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Upcoming Webinars:

Virtual CAVS Study Group Part II

Tuesday, September 12, 2017
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Register now

Engaging Health Care Volunteers to Pursue the Triple Aim

Wednesday, October 18, 2017
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Register now

AHVRP Webinars & Archives

AHVRP webinars offer you the chance to learn new trends, best practices, and applicable tools from industry experts, fellow DVSs and retail managers in the healthcare volunteer field.  These 60 minute webinars are the ideal resource for busy professionals looking to expand their knowledge and earn CEU's without leaving their desk!

NEW!  To help you better prepare for the CAVS exam and your CAVS renewal, competencies within the CAVS Body of Knowledge will be identified for each webinar.

Plan for Strategic Healthcare Volunteer Engagement Advocate for Healthcare Volunteer Involvement
Attract and Onboard a Healthcare Volunteer Workforce Prepare Healthcare Volunteers for their Roles
Document Healthcare Volunteer Involvement Manage Healthcare Volunteer Performance and Impact
Acknowledge, Celebrate and Sustain Healthcare Volunteer Involvement    

2017 Webinars

January February March April
May June July August
September October November December


Acute Skin Failure from Sepsis: Preventing Injury with Early Mobility

August 31, 2017
1:00 p.m. ET, Noon CT, 11:00 a.m. MT, 10:00 a.m. PT

Skin, the largest organ in the body can and does fail, leading to pressure or terminal injuries. Acute, chronic and end stage skin failure have different care planning goals and prognosis. Sepsis is a leading diagnosis associated with HAPI and acute skin failure. Differentiating acute skin failure from chronic and terminal skin failure can help clinicians identify which patients should have curative versus palliative skin care goals. Join the HRET HIIN virtual HAPI Event "Acute Skin Failure from Sepsis: Preventing Injury with Early Mobility" On Thursday, August 31st at 12:00pm CT to learn how to differentiate the different types of skin failure, learn which are avoidable and why, and appreciate the importance of taking small steps in mobilizing the critically ill patient on day one to prevent the hemodynamic instability that is aggravated by a "do not turn" status.

Click here to register

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Virtual CAVS Study Group Part II
Tuesday, September 12, 2017
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT
This session will introduce strategic planning and program enhancement.  There will be a focus on Risk Management and using technology to assist in program growth.  Questions raised in Session 1 & 2 that relate to risk, delegation and overall program growth will be addressed.   
Learning Objectives:

  • Understand the requirements of a volunteer program that minimizes risk for your healthcare setting.
  • Be aware of the tools available for volunteer administrators to document all intake, training and evaluation requirements have been met.   
  • Learn what resources are available to CAVS candidates to best prepare for the exam and ensure a high quality program in your hospital.  


Eileen McConville, MBA, CAVS, Director, Volunteer & Auxiliary Services, New Hanover Regional Medical Center, Wilmington, NC

Note:  no CEUs will be given for this webinar.

Click here to register

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Caring for our Caregivers
Monday, September 25, 2017
12:00 p.m. ET, 11:00 a.m. CT, 10:00 a.m. MT, 9:00 a.m. PT

The American Hospital Association's Hospitals Against Violence initiative invites you to an upcoming webinar to learn about a program in Washington D.C., designed to care for our caregivers.

MedStar Georgetown University Hospital will share about their Care for the Caregiver program, a program created to provide 24-hour care to the hospital’s associates and physicians, who are experiencing a stressful event or outcome during patient care or due to the work environment. The Care for the Caregiver program provides resources and support, as well as access to colleagues trained in addressing the needs of those experiencing the emotional aftershock of dealing with traumatic care delivery, regardless of the outcome.

Please join us to hear more about implementing a program that addresses the needs of our caregivers.

Learning Objectives:

  • Identify essential components to implementing a program that addresses and responds to the needs of caregivers after experiencing traumatic care delivery.
  • Describe the benefits of creating a program that cares for health professionals.


