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Upcoming Webinars:

Volunteer Partnership With Community College Nursing Program

Wednesday, March 7, 2018
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Register now

Volunteers Promoting Patient Experience Through Advisory Committees

Wednesday, March 14, 2018
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Register now

AHVRP Webinars & Archives

AHVRP webinars offer you the chance to learn new trends, best practices, and applicable tools from industry experts, fellow DVSs and retail managers in the healthcare volunteer field.  These 60 minute webinars are the ideal resource for busy professionals looking to expand their knowledge and earn CEU's without leaving their desk!

To help you better prepare for the CAVS exam and your CAVS renewal, competencies within the CAVS Body of Knowledge will be identified for each webinar.

Plan for Strategic Healthcare Volunteer Engagement Advocate for Healthcare Volunteer Involvement
Attract and Onboard a Healthcare Volunteer Workforce Prepare Healthcare Volunteers for their Roles
Document Healthcare Volunteer Involvement Manage Healthcare Volunteer Performance and Impact
Acknowledge, Celebrate and Sustain Healthcare Volunteer Involvement    

2018 Webinars

January February March April
May June July August
September October November December


February

Creating a Human Trafficking Victim Medical Safe Haven in Resident Physician Education: A Synergistic Dynamic of Care

Thursday, February 22, 2018
3:00 p.m. ET, 2:00 p.m. CT, 1:00 p.m. MT, Noon PT

Creating a Human Trafficking Victim Medical Safe Haven in Resident Physician Education:  A Synergistic Dynamic of Care presents a solution for providing the long-term medical care essential for human trafficking victim and survivor recovery.  A logistical framework, best practices and training curriculum will be presented based on a highly successful medical safe haven incorporated into Dignity Health’s family medicine residency clinic.  The program presents a viable, low-utilization construct for providing widespread survivor-led, victim-centered, trauma-informed medical care to human trafficking victims and survivors while concurrently training the future physician workforce to recognize and appropriately treat this vulnerable patient population.


Speaker:
Ron Chambers, MD, FAAFP, Program Director of the Dignity Health Methodist Family Medicine Residency Program and Medical Director for the Mercy Human Trafficking Clinic.

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March

Health Behaviors and the Role of Hospitals

Tuesday, March 6, 2018
3:00 p.m. ET, 2:00 p.m. CT, 1:00 p.m. MT, Noon PT

The AHA invites you to a webinar on "Health Behaviors and the Role of Hospitals," an accompaniment to an upcoming guide in our social determinants of health series. As hospitals and health systems are addressing more population health issues, unhealthy behaviors such as excess alcohol intake, smoking, drug abuse, irregular diet and low physical activity have been identified as significant influencers of poor health in individuals and communities. Changing health behaviors is not an easy task, but Tanner Health in Georgia and Mt. Ascutney Hospital and Health Center in Vermont have taken monumental steps toward decreasing risky behaviors and encouraging engagement in safer, healthy behaviors.  

Learning Objectives:

  • Learn what healthy behaviors are and their impact on health
  • Outline strategies to identify patients engaging in risky behaviors
  • Learn evidence-based approaches developed to improve healthy behaviors in communities
  • Explore the opportunities to change healthy behaviors into habits

Speakers:

  • Jill Lord, Director of Community Health, Mt. Ascutney Hospital and Health Center
  • Denise Taylor, Senior Vice President and Chief Community Health and Brand Officer, Tanner Health System
  • Amanda Thomas, Communications Coordinator, Tanner Health System
  • Moderator: Kevin Alvarnaz, Director, Community Health and Wellness, WellSpan

Register now

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Volunteer Partnership With Community College Nursing Program

Wednesday, March 7, 2018

2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

In early 2014, CMC-Mercy, a 196 licensed bed hospital began experiencing a shortage of nurses and requests increased for volunteers. With successful engagement with the local community college, the nursing student volunteers fulfilled a volunteer role, which set them at the forefront with patients, families and staff. As of this date, 48% of the nursing student volunteers are current teammates of our hospital system.

Learning Objectives:

  • Identify new ways to implement recruitment tools with a Nursing school program
  • Understand the long term outcome of utilizing a nursing program in your volunteer department
  • Analyze alternative solutions to volunteer requests within the departments

Speaker:
Shelly Dul, Volunteer Coordinator, Carolinas Medical Center - Mercy, Charlotte, NC

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Volunteers Promoting Patient Experience Through Advisory Committees

Wednesday, March 14, 2018
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

The Volunteer Services department of Children's National Health System is enhancing patient experience and promoting leadership engagement through volunteer initiatives and partnership with advisory committees. A discussion of how a Patient and Family and Volunteer Services Advisory Committees' collaboration can focus on increasing the presence of patient, families and volunteers in major hospital decisions, committees and taskforces, employee training and activities, volunteer training and events, and technology and sustainability innovation. Monthly meetings create a forum for shared discussion of all aspects of the patient and family experience—from the logistical challenges of visiting the hospital, to concerns over organizational structure, to billing and insurance. Since our Patient and Families and Volunteer Services Advisory Committees began their collaboration four years ago, they have met with our hospital administrators, strategic planning team, and security team to provide input on major changes within the organization

Learning Objectives:

  • Identify tools to promote volunteer engagement to leadership and board members
  • Learn how to identify and understand policies used by volunteers in patient experience initiatives
  • Demonstrate the impact and results from volunteer engagement in patient experience initiatives.

