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Upcoming Webinars:

Advancing Patient and Family Engagement: The Role of the Volunteer

Wednesday, March 6, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Register now

Supervising Interns and the ROI for your Program

Wednesday, March 20, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Register now

AHVRP Webinars

AHVRP webinars offer you the chance to learn new trends, best practices, and applicable tools from industry experts, fellow DVSs and retail managers in the health care volunteer field. These 60 minute webinars are the ideal resource for busy professionals looking to expand their knowledge and earn CEU's without leaving their desk!

To help you better prepare for the CAVS exam and your CAVS renewal, competencies within the CAVS Body of Knowledge will be identified for each webinar.

Plan for Strategic Health Care Volunteer Engagement Advocate for Health Care Volunteer Involvement
Attract and Onboard a Health Care Volunteer Workforce Prepare Health Care Volunteers for their Roles
Document Health Care Volunteer Involvement Manage Health Care Volunteer Performance and Impact
Acknowledge, Celebrate and Sustain Health Care Volunteer Involvement    

Focus Area and Audience Type

2019 Webinars

January February March April
May June July August
September October November December

 


February

Setting the Stage: What does a Culture of Value Look Like? 

Tuesday, February 5, 2019
1:00 p.m. ET, Noon CT, 11:00 a.m. MT, 10:00 a.m. PT

Value does not happen by accident, and good intentions are not enough. Hear how University of Utah Health has developed a culture where value is a major focus for everyone in the organization. We’ll also share survey data that challenges how we
think about value (hint: it’s more than money).

Speakers:
Robert Pendleton, M.D., FACP, Chief Medical Quality Officer, University of Utah Health, Professor of Medicine, University of Utah School of Medicine
Amy Albo, Publisher, University of Utah Health
Priya Bathija, Vice President, The Value Initiative, AHA

Register now

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Futurescan: Leading Through Times of Change     

Wednesday, February 13, 2019
1:00 p.m. ET, Noon CT, 11:00 a.m. MT, 10:00 a.m. PT

As the nation’s medical system goes through a period of high uncertainty and disruption, Futurescan 2019–2024 highlights important insights designed to prepare hospital and health system leaders the future of health care.

Join renowned futurist Ian Morrison, Ph.D., for this webcast on the latest edition of SHSMD’s annual guide to trends in the field as he summarizes Futurescan articles written by thought leaders on these key topics:
• The opioid epidemic
• High-value health care
• Physician network growth
• Digital health care
• Bioelectronic medicine
• Health care workforce shortages
• Hospital and health system governance
• States’s role in health care regulation

Morrison will also share results from the latest Futurescan national survey of health care executives.

Click here to register

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March

The Landscape of Medicare Alternative Payment Models 

Tuesday, March 5, 2019
1:00 p.m. ET, Noon CT, 11:00 a.m. MT, 10:00 a.m. PT

We’ll review the ways in which hospitals can participate in Medicare alternative payment models and offer thoughts on what we expect the APM landscape to look like in the future.

Register now

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Advancing Patient and Family Engagement: The Role of the Volunteer

Wednesday, March 6, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Patient and family engagement is a key strategy for successful health care organizations. Volunteer leaders can and should play an active role in advancing meaningful partnerships with patients and families.

  • Discuss the growing evidence for advancing patient and family engagement in health care.
  • Identify strategies used by leading organizations to engage patients and families as quality and safety partners.
  • Determine specific opportunities for volunteers to be partners in patient and family engagement initiatives

Speaker:

Sue Collier, MSN, RN, FABC, Vice President, Innovation and Clinical Excellence, North Carolina Healthcare Association Foundation, Greenville, NC

Register now

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Supervising Interns and the ROI for your Program

Wednesday, March 20, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

As our programs continue to grow and change, it is easy to get caught in the day-to-day minutiae. While we cannot always add an FTE to meet the increasing work demands, utilizing an unpaid intern is a great way to support our projects and goals forward. This program will help you get a process in place for utilizing semester interns. Presentation will be delivered utilizing examples and tested methods used by volunteer program at Houston Methodist Hospital, Texas Medical Center.
  • Explore the program benefits of having a semester student intern assist your team (A1)
  • Learn best practices, tools, and methods for supervising and maintaining interns, with any team size (F51)
  • Walk away with a toolbox of implementation strategies, which can be implemented immediately, including interviewing and selection, setting up projects goals, supervision tips and more. (A10)

Speaker:

Gabrielle Montoya, Project Specialist, Houston Methodist Hospital, Houston, TX

Register now

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April

The Connection between Strategy and Marketing Professionals and Value

Tuesday, April 2, 2019
1:00 p.m. ET, Noon CT, 11:00 a.m. MT, 10:00 a.m. PT

Learn how strategy and marketing professionals can play a role in promoting value. We will also share how diverse those roles can be by highlighting two very different case examples. 

