Upcoming Events

National Volunteer Week
April 6-12, 2014

Save the date!
AHVRP 2014 Conference
August 19-22, 2014
Hyatt Regency Crystal City
Washington, DC, metro area
Guest room rate is $159
Learn More

Save the date!
AHVRP 2015 Conference
September 19-22, 2015
Marriott World Center
Orlando, FL


AHVRP Webinars & Archives
AHVRP webinars offer you the chance to learn new trends, best practices, and applicable tools from industry experts, fellow DVSes and retail managers in the healthcare volunteer field.  These 75-90 minute webinars are the ideal resource for busy professionals looking to expand their knowledge and earn CEU's without leaving their desk!  Be sure to review the long list of available audio call/webinar recording archives below.  Each live webinar is available for purchase as an archive.

Your Hospital's Path to the Second Curve: Integration and Transformation Webinar
Wednesday, April 16, 2014
2:00 p.m. ET, 1:00 p.m. CT, 12:00 p.m. MT, 11:00 a.m. PT (60 minute webinar)

The health care industry is shifting from volume- to value-based payment and care delivery models. Reducing cost of care while implementing changes that makes sense for patients and communities during this time presents many challenges for health leaders. To facilitate change across multiple dimensions, this webinar offers leadership strategies to navigate the new health care environment. It will highlight some of the transformational paths that hospitals have considered so that leaders can set realistic and manageable expectations when considering organizational change.

Free to AHVRP members!
Click here for more information and to register.

AHVRP offers continuing education credits for HPOE webinars. Please email Meghan for the evaluation link.

Quantifying the Quality of Care Provided by Volunteers in Health Care (Math Can Be Fun!)
Wednesday, May 21, 2014
3:00 p.m. ET, 2:00 p.m. CT, 1:00 p.m. MT, 12:00 p.m. PT (60 minute webinar)

Volunteers play an active role in supporting the missions of healthcare organizations. Yet the story of their impact is not always being told effectively. This webinar, particularly designed for DVSes who are new to data collection or who are just beginning to consider approaches to reporting outcomes, offers sample approaches on how directors of volunteer services can use data and outcomes measurements to portray the results of volunteer efforts on patients, families and health care organizations.

Free to AHVRP members!
Click here to register.

If you missed the January Extraordinary Program Award webinar, click here to download the recording through the AHVRP online store. The archive is free to members.

Joan M. Miller, MHA, Director of Member Relations, American Hospital Association

Chapter Discounts for Webinars:

AHVRP is excited to offer its chapters a reduced group rate for AHVRP’s webinars. This  pricing gives chapters a chance to offer their members a variety of educational opportunities and earn Continuing Education Units (CEUs) while attending their state/regional meetings. 

First person (main contact) pays member rate of $99 and each additional member pays $25 to participate.  All participants receive CEUs.

Qualifying groups agree to:

  • Contact AHVRP two weeks prior to webinar.
  • Meet the number of required participants in a group.
  • Use only one location, one telephone. 
  • Provide a single payment for all registrations payable to AHVRP.
  • Provide a complete Excel formatted list of contact information for all participants to receive CEU credit.

Contact Meghan at mstrubel@aha.org or 312-422-3936 for additional details.


FREE Archives for Members

The 2013 Winners of the AHVRP Extraordinary Program Award
Education Credits: 1.5 Contact Hours = .15 CEUs
Presenter: Nancy Williams, CAVS, and Sherri Guertin, CAVS

Overview:  Nancy Williams, CAVS, former AHVRP board member and director of volunteer services from Columbus Regional Healthcare System in Columbus, Ga., talks about her hospital's NICU Parent Advisory Council.  Comprised of family members and friends who are passionate about ensuring the best care in the Neonatal Unit, the Parent Advisory Council advocates for NICU patients and families.

Sherri Guertin, CAVS, director of volunteer services at Riverside Medical Center in Kankakee, Ill., presents her "Silhouette" program.  Riverside Medical Center developed a unique program to allow pre-med, nursing, and other health care career college students an in-depth, immersion experience in a specialty in which they have a potential interest in studying further.
Click here to download

Basic Training; The First Steps and Critical Building Blocks to Better Assessment
Education Credits: 1.5 Contact Hours = .15 CEUs
Presenter: James Pogue, PhD

Overview:  Helping decision makers understand the critical importance of their deparments is part of the tireless work of DVSes.   This webinar will help you act as a translator for your volunteers and the critical work they do in improving the patient and family experience.