Speaker:
Fernanda Vessio, MBA, Manager Volunteer Services, Children’s National Health System, Washington, DC

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April

Best Practices in Successfully Training Volunteer Mentors

Wednesday, April 4, 2018
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Training mentors on how to best utilize volunteers should be done on a varied and continual basis. Session attendees will learn different approaches to successfully train employees that work with volunteers, including; mentor awards, mentor newsletters, and a mentor toolkit. Challenges volunteer programs face will be addressed with targeted solutions discussed.

Learning Objectives:

  • Learn different methods, using various mediums, to train volunteer mentors on the best ways to utilize volunteers.
  • Identify which methods will best fit your program and hospital.

Speakers:
Gabrielle Montoya, Project Specialist in Volunteer Services, Houston Methodist Hospital, Houston, TX
Mandy Guest, Director of Volunteer Services and Gift Shop, Houston Methodist Hospital, Houston, TX

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Patient Experience: Improving Volunteer Retention & Patient Care Delivery

Wednesday, April 11, 2018
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

From 2012 to 2014, the Volunteer Services department in the Central Division of Carolinas HealthCare System was only retaining 45% of their new volunteers longer than 6 months. Of those, only 9% still volunteer. In 2014, the department came under the management of the Patient Experience team, who taught the staff to understand the concepts of empathy, how to understand the patients’ needs, and how to develop volunteer roles that meet those needs. From that point forward, the department has retained nearly 60% of its new volunteers longer than 6 months. This presentation will empower learners to work with their facility’s Patient Experience team to understand what drives the patient experience and how to strategically place volunteers in roles to help meet patient needs. Through roleplay, we’ll also see how important it is to teach volunteers about empathy and how their role truly impacts the patient experience and the future of healthcare. Participants will come away understanding how a patient-centered volunteer program will cultivate volunteers who are engaged and will stay with the program at a much higher rate.

Learning Objectives:

  • Acquire knowledge on how to develop volunteer service descriptions that reflect the volunteer's role in the patient experience
  • Gain understanding how to work collaboratively with their respective Patient Experience teammates to place volunteers in roles that meet the needs of the patients served
  • Improve volunteer retention by ensuring volunteers understand their role and the long-term effect and impact they make with patient experience.

Speaker:
Chris Perez, Patient Experience Manager at Carolinas Medical Center, Charlotte, NC

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May

Techniques to Improve HPC Volunteer Programs

Wednesday, May 16, 2018
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Techniques to Improve your Hospice and Palliative Care Volunteer Program or any Volunteer Program. Learn about creative ways to grow your volunteer program and to improve your ability to manage your volunteer program by building relationships and creating a solid staff. Find out about caring for and honoring our Veterans, especially at end of life and how the volunteer department can make a difference for them.

Learning Objectives:

  • Attendees will under the importance of Professional Proficiency
  • Attendees will identify best practices to support a HPC volunteer program or any volunteer program
  • Attendees will understand how to create solid Staff & Volunteer Relationships
  • Attendees will gain an understanding of Military Culture, its impact on the final battle – End of Life

Speaker:
Barbra Swann, CAVS, Program Analyst, Department of Veterans Affairs, Capitol Health Care Network, Randallstown, MD

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Why & How to Recruit Millennials & Gen Z?

Wednesday, May 23, 2018
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Millennials have surpassed Baby Boomers as the nation’s largest living generation, according to the U.S. Census Bureau. Millennials, whom we define as those ages 18-34 in 2016, now number 75.4 million, surpassing the 74.9 million Baby Boomers (ages 51-69). The purpose of this presentation is to openly discuss the importance of succession planning, how to effectively recruit a younger generation of volunteers...the average age of our volunteer population is 39! (YES! It can be done) and how to retain a generation that 60% of its 22-32 year old's have said to have changed jobs between one and four times in the last five years, according to State Street Global Advisors. It is all about WIIFM! This presentation is best for metro and urban market hospitals.

Learning Objectives:

  • Why the future of our volunteer programs rests in the hands of 18-34 year olds
  • How to effectively recruit the Millennial & Generation Z's
  • The importance of retaining Millennials and Gen. Z's to your volunteer programs and institutions.

