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Upcoming Webinars:

Recruiting & Retaining Volunteers Across the Generations

Wednesday, December 7, 2016
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Register now

Improving Health and Wellness Through Volunteer Care and Compassion

Wednesday, December 14, 2016
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Register now

AHVRP Webinars & Archives

AHVRP webinars offer you the chance to learn new trends, best practices, and applicable tools from industry experts, fellow DVSs and retail managers in the healthcare volunteer field.  These 75-90 minute webinars are the idealresource for busy professionals looking to expand their knowledge and earn CEU's without leaving their desk!  Be sure to review the long list of available audio call/webinar recording archives below.  

2016-2017 Webinars

January February March April
May June July August
September October November December


Recruiting & Retaining Volunteers Across the Generations
Wednesday, December 7, 2016
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Learning Objectives:

  • Get critical industry updates & practical tips to navigating change
  • Improve your understanding of generational  differences
  • Hardwire strategies to extend your recruitment and retention efforts
  • Prepare your program for workplace   changes
  • Celebrate  Differences & Improve Your Impact

Jennifer Poole Wood, MSW, CDVS, Executive Director, Volunteer & Senior Services
Judy Peacock, CDVS, Manager Volunteer & Senior Services
Munroe Regional Medical Center

Click here to register


The Coherence Experience – HonorHealth (Arizona)'s Journey with Techniques for Personal Balance
Tuesday, December 13, 2016
3:00 p.m. ET, 2:00 p.m. CT, 1:00 p.m. MT, 12:00 p.m. PT

In this webinar, participants will learn coherence-building techniques to transform stress in the moment, improving balance and personal resilience.

Participants will:

  • Learn techniques to transform stress and increase coherence and resilience
  • Understand applications to help teams communicate better, improve patient experience, quality and safety
  • Hear the results achieved at HonorHealth in improving employee health and well-being

John Pope, MD, will cover techniques developed by HeartMath®, their applications with HonorHealth's teams and the improvements they have seen in their employees' health.

Click here to register

Upon completion of this webinar, AHVRP will award one contact hour/.1 CEU.  Please contact Todd Ross, tross@aha.org, for details.

Improving Health and Wellness Through Volunteer Care and Compassion
Wednesday, December 14, 2016
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Winona Health's award-winning Community Care Network (CCN) was developed to improve patient's health and quality of life, prevent unnecessary hospital and emergency visits. Through case studies and detailed program review and metrics, attendees will learn how volunteers become health coaches, meeting community needs and serving individuals with care and compassion.

Learning Objectives:

  • Learn how to involve local college students and/or retired volunteers in improving the health and wellness of individuals who are frequent visitors to the emergency department
  • Identify how non-traditional interventions can lead to decreases in readmissions, preventable visits and total cost of care
  • Learn how to develop a volunteer health coach program where volunteers become accountability partners with providers and others on the care team

Betsy Midthun, Vice President Community Engagement, Winona Health, Winona, MN

Click here to register


Helping Hands! A Cutting Edge Respite Care Program
Wednesday, January 11, 2016
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

This session will be a case study of how it was implemented and currently functions. Attendees will learn about the piloting processes, training materials, tracking methods, technologies used, research, and many other details of daily operation. This session will generate ideas and inspire you to create your own program, and will equip you with the knowledge you need to get started.

Learning Objectives:

  • Identify at least three specific steps in establishing a respite care program.
  • List two practical examples of several communication tools and technologies used by the respite volunteers, as well as how staff uses technology to measure program impact, track interactions, and retain and report data.
  • List ways you can collaborate with staff to ensure daily operational program success

Tricia Spence, CAVS, Volunteer & Special Events Coordinator, St Jude Children's Research Hospital, Memphis, TN

Click here to register

Discounts for Affiliated Chapters

AHVRP is excited to offer its chapters a reduced group rate for AHVRP’s webinars. This pricing gives chapters a chance to offer their members a variety of educational opportunities and earn Continuing Education Units (CEUs) while attending their state/regional meetings.

The main contact ONLY pays the member rate of $39.99.  There is NO charge for each additional individual to participate.  All participants receive CEUs.

Qualifying groups agree to:
*Contact AHVRP two weeks prior to webinar.
*Meet the number of required participants in a group.
*Provide a single payment for all registrations payable to AHVRP.
*Provide a complete Excel formatted list of contact information for all participants to receive CEU credit.

Contact AHVRP at ahvrp@aha.org or 312-422-3939 for additional details.