Learning Objectives:
1. Increase your ability to connect numbers to outcomes.
2. Differentiate between process and outcome measures.
3. Increase your understanding of how to align your service areas to organizational strategic priorities.

James H. Pogue, PhD, has worked in higher education for nearly 15 years with a focus on organizational improvement, efficiency and leadership.  He has consulted with not-for-profits and higher education institutions.  His earned his BS from Grambling State University and a Ph.D from The University of Arizona.
Click here to download



FREE Webinar Recordings on HCAHPS Curriculum

AHA's division of Health Research & Educational Trust (HRET) has established Patient Safety Learning Networks in coordination with the Agency for Healthcare Research and Quality (AHRQ).  They are offering a series of free archived webinars on HCAHPS information.  Visit their website to create an account and access the free webinars on "Using Data Effectively" and "Nursing Communication."  Additional free webinar recordings will be available on their website throughout the year. Please note that AHVRP will not be distributing CEU's for these webinars. Learn more about Patient Safety Learning Networks at http://www.psl-network.org/

Webinar Archives

CD includes recording, handouts, and CEU's upon completion of evaluation.

 Type  Price                               
 Member  $39.99 - $99  
 Non-member  $59 - $199  

Download Webinar Archive Order Form

Benchmarking - The Financial & Management Assessment Tool That's Getting Management's Attention
Many volunteer organizations have enough trouble just getting their message out – via newsletter articles, a media or corporate website mention, a management leadership presentation, or a presentation to community partners. And, most volunteer organizations don’t have benchmarking data available to help support their story and/or areas of need. This program shows attendees how to gather benchmarking data to add impact to their message and/or add weight to their requests for additional support – based on benchmark data from similar organizations, and how to integrate this data into financially-focused and performance-based management reports / presentations. Click here to purchase

Human Resource and Federal Law Gems: What DVSes Need to Know About Key Legal Regulatory Issues
Though not as regulated as the paid workforce, volunteer administrators encounter issues faced by directors of human resources.  Learn best practices of both professions and tips on how you can strengthen HR-related policies in your department.  Hear case studies from our panel of experts about how DVSes can handle a variety of situations related to health care volunteer management. Click here to purchase

Creating and Creative Annual Reports without Outsourcing: Demonstrating Your Value
Attendees from the AHVRP 2013 conference raved about "creative ideas" for preparing data that are "easy to put into practice." Learn how to know what to track and determine what new statistics should be tracked a year in advance of publishing an annual report; understand the nuts and bolts of creating an annual report, as well as how to create simple enhancements to elevate the finished product (templates provided); and how to develop a wide distribution list to appropriately tell your story to a variety of audiences. Click here to purchase

Developing a Volunteer Handbook
This session helps identify reasons to create and implement a volunteer handbook, provide outlines of items to include and discuss the difference between a Volunteer Handbook and Orientation Manual.  Participants receive a sample handbook. Kathy Head is a 26-year professional in Volunteer Management; earning her Certified Administrator in Volunteer Services credential in 2010.  Kathy has worked for the American Red Cross recruiting and training volunteers to teach others the life-saving skills of CPR and first aid; with Kaiser Permanente as a Health Educator; with Lifebanc the organ procurement organization for Northeast Ohio; with University Hospitals of Cleveland as
Director of Volunteer Services; and currently with Summa Health System as the Team Leader for Volunteer Services for Summa at Home.  She has presented at local, state and national conferences on health-related and volunteer management topics. Click here to purchase

HCAHPS and Value-Based Purchasing: New Assets for Hospital Volunteer Resource Professionals (June 2013)
Volunteers may be “free,” but the value of their services is immense. With the linkage of reimbursement to HCAHPS scores, many hospitals are refocusing on volunteer programs as an essential foundation of patient experience improvement. This webinar will provide an overview of HCAHPS and how it relates to value-based purchasing, describe volunteer programs that are improving the patient and staff experience, and explore how to leverage HCAHPS and VBP in your organization. Learn more...  Members, click here to download free webinar recording.

Patient-and Family-Centered Care: Assessing & Enhancing Your Volunteer Program (March 2013)
Assessing one's volunteer department and overall program through the lens of patient-and family-centered care highlights the inspiring and incredible contribution that volunteers do and can make with the healing experience. This session will help you understand and identify opportunities to strengthen and enhance your program. Learn more...

Interns Rock: Nuts & Bolts of Designing an Intern Program for the Volunteer Services Office (February 2013)
Learn the steps to create and implement a successful internship program for the volunteer office, expanding the DVS' staff resources and increasing the productivity and quality of your volunteer program. Learn more...

