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Upcoming Webinars:

Virtual CAVS Study Group Part I

Wednesday, August 14, 2019, 1:00 p.m. ET, Noon CT, 11:00 a.m. MT, 10:00 a.m. PT

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SIZE DOESN’T MATTER: Big or Small Can Have It All!

Wednesday, September 4, 2019 2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

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AHVRP Webinars

AHVRP webinars offer you the chance to learn new trends, best practices, and applicable tools from industry experts, fellow DVSs and retail managers in the health care volunteer field. These 60 minute webinars are the ideal resource for busy professionals looking to expand their knowledge and earn CEU's without leaving their desk!

Focus Area and Audience Type

2019 Webinars

January February March April
May June July August
September October November December

 August

Virtual CAVS Study Group Part I

Wednesday, August 14, 2019, 1:00 p.m. ET, Noon CT, 11:00 a.m. MT, 10:00 a.m. PT

This session will introduce the volunteer resources role in the healthcare industry, including an overview of legal issues and preparation for the Joint Commission (TJC) and Det Norske Veritas (DNV) accreditation. Questions raised in Session 1 that relate to legal or TJC issues will be addressed.Wednesday, August 14, 2019, 1:00 p.m. ET, Noon CT, 11:00 a.m. MT, 10:00 a.m. PT

Learning Objectives:
  • Review the resources that are available to become knowledgeable on TJC or DNV requirements.
  • Understand the overall role volunteer services in the hospital or hospice settings and learn where to study these topics.
  • Explore how the CAVS study materials can help best overcome individual areas of opportunity.

Speaker:

Robert Toonkel, CAVS, Manager, Volunteer Services, Arnot Ogden Medical Center, Elmira, NY

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Virtual CAVS Study Group Part II

Wednesday, August 28, 2019, 1:00 p.m. ET, Noon CT, 11:00 a.m. MT, 10:00 a.m. PT

This session will introduce strategic planning and program enhancement.  There will be a focus on Risk Management and using technology to assist in program growth.  Questions raised in Session 1 & 2 that relate to risk, delegation and overall program growth will be addressed

Learning Objectives:

  • Understand the requirements of a volunteer program that minimizes risk for your healthcare setting.
  • Be aware of the tools available for volunteer administrators to document all intake, training and evaluation requirements have been met.  
  • Identify what resources are available to CAVS candidates to best prepare for the exam and ensure a high quality program in your hospital. 

Speaker:

Robert Toonkel, CAVS, Manager, Volunteer Services, Arnot Ogden Medical Center, Elmira, NY

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September

Improving Value through Evidence-based Training

Tuesday, September 3, 2019
1:00 p.m. ET, Noon CT, 11:00 a.m. MT, 10:00 a.m. PT

During this session, you will learn how professionals responsible for caring for the patient and resident care environment can improve both value and outcomes.

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SIZE DOESN’T MATTER: Big or Small Can Have It All!

Wednesday, September 4, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

You’ll have fun while you learn! These two speakers challenge each other and may even disagree at times, but they have learned from one another and will share the best successes and most valuable failures. From fiscal management to gift shop staffing, to marketing tactics and sales promotions, there will be something for every size shop to learn.

  • Identify measurements/targets that will help your gift shop achieve greater financial success (E47)
  • Learn about sales and marketing tactics that have proven success in gift shops large and small (E48)
  • Practice effective sales techniques to use in your gift shop. (E46)

Speakers:

Janene Riedeman, CAVS, Director, Volunteer Services, St. Cloud Hospital, St. Cloud, MN
Deb Anderson, Supervisor Volunteer and Guest Services, Gift Shop Manager, Essentia Health, St. Cloud, MN

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ETC Elites: Bringing High School Students to Healthcare

Wednesday, September 18, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Gain how you can provide the information necessary to establish “Elite” programs in emergency departments to your organization. Learn how to achieve buy-in from clinical staff and the steps necessary to appropriately onboard students. Research data from 2014-2017 will be shared that include quantified results.

