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Upcoming Webinars:

Partner with Risk Management

Wednesday, May 3, 2017
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Register now

MASH - Maury Academy for Students In Health

Wednesday, May 17, 2017
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Register now

AHVRP Webinars & Archives

AHVRP webinars offer you the chance to learn new trends, best practices, and applicable tools from industry experts, fellow DVSs and retail managers in the healthcare volunteer field.  These 60 minute webinars are the ideal resource for busy professionals looking to expand their knowledge and earn CEU's without leaving their desk!

NEW!  To help you better prepare for the CAVS exam and your CAVS renewal, competencies within the CAVS Body of Knowledge will be identified for each webinar.

Plan for Strategic Healthcare Volunteer Engagement Advocate for Healthcare Volunteer Involvement
Attract and Onboard a Healthcare Volunteer Workforce Prepare Healthcare Volunteers for their Roles
Document Healthcare Volunteer Involvement Manage Healthcare Volunteer Performance and Impact
Acknowledge, Celebrate and Sustain Healthcare Volunteer Involvement    

2017 Webinars

January February March April
May June July August
September October November December


May

Partner with Risk Management
Wednesday, May 3, 2017
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

This is a fast paced, interactive session that explains the roles of today’s risk manager. The presenters will take a non-healthcare event and identify mitigation of risk. They will also identify the importance of communication, behavioral choices, situational awareness and situation bias. This will prepare the attendee for Part 2 of the risk management sessions brought to you by the American Society for Healthcare Risk Management (ASHRM) of the American Hospital Association (AHA), the leading organization in healthcare risk management.

Learning Objectives:

  • Identify the value of volunteers
  • Discuss contributing factors to risk management  
  • Examine the risk management lens as it pertains to volunteers.

Speakers:
Franchesca Charney, Director of Risk Management
American Society for Healthcare Risk Management (ASHRM)
Katie Carlson, Education Manager, ASHRM, Chicago, IL

Click here to register

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MASH - Maury Academy for Students In Health
Wednesday, May 17, 2017
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Are you looking to put the “WOW” factor into a program designed to give high school students insight into health care careers? Learn how to develop a two-week summer program that provides students with interactive “hands on” activities that hospital staff and students will love! Each day of the summer session focuses on a variety of health care professions including nursing, orthopedics, surgical services, and cardiac services. Students even participate in a disaster exercise with emergency medical professionals. Participants will come away with useful tools and ideas on how to implement their own program.

Learning Objectives:

  • Participants will be given tools to develop a 2-week summer program for high school students to give them an overview of health career opportunities (an alternative summer Jr. Volunteer Program).
  • Those attending will learn how these students interact with health professionals such as nursing, orthopedics, surgical services, cardiac services, etc.
  • Students in the program are active participants in a disaster exercise (a learning tool for students so they can see how staff works as a team in a disaster, and also meets hospital standards for emergency preparedness exercises).

Speakers:
Cindy Fox, CAVS, Director of Volunteer Services, Maury Regional Medical Center, Columbia, TN
Cindy Short, Assistant Director of Volunteer Services, Maury Regional Medical Center, Columbia, TN

Click here to register

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Restoring Resilience to Achieve Compassion Satisfaction
Wednesday, May 24, 2017
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Learning Objectives:

  • Attendees will identify signs and symptoms of compassion fatigue
  • Attendees will state tools available to assess compassion satisfaction
  • Attendees will describe three strategies to support authentic, sustainable self care practices to build resilience and achieve compassion satisfaction.

Speaker:
Lisa Scotese Gallagher, RN, BSN, CHPCA, CFE, Hospice of the Western Reserve, Cleveland, Ohio

 

Click here to register

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June

Building Confidence to Promote Yourself at Work
Wednesday, June 7, 2017
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

As Volunteer managers, sometimes we don't feel that we get the respect that we deserve. Sometimes we are paid lower than other managers and recognized less than other managers. Why is that? This interactive presentation will look at perceptions of the position, the value of the position and strategies to build your confidence to go after what you deserve and gain more respect. After this presentation the attendee will leave with practical methods on building confidence. Ways to earn and gain respect from your boss and upper level management and concrete approaches to ask for a promotion or a raise.

Learning Objectives:

  • Develop strategies to build confidence
  • Going after what you want, I.e., raise promotion
  • How to gaining and earning respect from your boss and upper management.

