main contact ONLY pays the member rate of $39.99.  There is NO charge for each additional individual to participate.  All participants receive CEUs.

Qualifying groups agree to:
*Contact AHVRP two weeks prior to webinar.
*Meet the number of required participants in a group.
*Provide a single payment for all registrations payable to AHVRP.
*Provide a complete Excel formatted list of contact information for all participants to receive CEU credit.

Contact AHVRP at ahvrp@aha.org or 312-422-3939 for additional details.


FREE Archives for Members

Quantifying the Quality of Care Provided by Volunteers in Health Care (Math Can Be Fun!)
Education Credits: 1.5 Contact Hours = .15 CEUs
Joan M. Miller, MHA, Director of Member Relations, American Hospital Association

Volunteers play an active role in supporting the missions of health care organizations. Yet the story of their impact is not always being told effectively. This webinar, particularly designed for DVSes who are new to data collection or who are just beginning to consider approaches to reporting outcomes, offers sample approaches on how directors of volunteer services can use data and outcomes measurements to portray the results of volunteer efforts on patients, families, and health care organizations. Click here to download.


The 2013 Winners of the AHVRP Extraordinary Program Award
Education Credits: 1.5 Contact Hours = .15 CEUs
Presenters: Nancy Williams, CAVS, and Sherri Guertin, CAVS

Overview:  Nancy Williams, CAVS, former AHVRP board member and director of volunteer services from Columbus Regional Healthcare System in Columbus, Ga., talks about her hospital's NICU Parent Advisory Council.  Comprised of family members and friends who are passionate about ensuring the best care in the Neonatal Unit, the Parent Advisory Council advocates for NICU patients and families.

Sherri Guertin, CAVS, director of volunteer services at Riverside Medical Center in Kankakee, Ill., presents her "Silhouette" program.  Riverside Medical Center developed a unique program to allow pre-med, nursing, and other health care career college students an in-depth, immersion experience in a specialty in which they have a potential interest in studying further.
Click here to download


Basic Training: First Steps and Critical Building Blocks to Better Assessment
Education Credits: 1.5 Contact Hours = .15 CEUs
Presenter: Dr. James Pogue
Overview:  Helping decision makers understand the critical importance of their departments is part of the tireless work of DVSes. This webinar will help you act as a translator for your volunteers and the critical work they do in improving the patient and family experience.

Learning Objectives:
1. Increase your ability to connect numbers to outcomes.
2. Differentiate between process and outcome measures.
3. Increase your understanding of how to align your service areas to organizational strategic priorities.

James H. Pogue, PhD, has worked in higher education for nearly 15 years with a focus on organizational improvement, efficiency and leadership.  He has consulted with not-for-profits and higher education institutions.  His earned his BS from Grambling State University and a Ph.D from The University of Arizona.
Click here to download 

Remember to email ahvrp@aha.org to request CEU credit.

Benchmarking - The Financial & Management Assessment Tool That's Getting Management's Attention
Many volunteer organizations have enough trouble just getting their message out – via newsletter articles, a media or corporate website mention, a management leadership presentation, or a presentation to community partners. And, most volunteer organizations don’t have benchmarking data available to help support their story and/or areas of need. This program shows attendees how to gather benchmarking data to add impact to their message and/or add weight to their requests for additional support – based on benchmark data from similar organizations, and how to integrate this data into financially-focused and performance-based management reports / presentations. Click here to purchase

Human Resource and Federal Law Gems: What DVSes Need to Know About Key Legal Regulatory Issues
Though not as regulated as the paid workforce, volunteer administrators encounter issues faced by directors of human resources.  Learn best practices of both professions and tips on how you can strengthen HR-related policies in your department.  Hear case studies from our panel of experts about how DVSes can handle a variety of situations related to health care volunteer management. Click here to purchase

Creating and Creative Annual Reports without Outsourcing: Demonstrating Your Value
Attendees from the AHVRP 2013 conference raved about "creative ideas" for preparing data that are "easy to put into practice." Learn how to know what to track and determine what new statistics should be tracked a year in advance of publishing an annual report; understand the nuts and bolts of creating an annual report, as well as how to create simple enhancements to elevate the finished product (templates provided); and how to develop a wide distribution list to appropriately tell your story to a variety of audiences. Click here to purchase

Developing a Volunteer Handbook
This session helps identify reasons to create and implement a volunteer handbook, provide outlines of items to include and discuss the difference between a Volunteer Handbook and Orientation Manual.  Participants receive a sample handbook. Kathy Head is a 26-year professional in Volunteer Management; earning her Certified Administrator in Volunteer Services credential in 2010.  Kathy has worked for the American Red Cross recruiting and training volunteers to teach others the life-saving skills of CPR and first aid; with Kaiser Permanente as a Health Educator; with Lifebanc the organ procurement organization for Northeast Ohio; with University Hospitals of Cleveland as
Director of Volunteer Services; and currently with Summa Health System as the Team Leader for Volunteer Services for Summa at Home.  She has presented at local, state and national conferences on health-related and volunteer management topics. Click here to purchase