Speakers:

Gina Czark, Vice President, Content Management, Northwell Health
Jessica Farrar, Director of Strategic Planning and Decision Support, Anne Arundel Medical Center
Priya Bathija, Vice President, The Value Initiative, AHA
Diane Weber, Executive Director, Society for Healthcare Strategy and Market Development

Regiser now

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Changing the Way We Lead Change

Wednesday, April 3, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

In health care, we’re dealing with a lot of change. As leaders, it’s critical to understand how to navigate and help your teams navigate change. If you’re part of initiatives with a change component, this session will prepare you. Come hear about an Epic implementation journey and more!
  • Easily recognize change issues in your organization
  • Communicate a business case for why change leadership is needed
  • Implement strategies to lead change from where you are
  • Identify whether or not your change initiatives are successful
  • Quickly find resources to assist in your change programs

Speaker:

Lotus Buckner, American Society for Health Care Human Resources Administration (ASHHRA) board member, Director of HR, Northwest Community Health care, Arlington Heights, IL

Register now

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DNVGL Survey Preparedness

Wednesday, April 24, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

At DNV GL Healthcare we have dedicated ourselves to helping you empower quality and patient safety through a more efficient and outcomes-based accreditation program; restoring efficiency and value to hospital accreditation. Imagine accreditation surveys becoming something you look forward to not something you fear.
 
This session will give an overview of our organization, what to expect when we survey your organization and some takeaways such as:
  • The importance of detailed ‘onboarding’ of all staff; volunteer and hospital employees.
  • Staff organizational knowledge; especially relating to the DNV GL / ISO process
  • How does your department embrace, and report on, Quality Measures

Speaker:

Alan C. Randolph, MS, Hospital Generalist - Team Lead - NIAHO Surveyor / ISO Auditor, DNV GL Healthcare, Milford, OH

Register now

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May

Strategies to Support the Drive to Value: Population Health

Tuesday, May 7, 2019
1:00 p.m. ET, Noon CT, 11:00 a.m. MT, 10:00 a.m. PT

We’ll review the population health capabilities that health systems are using to focus on improved outcomes and offer a framework to use for your organization’s population health strategic plan.

Speakers:

Nancy A. Myers, Ph.D., Vice President, Leadership and System Innovation, AHA Center for Health Innovation
Julia Resnick, Senior Program Manager, The Value Initiative, AHA

Register now

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Partnering with Risk Management

Wednesday, May 8, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Everyone plays a role in risk management. This presentation will identify current or future volunteer opportunities. Four real-life healthcare scenarios will be discussed and the risks associated with these probable situations will be identified and discussed. Audience participation is strongly encouraged as this will be an interactive session with open dialogue.

  • Explore possible expanding volunteer roles in healthcare (D36)
  • Identify the risks associated with the expanding volunteer role (F52)
  • Describe the value of working together through different lens (B16)
 

Speaker:

Fran Charney, RN, MS, CPHRM, CPHQ, CPPS, CPSO, DFASHRM, Director of Risk Management, American Society for Healthcare Risk Management (ASHRM), Chicago, IL

Register now

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The Cybercrime Industry – How Serious Is It?

Wednesday, May 22, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

How well do you feel you are equipped to fight Cybercrime? Join us in this interactive session as we walk you through the evolution of this industry. Will be sharing numerous real life examples from a business and profession that‘s been one of the fastest growing.

  • How vulnerable are you as a business or individual?
  • What can you do to protect yourself, family, and business?
  • When is Cybersecurity work done?
 

Speaker:

Rob Sarkis, Chief Information Officer, American Hospital Association, Chicago, IL

Register now

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June

Delivering High-value Care as a Team

Tuesday, June 4, 2019
1:00 p.m. ET, Noon CT, 11:00 a.m. MT, 10:00 a.m. PT


Clinical insights and team coordination are essential to driving effective, efficient care delivery. Learn how leaders are working with their clinical and administrative teams to shift to a culture of value from training to practice.