  • Lisa Boyle, M.D. is vice president of medical affairs for MedStar Georgetown University Hospital, overseeing physician relations, as well as quality and safety. She also serves as a liaison between management and the hospital’s medical staff.
  • Eileen Moore, M.D. is a board certified internist and Associate Professor at MedStar Georgetown University Hospital. She is also the Patient Safety Officer at MedStar Georgetown University Hospital and has developed and oversees its Care for the Caregiver Program.

Click here to register

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Engaging Health Care Volunteers to Pursue the Triple Aim
Wednesday, October 18, 2017
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Demonstrating the value of volunteer services can be a challenge.  This session invites participants to view volunteer contributions through the lens of the Triple Aim, a nationally recognized quality improvement framework developed by the Institute for Healthcare Improvement.  The Triple Aim focuses on improving population health, enhancing individual health status and lowering the per-capita cost of care.  The remarks focus on “Engaging Health Care Volunteers to Pursue the Triple Aim,” a resource produced by AHVRP and AHA that showcases volunteers contributions to each of the three domains. Participants will also hear how volunteer leaders have used the resource as a tool to advocate for volunteer services among CEOs, administrators, trustees and the community.

Learning Objectives

  • Present the Triple Aim framework developed by the Institute for Healthcare Improvement and describe how it can drive the strategic direction of health care organizations.
  • Cite case examples of how volunteers contribute to achieving the Triple Aim.
  • Cite examples of how volunteer leaders have used the new AHVRP/AHA resource showcasing volunteer contributions to the Triple Aim to influence health care CEOs, administrators, trustees and key constituencies.

Sandy Marshall, CAVS, Director of Public Relations and Volunteer Services, LRGHealthcare, Laconia, NH
Joan M. Ryzner, MHA, Director of Member Relations, American Hospital Association

Click here to register

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Drafting Your Hospital's Social Media Presence to Tell Volunteer's Stories
Wednesday, November 1, 2017
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

In this session, hospital volunteer professionals will learn how to develop a collaborative relationship with their hospital's social media manager, including discussions of what kind of content they're looking for. Also, we will discuss the all-important ROI, including how to use it to inform future outreach efforts on social media.

Learning Objectives:

  • How to Communicate With Your Hospital's Social Media Marketing Professional
  • How to Decide Which Content Can (and Should) Be Shared On Social Media (Including Discussion of HIPAA Considerations)
  • How To Measure ROI Effectively.

Kristin Lanning, Social Media Strategist, American Hospital Association


Click here to register

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Training Volunteer in Customer Service
Wednesday, November 15, 2017
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

This is a one-hour power point workshop that will provide participants with the information and tools needed to help their volunteers understand:
• The changing climate of healthcare • The impact of HCAHPS • How customer satisfaction drives customer loyalty • How to provide customer service training to enhance volunteer skills

Learning Objectives:

  • Participants will be able to identify the changing climate of healthcare and its impact on customers
  • Participants will be able to understand the important role of volunteers and how customer service training is crucial to enhance the customer experience.
  • The participant will be given information and tools needed to provide customer service training for volunteers.

Diamond Belejack, CAVS, MidState Medical Center, Meriden, CT


Click here to register

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Discounts for Affiliated Chapters

AHVRP is excited to offer its chapters a reduced group rate for AHVRP’s webinars. This pricing gives chapters a chance to offer their members a variety of educational opportunities and earn Continuing Education Units (CEUs) while attending their state/regional meetings.

The main contact ONLY pays the member rate of $39.99.  There is NO charge for each additional individual to participate.  All participants receive CEUs.

Qualifying groups agree to:
*Contact AHVRP two weeks prior to webinar.
*Meet the number of required participants in a group.
*Provide a single payment for all registrations payable to AHVRP.
*Provide a complete Excel formatted list of contact information for all participants to receive CEU credit.

Contact AHVRP at ahvrp@aha.org or 312-422-3939 for additional details.

NOTE:  Recorded webinars are not eligible for CEU credit.

FREE Archives for Members

Quantifying the Quality of Care Provided by Volunteers in Health Care (Math Can Be Fun!)