Speaker:
Lisa McGarr, MSHR, Director of volunteer and Hospitality Services, Our Lady of Lourdes Medical Center, Camden, NJ

 

Click here to register

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Black Ink: Using a Simple Newsletter to Engage Volunteers
Wednesday, June 14, 2017
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

How can two pages increase volunteer engagement and recognition, while relieving the pressure of education, all for mere pennies and little time investment? A simple volunteer newsletter can make your program the envy of any hospital. You’ll discover tips that will put the value of your communication in the black.

Learning Objectives:

  • Critique current communication efforts through the lens of effective and ineffective newsletter techniques.
  • Simplify and reduce the cost of communicating with and educating a diverse staff.
  • Identify recurring themes and tantalizing topics that will make future newsletters simple to create.

Speaker:
Rob Toonkel, Volunteer Services Manager, Arnot Ogden Medical Center, Elmira, NY

 

Click here to register

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AHA Hospital Awards for Volunteer Excellence (HAVE)
Wednesday, June 28, 2017
1:00 p.m. CT, 2:00 p.m. ET

Learning Objectives:

  • Present background information on the AHA’s Hospital Awards for Volunteer Excellence (HAVE), including details on how to submit a nomination.
  • Present summaries of the innovative winning HAVE programs for 2017:
    • Community Service winner:  Camp Charlie, an expressive arts bereavement camp in Pennsylvania for grieving children, teens and families.
    • Community Outreach and/or Collaboration winner:  AOMC Poison Prevention Program, an educational curriculum presented in New York elementary schools aimed at decreasing accidental deaths and poisonings.
    • In-Service Hospital winner:  Hospital Elder Life Program, a holistic initiative in New Jersey to address the needs of elderly patients.
    • Fundraising:  Friends of the Heart, an organization in Pennsylvania founded by heart attack survivors to benefit heart attack victims

Speakers:

Representatives from:

  • Abington-Jefferson Health, Willow Grove, PA
  • Arnot Ogden Medical Center, Elmira, NY
  • Clara Maass Medical Center, Belleville, NJ
  • Doylestown Health, Doylestown, PA

Joan M. Ryzner, MHA, Director of Member Relations, American Hospital Association

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July

Grief in the Workplace: The Hospice Bereavement Program
Wednesday, July 12, 2017
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Grief is a subject most of us steer clear of not knowing how to support someone who is experiencing loss. We don’t know the right thing to say or do; often avoiding the bereaved all together. The hospice program not only supports the significant caregivers through their loved ones illness but through the bereavement process; all a part of the hospice journey. The impact of a loss is uniquely individualized to that person and circumstance. But the truth is we will all experience loss. Discover a heartwarming way to help companion someone through grief and embrace this tender time in our own cycle of life experience.

Learning Objectives:

  • Attendees will be able to recognize 3 fundamental differences between the Clinical model and Hospice model.
  • Attendees will learn how better to identify with grieving individuals and best support them through their grief.
  • Attendees will be able to state 4 formal or informal ways of supporting the bereaved.
  • Attendees will be able to state what a comprehensive bereavement program looks like.

Speaker:
Debra Toole, Hospice Volunteer Services Manager, Heartland Hospice, PA

 

Click here to register

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Volunteer Satisfaction Survey
Wednesday, July 19, 2017
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Do you really know what your volunteers think about your program - Have you asked them in a "safe environment." This session will discuss:
-Setting up the survey -Conducting the survey -Survey results - the good and the bad -Lessons learned

Learning Objectives:

  • The learner will know exactly what volunteers think about their experiences
  • The learner will be prepared to offer more specific learning to volunteers
  • A benchmark will be established for volunteer Satisfaction.

Speaker:
Frank Hrabe, Database & Compliance Coordinator, Children's of Alabama, Birmingham, AL

 

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August

Strategic Planning: Making Your Dreams A Reality
Wednesday, August 2, 2017
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

The intent of this session would to one health system’s volunteer service department strategic plan as an example to help facilitate group discussions about best practices from around the country. As compared to my 2015 presentation, I would like to move the presentation from lecture to interactive best practice sharing.

Learning Objectives:

  • Participants will be able to understand the importance of a strategic plan
  • At the end of this session, participants will be able to understand the impact of using your hospital’s mission, vision & values (MVV) as the foundation of a strategic plan
  • Participants will have examples of tools to make the process meaningful to key stakeholders (volunteers, departments & hospital administration).

Speaker:
Kristy Fidler, CAVS, Director Volunteer Services, Charleston Area Medical Center, Charleston, WV

 

Click here to register

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Youth Volunteers
Wednesday, August 16, 2017
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Youth Volunteers have often been overlooked as being useful due to their age. These volunteers are important in the hospitals and can be amazing assets to the departments they serve. Through meaningful discussions, educational activities, community events, these young volunteers can concretely see how their involvement impacts those around them.