Register now

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Empathy & Connection: Improving Leadership & Volunteer Success

Wednesday, June 12, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Patients enter the healthcare system with many fears and anxieties about things like costs and courtesy. A volunteer program can be successful at meeting the deeper needs of a patient by understanding the concepts of empathy and human connection. Through interactive exercises and study review, this presentation will empower learners to weave empathy into the fabric of their volunteer program.

  • Define and understand concepts of empathy and human connection (F53)
  • Identify and understand what patients value in today’s new era of healthcare and how volunteers can meet those needs (C30)
  • Learn how to lead with empathy and develop a volunteer program with empathy as a core concept. (F55)

Speaker:

Chris Perez, MS, Patient Experience Manager, Atrium Health, Charlotte, NC

Register now

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PUT ME IN, COACH: Coaching and Mentoring for Excellence

Wednesday, June 19, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

This session will outline the keys for building the mentoring and coaching skills for the DVS, how to integrate coaching and mentoring into volunteer departments with intention, and most importantly, WHY these skills are critical to program growth, sustainment, and leadership credibility.

  • Identify the core skills necessary for coaching and mentoring excellence
  • Discuss how the mentoring process can be used to facilitate better outcomes for volunteers and volunteer supervisors
  • Outline a plan for integrating coaching and mentoring as an intentional component of program success.

Speaker:

Sabrina C. Clark, MM, RMT, CAVS, ICF-AC, Director, Voluntary Service, Veterans Health Administration, Washington , D.C.

Register now

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July

Engaging the Patient Perspective in the Value Equation

Tuesday, July 2, 2019
1:00 p.m. ET, Noon CT, 11:00 a.m. MT, 10:00 a.m. PT

This session will explore leading practices for engaging patients as “value partners.” Patients, family advisors and advocates will share ideas and practical solutions.

Register now

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August

Patient Safety and its Correlation to Value

Tuesday, August 6, 2019
1:00 p.m. ET, Noon CT, 11:00 a.m. MT, 10:00 a.m. PT

Value is a major focus for health risk management professionals as they work to improve patient safety. We’ll highlight examples of how health risk management professionals improve patient safety and value.

Register now

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Simply Better Summer Gen Z Volunteers

Wednesday, August 7, 1:00 p.m. (CT), 2:00 p.m.(ET), 12:00 p.m. (MT), 11:00 a.m. (PT)

Gain access how you can handouts provide the information necessary to establish thriving youth volunteer programs to your organization and how you can make the difference. Identify the tools and learn how methods to achieve employee “buy-in” and provide the nuts and bolts of how to design and schedule a program that works for YOU and the hospital with discussions and handouts.

  • Review strategies to increase clinical and nonclinical department “buy in” to high school student volunteers (F51)
  • Learn how to provide valuable, practical experiences to high school students in multiple clinical and nonclinical settings (C29)
  • Develop tools necessary to create a more efficient and more meaningful experience for their Gen Z volunteers. (C20)

Speaker:

Molly T. McVey, Volunteer Services Coordinator, Piedmont Columbus Regional, Columbus, GA

Register now

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September

Improving Value through Evidence-based Training

Tuesday, September 3, 2019
1:00 p.m. ET, Noon CT, 11:00 a.m. MT, 10:00 a.m. PT

During this session, you will learn how professionals responsible for caring for the patient and resident care environment can improve both value and outcomes.

Register now

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SIZE DOESN’T MATTER: Big or Small Can Have It All!

Wednesday, September 4, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

You’ll have fun while you learn! These two speakers challenge each other and may even disagree at times, but they have learned from one another and will share the best successes and most valuable failures. From fiscal management to gift shop staffing, to marketing tactics and sales promotions, there will be something for every size shop to learn.

  • Identify measurements/targets that will help your gift shop achieve greater financial success (E47)
  • Learn about sales and marketing tactics that have proven success in gift shops large and small (E48)
  • Practice effective sales techniques to use in your gift shop. (E46)

Speakers:

Janene Riedeman, CAVS, Director, Volunteer Services, St. Cloud Hospital, St. Cloud, MN
Deb Anderson, Supervisor Volunteer and Guest Services, Gift Shop Manager, Essentia Health, St. Cloud, MN

Register now

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ETC Elites: Bringing High School Students to Healthcare

Wednesday, September 18, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Gain how you can provide the information necessary to establish “Elite” programs in emergency departments to your organization. Learn how to achieve buy-in from clinical staff and the steps necessary to appropriately onboard students. Research data from 2014-2017 will be shared that include quantified results.