AHVRP's 2012 Extraordinary Program Award Recipients (January 2013)-FREE WEBINAR
This is the first of three FREE webinars AHVRP offered to members in 2013.  AHVRP's 2012 EPA recipients will share details of their winning programs: "Health Smarts While You Wait" and "Diagnoses Day."  Learn more about these programs and listen to the webinar.

Constant Readiness: Recommendations for The Joint Commission Standards (2012)
Purchase and download webinar today-Save on shipping charges. Review past, present and future standards to offer practical options for understanding and complying with the Joint Commission Standards. Topics include surveys, tracer methodology, and new standards that apply to healthcare volunteers More...

Best in Show: How to Build a Successful (& profitable) Pet Therapy Program From the Paws Up! (2012)
This workshop will outline the steps to conceiving, designing and implementing a successful hospital pet therapy program. Topics covered include how to recruit for your design committee, handler recruitment and screening, dog evaluation process, effective handler/dog team training, scheduling and expansion. More..

The Financial Implications of Volunteerism in Healthcare- Cost-Benefit Analysis (2012)
Clyde Taylor provides non-financial oriented Volunteer Services leaders with a basic understanding and working knowledge of cost-benefit analysis. Clyde presents cost-benefit analysis in a way that helps justify programs and services.  This archive includes exercises and handouts that can immediately be put into practice. More...

Constructive Discipline (2012)
Paul reviews the various techniques he has used to manage volunteers' expectations related to the norms and culture of his institution and defines success and service up front to help candidates understand what is expected of them as a volunteer at his hospital. More...

Today's Retiree in New Volunteer Roles (2012)
Today's retirees have skills they want to use.  Today's hospitals have new needs. Matching skills with needs has always been our job.  This session will help you learn to be creative and find new ways to serve the hospital while fulfilling the volunteer's desire to help.  More...

Volunteers-The Secret Agents for HCAHPS Improvement (2012)
Find out the top 11 things that patients fear and how behaviors and services provided by volunteers can calm patient fears and make your department one that is a model for all other hospital entities.  More...

Extraordinary Program Award Winners (2012)-Discounted archive price of $25 for all AHVRP Members.
The winners of the AHVRP Extraordinary Program Award (EPA) describe their programs on Fall Prevention - Safety Monitor Volunteer Program and Medical Equipment Recycling Program (MERP). More...

Best Practices for Junior Volunteers
Learn about three different Junior Volunteer Programs in three different hospitals and participate in a discussion of what worked and didn't work for each specific program.  More...

Beyond the Basics: A Strategic Approach to Advancing Volunteer Services
Designed for experienced volunteer directors, learn how to better evaluate and develop you department operations. More...

GROW YOUR OWN: Component of a Great Youth Volunteer Program
Learn the basics of building and running a great youth program; helpful “Toolkit” included! More...

Out of the Box Interviewing and Placement
Three different Best Practices for Interviewing and Placement will be presented giving you ideas of how to place volunteers, when in the process to interview and orient, and much more. More...

Recruitment vs. Retention: The Financial Bottom Line
Learn tools in selection, training, and feedback that will keep your volunteers around, saving you the cost of on-boarding new volunteers! More...

Volunteer Nurse Program
A panel of experts will discuss how to successfully implement a Volunteer Nurse Program.  More...

Retail Webinar Archives

Adventures at Market: A Tale of 2 Buyers (Atlanta, Dallas, Las Vegas) (March 2013)
Two seasoned market shoppers share tips, trends, and their preferred list of vendors.  This webinar will also cover retail trends, spring and holiday color palettes, and marketing strategies to get your gift shop products sold! Learn more...

To Facebook or Not to Facebook...Why You Should Create a Page for your Gift Shop (2012)
Have you wondered about creating a Facebook page for your gift shop? Technology is your social media friend, so join us and learn how easily it can be added to your marketing strategy! This audio conference will give you some basic how-to's for creating as well as enhancing your gift shop's Facebook page. More...

Doing More with Less: Challenges of Wearing a Dual Hat
Trends in hospital gift shops are changing as more and more Volunteer Directors/Managers are wearing a dual hat of Volunteer Manager and Gift Shop Manager .More...

Marketing: You CAN Do It!
Move your Gift Shop forward by reviewing basic marketing principles and looking at “real world” examples of successful hospital gift shop marketing. More...

Retail Revival
Learn the retail operation’s 3 R’s!  Renewing, Refusing, and Re-educating. More...