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Upcoming Webinars:

Non-Profit Healthcare Retail:
Navigating the Challenges and Opportunities

Tuesday, October 18, 2016
Noon CT/1:00 p.m. ET

Register now

AHVRP 2016 Award Winners: Celebrate the Success!

Wednesday, October 19, 2016
1:00 p.m. CT/2:00 p.m. ET

Register now

AHVRP Webinars & Archives

AHVRP webinars offer you the chance to learn new trends, best practices, and applicable tools from industry experts, fellow DVSs and retail managers in the healthcare volunteer field.  These 75-90 minute webinars are the idealresource for busy professionals looking to expand their knowledge and earn CEU's without leaving their desk!  Be sure to review the long list of available audio call/webinar recording archives below.  

2016 Webinars

January February March April
May June July August
September October November December

Non-Profit Healthcare Retail: Navigating the Challenges and Opportunities
Tuesday, October 18, 2016
Noon - 1:00 p.m. CT

Sponsored by Las Vegas Market
Market dates: January 22-26, 2017

Non-profit healthcare retail: you buy according to (what's hopefully) a thriving mission. You must justify to administrators the tangible impact of your store. You are uniquely positioned in your community. What best practices most impact your business? How do you make your store a meaningful facet of the larger organization? What approaches develop yours as THE destination shop?

Presented by AHVRP Retail Committee Members

  • Susan Krassow, Inspira Health Network, Elmer, New Jersey
  • Kristyn Ireland, North Ottawa Community Health System, Grand Haven, Michigan
  • Lilly Stamets, UCSF Medical Center, San Francisco, California

LVM Scholarship:

Click here to register for the webinar and your chance to be randomly selected for the #LVMkt scholarship* to attend #LVMkt**.

*Registrants must be received by 11:59:59 p.m. PST on October 17, 2016; scholarship recipient selected and notified during the October 18, 2016 webinar. Odds based on registrants. Complete official rules upon request.

**LVMkt Scholarship* includes round trip, domestic airfare to/from Las Vegas within continental U.S. and two nights hotel + tax between January 21 - 27, 2017. Other expenses scholarship recipient’s responsibility. Travel arranged by sponsor at its discretion.

Las Vegas Market, January 22 - 26, 2017, the most comprehensive gift, home décor & furniture market in the western US. Featuring 3,500+ cross-category brands spanning Baby/Kids, Fashion Accessories/Jewelry, Holiday/Seasonal, Inspirational/Religious, Personal Care/Spa, Stationery/Paper Products & more – including thousands of products well-suited for hospital gift shops! With questions or to register, contact Sarah Jones, senior retail relations manager, at sjones@imcenters.com or (608) 712-8998. Grow & prosper at #LVMkt!

AHVRP 2016 Award Winners: Celebrate the Success!

Wednesday, October 19, 2016
1:00 - 2:00 p.m. CT

Learn more about the AHVRP 2016 award-winning programs:

  • Award of Excellence, Kelley Boothby, CAVS, Director, Volunteer Services, Hartford Hospital, Hartford, Connecticut
  • Extraordinary Program Award, Jean Morrow, Project Liaison and Director of Volunteers Citizens Memorial Healthcare, Bolivar, Missouri
  • Retail Excellence Award, a new award recognizing AHVRP members with retail oversight, Gene Collovecchio, Manager Retail Operations, University Hospitals Case Medical Center, The Atrium/Seidman Cancer Center Gift Shops, Cleveland, Ohio

Click here to register

Discounts for Affiliated Chapters

AHVRP is excited to offer its chapters a reduced group rate for AHVRP’s webinars. This pricing gives chapters a chance to offer their members a variety of educational opportunities and earn Continuing Education Units (CEUs) while attending their state/regional meetings.

The main contact ONLY pays the member rate of $39.99.  There is NO charge for each additional individual to participate.  All participants receive CEUs.

Qualifying groups agree to:
*Contact AHVRP two weeks prior to webinar.
*Meet the number of required participants in a group.
*Provide a single payment for all registrations payable to AHVRP.
*Provide a complete Excel formatted list of contact information for all participants to receive CEU credit.

Contact AHVRP at ahvrp@aha.org or 312-422-3939 for additional details.

NOTE:  Recorded webinars are not eligible for CEU credit. 

