AHVRP webinars offer you the chance to learn new trends, best practices, and applicable tools from industry experts, fellow DVSs and retail managers in the healthcare volunteer field. These 60 minute webinars are the ideal resource for busy professionals looking to expand their knowledge and earn CEU's without leaving their desk!
To help you better prepare for the CAVS exam and your CAVS renewal, competencies within the CAVS Body of Knowledge will be identified for each webinar.
|Plan for Strategic Healthcare Volunteer Engagement||Advocate for Healthcare Volunteer Involvement|
|Attract and Onboard a Healthcare Volunteer Workforce||Prepare Healthcare Volunteers for their Roles|
|Document Healthcare Volunteer Involvement||Manage Healthcare Volunteer Performance and Impact|
|Acknowledge, Celebrate and Sustain Healthcare Volunteer Involvement|
HAVE Awards: How to get Started
Wednesday, December 6, 2017
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT
Does your volunteer program make an impact and improve health care with innovating, creative and great leadership? Learn how your outstanding volunteer program can win the 2018 Hospital Award for Volunteer Excellence (HAVE) to be recognized at AHVRP 50th Annual Conference and Exposition in 2018. The webinar will provide eligibility requirements, materials and information you will need to apply along with the review criteria. This is your opportunity to highlight your volunteers and your volunteer program!
- Learn what information you will need in advance and the eligibility requirements before applying for the 2018 HAVE awards.
- Gain insight on what it means to be a HAVE Award winner from previous winners.
- How the HAVE award can benefit your volunteer program and organization.
Hear from 2017 HAVE Award winner, Rob Toonkel, CAVS, Arnot Odgen Medical Center in Elmira, New York and 2015 HAVE Award Winner, Angela Berns, CAVS, UnityPoint Health- St. Luke’s, Cedar Rapids, Iowa, on the ease of submitting a nomination and how it has elevated the visibility of the volunteer program in the community and nationally.
*Note: no CEUs will be given for this webinar.
Discounts for Affiliated Chapters
AHVRP is excited to offer its chapters a reduced group rate for AHVRP’s webinars. This pricing gives chapters a chance to offer their members a variety of educational opportunities and earn Continuing Education Units (CEUs) while attending their state/regional meetings.
The main contact ONLY pays the member rate of $39.99. There is NO charge for each additional individual to participate. All participants receive CEUs.
Qualifying groups agree to:
*Contact AHVRP two weeks prior to webinar.
*Meet the number of required participants in a group.
*Provide a single payment for all registrations payable to AHVRP.
*Provide a complete Excel formatted list of contact information for all participants to receive CEU credit.
Contact AHVRP at firstname.lastname@example.org or 312-422-3939 for additional details.
NOTE: Recorded webinars are not eligible for CEU credit.
FREE Archives for Members
Quantifying the Quality of Care Provided by Volunteers in Health Care (Math Can Be Fun!)
Joan M. Miller, MHA, Director of Member Relations, American Hospital Association
Volunteers play an active role in supporting the missions of health care organizations. Yet the story of their impact is not always being told effectively. This webinar, particularly designed for DVSes who are new to data collection or who are just beginning to consider approaches to reporting outcomes, offers sample approaches on how directors of volunteer services can use data and outcomes measurements to portray the results of volunteer efforts on patients, families, and health care organizations. Click here to download.
The 2013 Winners of the AHVRP Extraordinary Program Award
Presenters: Nancy Williams, CAVS, and Sherri Guertin, CAVS
Overview: Nancy Williams, CAVS, former AHVRP board member and director of volunteer services from Columbus Regional Healthcare System in Columbus, Ga., talks about her hospital's NICU Parent Advisory Council. Comprised of family members and friends who are passionate about ensuring the best care in the Neonatal Unit, the Parent Advisory Council advocates for NICU patients and families.
Sherri Guertin, CAVS, director of volunteer services at Riverside Medical Center in Kankakee, Ill., presents her "Silhouette" program. Riverside Medical Center developed a unique program to allow pre-med, nursing, and other health care career college students an in-depth, immersion experience in a specialty in which they have a potential interest in studying further.
Click here to download
Basic Training: First Steps and Critical Building Blocks to Better Assessment
Presenter: Dr. James Pogue
Overview: Helping decision makers understand the critical importance of their departments is part of the tireless work of DVSes. This webinar will help you act as a translator for your volunteers and the critical work they do in improving the patient and family experience.
1. Increase your ability to connect numbers to outcomes.
2. Differentiate between process and outcome measures.
3. Increase your understanding of how to align your service areas to organizational strategic priorities.
James H. Pogue, PhD, has worked in higher education for nearly 15 years with a focus on organizational improvement, efficiency and leadership. He has consulted with not-for-profits and higher education institutions. His earned his BS from Grambling State University and a Ph.D from The University of Arizona.
Click here to download
Benchmarking - The Financial & Management Assessment Tool That's Getting Management's Attention
Many volunteer organizations have enough trouble just getting their message out – via newsletter articles, a media or corporate website mention, a management leadership presentation, or a presentation to community partners. And, most volunteer organizations don’t have benchmarking data available to help support their story and/or areas of need. This program shows attendees how to gather benchmarking data to add impact to their message and/or add weight to their requests for additional support – based on benchmark data from similar organizations, and how to integrate this data into financially-focused and performance-based management reports / presentations. Click here to purchase
Human Resource and Federal Law Gems: What DVSes Need to Know About Key Legal Regulatory Issues
Though not as regulated as the paid workforce, volunteer administrators encounter issues faced by directors of human resources. Learn best practices of both professions and tips on how you can strengthen HR-related policies in your department. Hear case studies from our panel of experts about how DVSes can handle a variety of situations related to health care volunteer management. Click here to purchase
Creating and Creative Annual Reports without Outsourcing: Demonstrating Your Value
Attendees from the AHVRP 2013 conference raved about "creative ideas" for preparing data that are "easy to put into practice." Learn how to know what to track and determine what new statistics should be tracked a year in advance of publishing an annual report; understand the nuts and bolts of creating an annual report, as well as how to create simple enhancements to elevate the finished product (templates provided); and how to develop a wide distribution list to appropriately tell your story to a variety of audiences. Click here to purchase
Developing a Volunteer Handbook
This session helps identify reasons to create and implement a volunteer handbook, provide outlines of items to include and discuss the difference between a Volunteer Handbook and Orientation Manual. Participants receive a sample handbook. Kathy Head is a 26-year professional in Volunteer Management; earning her Certified Administrator in Volunteer Services credential in 2010. Kathy has worked for the American Red Cross recruiting and training volunteers to teach others the life-saving skills of CPR and first aid; with Kaiser Permanente as a Health Educator; with Lifebanc the organ procurement organization for Northeast Ohio; with University Hospitals of Cleveland as
Director of Volunteer Services; and currently with Summa Health System as the Team Leader for Volunteer Services for Summa at Home. She has presented at local, state and national conferences on health-related and volunteer management topics. Click here to purchase