• Implement best practices in Youth Volunteer onboarding in an Emergency Trauma Center (ETC) (C29)
• Acquire techniques for achieving “buy-in” from clinical staff in this specialized volunteer role (F51)
• Gain the tools necessary to implement the program at their own facility. (A10)

Speakers:

Nancy Williams, CAVS, Director, Volunteer Services and Community Outreach, Piedmont Columbus Regional, Columbus, GA
Molly T. McVey, Manager, Volunteer Services, Piedmont Columbus Regional, Columbus, GA

Register now

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October

Using Risk-adjusted Staffing to Improve Patient Value

Tuesday, October 1, 2019
1:00 p.m. ET, Noon CT, 11:00 a.m. MT, 10:00 a.m. PT

Learn how a Patient Risk Assessment Profile allowed nurses to proactively assess patient risk to guide staffing decisions and nurse-patient assignment. Implementation of this tool improved patient value, reduced adverse events, and avoided unnecessary hospital costs.

Speakers:

Sharon Pappas Ph.D., R.N., NEA-BC, FAAN, Chief Nurse Executive, Emory Healthcare
Beverly Hancock, Senior Director, Leadership Development, American Organization of Nurse Executives
Julia Resnick, Senior Program Manager, The Value Initiative, AHA

Register now

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Recognizing and Fighting Human Trafficking in a Healthcare Setting

Wednesday, October 2, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

In this 60-minute session we will review the ways in which human trafficking survivors present themselves to healthcare, the ways in which the healthcare system can help identify and treat survivors and the role of all hospital team members in creating safe spaces for trafficking survivors.

  • Understand the definition and the risk factors for human trafficking (A1)
  • Understand the complaints with which human trafficking survivors can present to a healthcare setting (A3)
  • Learn how to identify red flags of trafficking and how to escalate your concerns to the appropriate team members (F55)
 

Speaker:

Julia Geynisman-Tan, Female Pelvic Medicine & Reconstructive Surgery Fellow, Northwestern Medicine, Chicago, IL

Register now

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November

Volunteer Health Care Catalysts: Hospital Volunteers Accelerating Healthy Outcomes while Delivering an Exceptional Patient Experience

Tuesday, November 5, 2019
1:00 p.m. ET, Noon CT, 11:00 a.m. MT, 10:00 a.m. PT

Learn how directors of volunteer services can play a role in accelerating healthy outcomes for patients, caregivers and communities through data-driven, mission-focused social determinants of health programs.

Register now

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Engaging Corporations and Community Groups to Enhance the Patient Experience

Wednesday, November 6, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

As a pediatric hospital, we experience an overwhelming amount of requests for corporate and community groups to engage with the patients and families. Through collaborative efforts with the department of philanthropy and psychosocial services, we have developed meaningful group volunteer opportunities to positively impact patient and family experience. Identifiable tools and measurable outcomes through REDCap and technology programming will be shared.

  • Gain understanding and learn what it takes to make our organizational structure within the philanthropy department and how we have developed a strategic plan with measurable outcomes that ties to our hospital’s overall strategic planning initiative (A6)
  • Develop four creative ideas on how to engage community and corporate partners in both onsite and offsite programming that will also help offset budget (B14)
  • View a formalized process on how these one-time groups apply to volunteer, track volunteer hours, and we as an organization measure the outcome of the group’s impact through REDCap and technology. (E42)

Speakers:

Nicki Johnson, CCLS, Director of Volunteer and Guest Services, Children's Mercy, Kansas City, MO
Kelly Kommers, CCLS, Volunteer Services, Program Manager, Children's Mercy, Kansas City, MO

Register now

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December

Unconscious Bias: From Awareness to Action

Tuesday, December 3, 2019
1:00 p.m. ET, Noon CT, 11:00 a.m. MT, 10:00 a.m. PT

Building a culture of value requires addressing human behaviors, including unconscious bias. Learn about this issue and how leading and training staff to address unconscious bias can invoke community trust and the perception of value.

Speaker:

Charlotte Hughes, Director, Health Inclusion

Register now

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CAVS Certification

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