FREE Archives for Members

Quantifying the Quality of Care Provided by Volunteers in Health Care (Math Can Be Fun!)

Joan M. Miller, MHA, Director of Member Relations, American Hospital Association

Volunteers play an active role in supporting the missions of health care organizations. Yet the story of their impact is not always being told effectively. This webinar, particularly designed for DVSes who are new to data collection or who are just beginning to consider approaches to reporting outcomes, offers sample approaches on how directors of volunteer services can use data and outcomes measurements to portray the results of volunteer efforts on patients, families, and health care organizations. Click here to download.

The 2013 Winners of the AHVRP Extraordinary Program Award

Presenters: Nancy Williams, CAVS, and Sherri Guertin, CAVS

Overview:  Nancy Williams, CAVS, former AHVRP board member and director of volunteer services from Columbus Regional Healthcare System in Columbus, Ga., talks about her hospital's NICU Parent Advisory Council.  Comprised of family members and friends who are passionate about ensuring the best care in the Neonatal Unit, the Parent Advisory Council advocates for NICU patients and families.

Sherri Guertin, CAVS, director of volunteer services at Riverside Medical Center in Kankakee, Ill., presents her "Silhouette" program.  Riverside Medical Center developed a unique program to allow pre-med, nursing, and other health care career college students an in-depth, immersion experience in a specialty in which they have a potential interest in studying further.
Click here to download

Basic Training: First Steps and Critical Building Blocks to Better Assessment

Presenter: Dr. James Pogue

Overview:  Helping decision makers understand the critical importance of their departments is part of the tireless work of DVSes. This webinar will help you act as a translator for your volunteers and the critical work they do in improving the patient and family experience.

Learning Objectives:
1. Increase your ability to connect numbers to outcomes.
2. Differentiate between process and outcome measures.
3. Increase your understanding of how to align your service areas to organizational strategic priorities.

James H. Pogue, PhD, has worked in higher education for nearly 15 years with a focus on organizational improvement, efficiency and leadership.  He has consulted with not-for-profits and higher education institutions.  His earned his BS from Grambling State University and a Ph.D from The University of Arizona.
Click here to download 


Benchmarking - The Financial & Management Assessment Tool That's Getting Management's Attention
Many volunteer organizations have enough trouble just getting their message out – via newsletter articles, a media or corporate website mention, a management leadership presentation, or a presentation to community partners. And, most volunteer organizations don’t have benchmarking data available to help support their story and/or areas of need. This program shows attendees how to gather benchmarking data to add impact to their message and/or add weight to their requests for additional support – based on benchmark data from similar organizations, and how to integrate this data into financially-focused and performance-based management reports / presentations. Click here to purchase


Human Resource and Federal Law Gems: What DVSes Need to Know About Key Legal Regulatory Issues
Though not as regulated as the paid workforce, volunteer administrators encounter issues faced by directors of human resources.  Learn best practices of both professions and tips on how you can strengthen HR-related policies in your department.  Hear case studies from our panel of experts about how DVSes can handle a variety of situations related to health care volunteer management. Click here to purchase

Creating and Creative Annual Reports without Outsourcing: Demonstrating Your Value
Attendees from the AHVRP 2013 conference raved about "creative ideas" for preparing data that are "easy to put into practice." Learn how to know what to track and determine what new statistics should be tracked a year in advance of publishing an annual report; understand the nuts and bolts of creating an annual report, as well as how to create simple enhancements to elevate the finished product (templates provided); and how to develop a wide distribution list to appropriately tell your story to a variety of audiences. Click here to purchase

Developing a Volunteer Handbook
This session helps identify reasons to create and implement a volunteer handbook, provide outlines of items to include and discuss the difference between a Volunteer Handbook and Orientation Manual.  Participants receive a sample handbook. Kathy Head is a 26-year professional in Volunteer Management; earning her Certified Administrator in Volunteer Services credential in 2010.  Kathy has worked for the American Red Cross recruiting and training volunteers to teach others the life-saving skills of CPR and first aid; with Kaiser Permanente as a Health Educator; with Lifebanc the organ procurement organization for Northeast Ohio; with University Hospitals of Cleveland as
Director of Volunteer Services; and currently with Summa Health System as the Team Leader for Volunteer Services for Summa at Home.  She has presented at local, state and national conferences on health-related and volunteer management topics. Click here to purchase