Learning Objectives:

  • How to attract potential candidates into a hospital setting
  • Activities to keep current volunteers engaged.
  • How to continually bring education to the juniors with an already busy schedule.

Speaker:
Kay Andalis, MPH, CAVS, Sharp Grossmont Hospital, San Diego, CA

 

Click here to register

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Effective Skills for More Confident Presentations
Wednesday, August 23, 2017
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Learning to organize thoughts and data in a logical and concise manner is the foundation of an effective presentation. Discussion and interactive exercises will focus on presentation planning, message organization, and development of visual aids and handouts. Participants will feel more prepared, confident, and excited about their next presentation opportunity.

Learning Objectives:

  • By the end of the session, participants will be able to implement the five organizational steps necessary for organizing an effective speaking presentation
  • Participants will be able to readily identify an organizational strategy that is best suited to logically and concisely express their intended message
  • Participants will be able to develop visual aids and handouts that reinforce the message and stimulate interest.

Speaker:
Roseanna Galindo-Kuhn, CAVS, Director, Volunteer Services, Enloe Medical Center, Chico, CA

 

Click here to register

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October

Engaging Health Care Volunteers to Pursue the Triple Aim

Demonstrating the value of volunteer services can be a challenge.  This session invites participants to view volunteer contributions through the lens of the Triple Aim, a nationally recognized quality improvement framework developed by the Institute for Healthcare Improvement.  The Triple Aim focuses on improving population health, enhancing individual health status and lowering the per-capita cost of care.  The remarks focus on “Engaging Health Care Volunteers to Pursue the Triple Aim,” a resource produced by AHVRP and AHA that showcases volunteers contributions to each of the three domains. Participants will also hear how volunteer leaders have used the resource as a tool to advocate for volunteer services among CEOs, administrators, trustees and the community.

Learning Objectives

  • Present the Triple Aim framework developed by the Institute for Healthcare Improvement and describe how it can drive the strategic direction of health care organizations.
  • Cite case examples of how volunteers contribute to achieving the Triple Aim.
  • Cite examples of how volunteer leaders have used the new AHVRP/AHA resource showcasing volunteer contributions to the Triple Aim to influence health care CEOs, administrators, trustees and key constituencies.

Speakers:
Sandy Marshall, CAVS, Director of Public Relations and Volunteer Services, LRGHealthcare, Laconia, NH
Joan M. Ryzner, MHA, Director of Member Relations, American Hospital Association

Click here to register

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November

Drafting Your Hospital's Social Media Presence to Tell Volunteer's Stories
Wednesday, November 1, 2017
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

In this session, hospital volunteer professionals will learn how to develop a collaborative relationship with their hospital's social media manager, including discussions of what kind of content they're looking for. Also, we will discuss the all-important ROI, including how to use it to inform future outreach efforts on social media.

Learning Objectives:

  • How to Communicate With Your Hospital's Social Media Marketing Professional
  • How to Decide Which Content Can (and Should) Be Shared On Social Media (Including Discussion of HIPAA Considerations)
  • How To Measure ROI Effectively.

Speaker:
Kristin Lanning, Social Media Strategist, American Hospital Association

 

 

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Training Volunteer in Customer Service
Wednesday, November 15, 2017
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

This is a one-hour power point workshop that will provide participants with the information and tools needed to help their volunteers understand:
• The changing climate of healthcare • The impact of HCAHPS • How customer satisfaction drives customer loyalty • How to provide customer service training to enhance volunteer skills

Learning Objectives:

  • Participants will be able to identify the changing climate of healthcare and its impact on customers
  • Participants will be able to understand the important role of volunteers and how customer service training is crucial to enhance the customer experience.
  • The participant will be given information and tools needed to provide customer service training for volunteers.

Speaker:
Diamond Belejack, CAVS, MidState Medical Center, Meriden, CT

 

 

Click here to register

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Discounts for Affiliated Chapters

AHVRP is excited to offer its chapters a reduced group rate for AHVRP’s webinars. This pricing gives chapters a chance to offer their members a variety of educational opportunities and earn Continuing Education Units (CEUs) while attending their state/regional meetings.

The main contact ONLY pays the member rate of $39.99.  There is NO charge for each additional individual to participate.  All participants receive CEUs.

Qualifying groups agree to:
*Contact AHVRP two weeks prior to webinar.
*Meet the number of required participants in a group.
*Provide a single payment for all registrations payable to AHVRP.
*Provide a complete Excel formatted list of contact information for all participants to receive CEU credit.