Speakers:
Ashley N. Clos, Director of Volunteers, Community and Government Relations, The Christ Hospital Health Network, Cincinnati, OH
Madison Kramer, Senior Volunteer Coordinator, The Christ Hospital Health Network, Cincinnati, OH

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June

Auxiliary Fundraising 101

Wednesday, June 13, 2018
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

This session will include detailed information on how to host successful fundraisers by utilizing your talented volunteers already on your team. Everyone wants to be part of something successful. Learn how to bring your volunteers to the table and allow them to be part of the planning process in creating great new fundraisers. You will learn about numerous ‘tried and true’ fundraising ideas that have proven successful. Discover new creative, fun, seasonal and calendar-specific gift shop promotions your customers will enjoy.

Learning Objectives:

  • How to plan a successful fundraiser
  • How to engage volunteers to support the fundraising process
  • How to involve the community in your fundraising efforts.

Speaker:
Mary Plathe, Volunteer Services Manager, Orange City Area Health System, Orange City, IA

Click here to register

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July

Compassionate Care with Tails: Creating or Reviving an Animal Program

Wednesday, July 25, 2018
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

This proven five-step action plan explains the process of creating, reviving, or upgrading your hospital animal program.  Learn tactics for efficient administration of an effective, safe, no-cost Animal Assisted Activity program and the path to time savings and problem avoidance, while delivering more compassionate care.  
Understand differences between how hospital volunteers and therapy dogs deliver compassionate care, as well as the medical and emotional benefits of compassionate care delivered by therapy dogs – the case for support of your animal program.

Learning Objectives:

  • Understand how compassionate care through therapy animals can improve quality of life in a hospital for patients, visitors and staff safely and at no cost
  • Learn the five steps that lead to an effective Animal Assisted Activity Program
  • Discover how to maximize efficiency and minimize hassle while implementing a safe, compassionate hospital Animal Assisted Activity Program.

Speakers:
Karen Langley, Director of Volunteer Services, Doylestown Hospital, Doylestown, PA
Joyce Rivas, Animal Assisted Activity Chair, Doylestown Hospital, Doylestown, PA

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August

Thrift Shop: Turning to Population Health

Wednesday, August 15, 2018
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

This purpose of this session is to provide an opportunity for those who manage a hospital thrift shop to highlight some of the positive impacts the thrift shop can provide to both the health system and to the community as a whole. In the past five years, we have shifted the mindset of our thrift shop from “a thrift shop to support hospice” to a means to support the underserved in our entire community. Our customers received information on health services that are available in our community. We will also lead an interactive session for the participants to share what areas of opportunities they have within their own health system to provide support – informational and financial. We will encourage all the participants to create at least three opportunities they can promote for their thrift shop to “serve the community".

Learning Objectives:

  • Discuss community needs that have been identified and supported by the Thrift Shop
  • Review types of events that have been promoted to support the identified needs
  • Discuss among attendees opportunities to support the community while promoting the services of their health network.

Speaker:
Beth Daddario,CAVS, Director Volunteers, Retail & Guest Services, Inspira Health Network, Vineland, NJ

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October

Discharge with Dignity: How the Thrift Shop can Make a Difference

Wednesday, October 24, 2018
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Will discuss concept and launch of "Discharge with Dignity" program for unfunded/indigent discharging patients. Share concept and process of working with Case Management and Care Transitions team to provide DME and other necessities to patient population vulnerable to readmission. Example of community awareness projects including fundraising fashion show, homeless outreach project, battery and light bulb recycle projects and acting as "Cool Zone" during warmer weather periods.

Learning Objectives:

  • Partner with Nursing Units and Case Management to "Discharge with Dignity"
  • Assist Care Transition Team with items for vulnerable patient population
  • Increase hospital positive perception in the community.

Speakers:
Linda Van Fulpen, CAVS, Manager of Volunteer Services,Sharp Grossmont Hospital, La Mesa, CA
Kay Andalis, CAVS, Junior Volunteer Coordinator, Sharp Grossmont Hospital, La Mesa, CA

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Discounts for Affiliated Chapters

AHVRP is excited to offer its chapters a reduced group rate for AHVRP’s webinars. This pricing gives chapters a chance to offer their members a variety of educational opportunities and earn Continuing Education Units (CEUs) while attending their state/regional meetings.

The main contact ONLY pays the member rate of $39.99.  There is NO charge for each additional individual to participate.  All participants receive CEUs.

Qualifying groups agree to:
*Contact AHVRP two weeks prior to webinar.
*Meet the number of required participants in a group.
*Provide a single payment for all registrations payable to AHVRP.
*Provide a complete Excel formatted list of contact information for all participants to receive CEU credit.

Contact AHVRP at ahvrp@aha.org or 312-422-3939 for additional details.