• Implement best practices in Youth Volunteer onboarding in an Emergency Trauma Center (ETC) (C29)
• Acquire techniques for achieving “buy-in” from clinical staff in this specialized volunteer role (F51)
• Gain the tools necessary to implement the program at their own facility. (A10)

Speakers:

Nancy Williams, CAVS, Director, Volunteer Services and Community Outreach, Piedmont Columbus Regional, Columbus, GA
Molly T. McVey, Manager, Volunteer Services, Piedmont Columbus Regional, Columbus, GA

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October

Using Risk-adjusted Staffing to Improve Patient Value

Tuesday, October 1, 2019
1:00 p.m. ET, Noon CT, 11:00 a.m. MT, 10:00 a.m. PT

Learn how a Patient Risk Assessment Profile allowed nurses to proactively assess patient risk to guide staffing decisions and nurse-patient assignment. Implementation of this tool improved patient value, reduced adverse events, and avoided unnecessary hospital costs.

Speakers:

Sharon Pappas Ph.D., R.N., NEA-BC, FAAN, Chief Nurse Executive, Emory Healthcare
Beverly Hancock, Senior Director, Leadership Development, American Organization of Nurse Executives
Julia Resnick, Senior Program Manager, The Value Initiative, AHA

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Recognizing and Fighting Human Trafficking in a Healthcare Setting

Wednesday, October 2, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

In this 60-minute session we will review the ways in which human trafficking survivors present themselves to healthcare, the ways in which the healthcare system can help identify and treat survivors and the role of all hospital team members in creating safe spaces for trafficking survivors.

  • Understand the definition and the risk factors for human trafficking (A1)
  • Understand the complaints with which human trafficking survivors can present to a healthcare setting (A3)
  • Learn how to identify red flags of trafficking and how to escalate your concerns to the appropriate team members (F55)
 

Speaker:

Julia Geynisman-Tan, Female Pelvic Medicine & Reconstructive Surgery Fellow, Northwestern Medicine, Chicago, IL

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November

Volunteer Health Care Catalysts: Hospital Volunteers Accelerating Healthy Outcomes while Delivering an Exceptional Patient Experience

Tuesday, November 5, 2019
1:00 p.m. ET, Noon CT, 11:00 a.m. MT, 10:00 a.m. PT

Learn how directors of volunteer services can play a role in accelerating healthy outcomes for patients, caregivers and communities through data-driven, mission-focused social determinants of health programs.

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Engaging Corporations and Community Groups to Enhance the Patient Experience

Wednesday, November 6, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

As a pediatric hospital, we experience an overwhelming amount of requests for corporate and community groups to engage with the patients and families. Through collaborative efforts with the department of philanthropy and psychosocial services, we have developed meaningful group volunteer opportunities to positively impact patient and family experience. Identifiable tools and measurable outcomes through REDCap and technology programming will be shared.

  • Gain understanding and learn what it takes to make our organizational structure within the philanthropy department and how we have developed a strategic plan with measurable outcomes that ties to our hospital’s overall strategic planning initiative (A6)
  • Develop four creative ideas on how to engage community and corporate partners in both onsite and offsite programming that will also help offset budget (B14)
  • View a formalized process on how these one-time groups apply to volunteer, track volunteer hours, and we as an organization measure the outcome of the group’s impact through REDCap and technology. (E42)

Speakers:

Nicki Johnson, CCLS, Director of Volunteer and Guest Services, Children's Mercy, Kansas City, MO
Kelly Kommers, CCLS, Volunteer Services, Program Manager, Children's Mercy, Kansas City, MO

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December

Unconscious Bias: From Awareness to Action

Tuesday, December 3, 2019
1:00 p.m. ET, Noon CT, 11:00 a.m. MT, 10:00 a.m. PT

Building a culture of value requires addressing human behaviors, including unconscious bias. Learn about this issue and how leading and training staff to address unconscious bias can invoke community trust and the perception of value.

Speaker:

Charlotte Hughes, Director, Health Inclusion

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