Contact AHVRP at ahvrp@aha.org or 312-422-3939 for additional details.


NOTE:  Recorded webinars are not eligible for CEU credit.

FREE Archives for Members

Quantifying the Quality of Care Provided by Volunteers in Health Care (Math Can Be Fun!)

Joan M. Miller, MHA, Director of Member Relations, American Hospital Association

Volunteers play an active role in supporting the missions of health care organizations. Yet the story of their impact is not always being told effectively. This webinar, particularly designed for DVSes who are new to data collection or who are just beginning to consider approaches to reporting outcomes, offers sample approaches on how directors of volunteer services can use data and outcomes measurements to portray the results of volunteer efforts on patients, families, and health care organizations. Click here to download.


The 2013 Winners of the AHVRP Extraordinary Program Award

Presenters: Nancy Williams, CAVS, and Sherri Guertin, CAVS

Overview:  Nancy Williams, CAVS, former AHVRP board member and director of volunteer services from Columbus Regional Healthcare System in Columbus, Ga., talks about her hospital's NICU Parent Advisory Council.  Comprised of family members and friends who are passionate about ensuring the best care in the Neonatal Unit, the Parent Advisory Council advocates for NICU patients and families.

Sherri Guertin, CAVS, director of volunteer services at Riverside Medical Center in Kankakee, Ill., presents her "Silhouette" program.  Riverside Medical Center developed a unique program to allow pre-med, nursing, and other health care career college students an in-depth, immersion experience in a specialty in which they have a potential interest in studying further.
Click here to download


Basic Training: First Steps and Critical Building Blocks to Better Assessment

Presenter: Dr. James Pogue

Overview:  Helping decision makers understand the critical importance of their departments is part of the tireless work of DVSes. This webinar will help you act as a translator for your volunteers and the critical work they do in improving the patient and family experience.

Learning Objectives:
1. Increase your ability to connect numbers to outcomes.
2. Differentiate between process and outcome measures.
3. Increase your understanding of how to align your service areas to organizational strategic priorities.

James H. Pogue, PhD, has worked in higher education for nearly 15 years with a focus on organizational improvement, efficiency and leadership.  He has consulted with not-for-profits and higher education institutions.  His earned his BS from Grambling State University and a Ph.D from The University of Arizona.
Click here to download 


Benchmarking - The Financial & Management Assessment Tool That's Getting Management's Attention
Many volunteer organizations have enough trouble just getting their message out – via newsletter articles, a media or corporate website mention, a management leadership presentation, or a presentation to community partners. And, most volunteer organizations don’t have benchmarking data available to help support their story and/or areas of need. This program shows attendees how to gather benchmarking data to add impact to their message and/or add weight to their requests for additional support – based on benchmark data from similar organizations, and how to integrate this data into financially-focused and performance-based management reports / presentations. Click here to purchase

Human Resource and Federal Law Gems: What DVSes Need to Know About Key Legal Regulatory Issues
Though not as regulated as the paid workforce, volunteer administrators encounter issues faced by directors of human resources.  Learn best practices of both professions and tips on how you can strengthen HR-related policies in your department.  Hear case studies from our panel of experts about how DVSes can handle a variety of situations related to health care volunteer management. Click here to purchase

Creating and Creative Annual Reports without Outsourcing: Demonstrating Your Value
Attendees from the AHVRP 2013 conference raved about "creative ideas" for preparing data that are "easy to put into practice." Learn how to know what to track and determine what new statistics should be tracked a year in advance of publishing an annual report; understand the nuts and bolts of creating an annual report, as well as how to create simple enhancements to elevate the finished product (templates provided); and how to develop a wide distribution list to appropriately tell your story to a variety of audiences. Click here to purchase

Developing a Volunteer Handbook
This session helps identify reasons to create and implement a volunteer handbook, provide outlines of items to include and discuss the difference between a Volunteer Handbook and Orientation Manual.  Participants receive a sample handbook. Kathy Head is a 26-year professional in Volunteer Management; earning her Certified Administrator in Volunteer Services credential in 2010.  Kathy has worked for the American Red Cross recruiting and training volunteers to teach others the life-saving skills of CPR and first aid; with Kaiser Permanente as a Health Educator; with Lifebanc the organ procurement organization for Northeast Ohio; with University Hospitals of Cleveland as
Director of Volunteer Services; and currently with Summa Health System as the Team Leader for Volunteer Services for Summa at Home.  She has presented at local, state and national conferences on health-related and volunteer management topics. Click here to purchase