NOTE:  Recorded webinars are not eligible for CEU credit. 

FREE Archives for Members

Quantifying the Quality of Care Provided by Volunteers in Health Care (Math Can Be Fun!)

Joan M. Miller, MHA, Director of Member Relations, American Hospital Association

Volunteers play an active role in supporting the missions of health care organizations. Yet the story of their impact is not always being told effectively. This webinar, particularly designed for DVSes who are new to data collection or who are just beginning to consider approaches to reporting outcomes, offers sample approaches on how directors of volunteer services can use data and outcomes measurements to portray the results of volunteer efforts on patients, families, and health care organizations. Click here to download.

The 2013 Winners of the AHVRP Extraordinary Program Award

Presenters: Nancy Williams, CAVS, and Sherri Guertin, CAVS

Overview:  Nancy Williams, CAVS, former AHVRP board member and director of volunteer services from Columbus Regional Healthcare System in Columbus, Ga., talks about her hospital's NICU Parent Advisory Council.  Comprised of family members and friends who are passionate about ensuring the best care in the Neonatal Unit, the Parent Advisory Council advocates for NICU patients and families.

Sherri Guertin, CAVS, director of volunteer services at Riverside Medical Center in Kankakee, Ill., presents her "Silhouette" program.  Riverside Medical Center developed a unique program to allow pre-med, nursing, and other health care career college students an in-depth, immersion experience in a specialty in which they have a potential interest in studying further.
Click here to download

Basic Training: First Steps and Critical Building Blocks to Better Assessment

Presenter: Dr. James Pogue

Overview:  Helping decision makers understand the critical importance of their departments is part of the tireless work of DVSes. This webinar will help you act as a translator for your volunteers and the critical work they do in improving the patient and family experience.

Learning Objectives:
1. Increase your ability to connect numbers to outcomes.
2. Differentiate between process and outcome measures.
3. Increase your understanding of how to align your service areas to organizational strategic priorities.

James H. Pogue, PhD, has worked in higher education for nearly 15 years with a focus on organizational improvement, efficiency and leadership.  He has consulted with not-for-profits and higher education institutions.  His earned his BS from Grambling State University and a Ph.D from The University of Arizona.
Click here to download 


Benchmarking - The Financial & Management Assessment Tool That's Getting Management's Attention
Many volunteer organizations have enough trouble just getting their message out – via newsletter articles, a media or corporate website mention, a management leadership presentation, or a presentation to community partners. And, most volunteer organizations don’t have benchmarking data available to help support their story and/or areas of need. This program shows attendees how to gather benchmarking data to add impact to their message and/or add weight to their requests for additional support – based on benchmark data from similar organizations, and how to integrate this data into financially-focused and performance-based management reports / presentations. Click here to purchase


Human Resource and Federal Law Gems: What DVSes Need to Know About Key Legal Regulatory Issues
Though not as regulated as the paid workforce, volunteer administrators encounter issues faced by directors of human resources.  Learn best practices of both professions and tips on how you can strengthen HR-related policies in your department.  Hear case studies from our panel of experts about how DVSes can handle a variety of situations related to health care volunteer management. Click here to purchase

Creating and Creative Annual Reports without Outsourcing: Demonstrating Your Value
Attendees from the AHVRP 2013 conference raved about "creative ideas" for preparing data that are "easy to put into practice." Learn how to know what to track and determine what new statistics should be tracked a year in advance of publishing an annual report; understand the nuts and bolts of creating an annual report, as well as how to create simple enhancements to elevate the finished product (templates provided); and how to develop a wide distribution list to appropriately tell your story to a variety of audiences. Click here to purchase

Developing a Volunteer Handbook
This session helps identify reasons to create and implement a volunteer handbook, provide outlines of items to include and discuss the difference between a Volunteer Handbook and Orientation Manual.  Participants receive a sample handbook. Kathy Head is a 26-year professional in Volunteer Management; earning her Certified Administrator in Volunteer Services credential in 2010.  Kathy has worked for the American Red Cross recruiting and training volunteers to teach others the life-saving skills of CPR and first aid; with Kaiser Permanente as a Health Educator; with Lifebanc the organ procurement organization for Northeast Ohio; with University Hospitals of Cleveland as
Director of Volunteer Services; and currently with Summa Health System as the Team Leader for Volunteer Services for Summa at Home.  She has presented at local, state and national conferences on health-related and volunteer management topics. Click here to purchase