Joan M. Miller, MHA, Director of Member Relations, American Hospital Association

Volunteers play an active role in supporting the missions of health care organizations. Yet the story of their impact is not always being told effectively. This webinar, particularly designed for DVSes who are new to data collection or who are just beginning to consider approaches to reporting outcomes, offers sample approaches on how directors of volunteer services can use data and outcomes measurements to portray the results of volunteer efforts on patients, families, and health care organizations. Click here to download.

The 2013 Winners of the AHVRP Extraordinary Program Award

Presenters: Nancy Williams, CAVS, and Sherri Guertin, CAVS

Overview:  Nancy Williams, CAVS, former AHVRP board member and director of volunteer services from Columbus Regional Healthcare System in Columbus, Ga., talks about her hospital's NICU Parent Advisory Council.  Comprised of family members and friends who are passionate about ensuring the best care in the Neonatal Unit, the Parent Advisory Council advocates for NICU patients and families.

Sherri Guertin, CAVS, director of volunteer services at Riverside Medical Center in Kankakee, Ill., presents her "Silhouette" program.  Riverside Medical Center developed a unique program to allow pre-med, nursing, and other health care career college students an in-depth, immersion experience in a specialty in which they have a potential interest in studying further.
Click here to download

Basic Training: First Steps and Critical Building Blocks to Better Assessment

Presenter: Dr. James Pogue

Overview:  Helping decision makers understand the critical importance of their departments is part of the tireless work of DVSes. This webinar will help you act as a translator for your volunteers and the critical work they do in improving the patient and family experience.

Learning Objectives:
1. Increase your ability to connect numbers to outcomes.
2. Differentiate between process and outcome measures.
3. Increase your understanding of how to align your service areas to organizational strategic priorities.

James H. Pogue, PhD, has worked in higher education for nearly 15 years with a focus on organizational improvement, efficiency and leadership.  He has consulted with not-for-profits and higher education institutions.  His earned his BS from Grambling State University and a Ph.D from The University of Arizona.
Click here to download 

Benchmarking - The Financial & Management Assessment Tool That's Getting Management's Attention
Many volunteer organizations have enough trouble just getting their message out – via newsletter articles, a media or corporate website mention, a management leadership presentation, or a presentation to community partners. And, most volunteer organizations don’t have benchmarking data available to help support their story and/or areas of need. This program shows attendees how to gather benchmarking data to add impact to their message and/or add weight to their requests for additional support – based on benchmark data from similar organizations, and how to integrate this data into financially-focused and performance-based management reports / presentations. Click here to purchase

Human Resource and Federal Law Gems: What DVSes Need to Know About Key Legal Regulatory Issues
Though not as regulated as the paid workforce, volunteer administrators encounter issues faced by directors of human resources.  Learn best practices of both professions and tips on how you can strengthen HR-related policies in your department.  Hear case studies from our panel of experts about how DVSes can handle a variety of situations related to health care volunteer management. Click here to purchase

Creating and Creative Annual Reports without Outsourcing: Demonstrating Your Value
Attendees from the AHVRP 2013 conference raved about "creative ideas" for preparing data that are "easy to put into practice." Learn how to know what to track and determine what new statistics should be tracked a year in advance of publishing an annual report; understand the nuts and bolts of creating an annual report, as well as how to create simple enhancements to elevate the finished product (templates provided); and how to develop a wide distribution list to appropriately tell your story to a variety of audiences. Click here to purchase

Developing a Volunteer Handbook
This session helps identify reasons to create and implement a volunteer handbook, provide outlines of items to include and discuss the difference between a Volunteer Handbook and Orientation Manual.  Participants receive a sample handbook. Kathy Head is a 26-year professional in Volunteer Management; earning her Certified Administrator in Volunteer Services credential in 2010.  Kathy has worked for the American Red Cross recruiting and training volunteers to teach others the life-saving skills of CPR and first aid; with Kaiser Permanente as a Health Educator; with Lifebanc the organ procurement organization for Northeast Ohio; with University Hospitals of Cleveland as
Director of Volunteer Services; and currently with Summa Health System as the Team Leader for Volunteer Services for Summa at Home.  She has presented at local, state and national conferences on health-related and volunteer management topics. Click here to purchase