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Upcoming Webinars:

2019 AHVRP Webinar
Information Coming Soon!

AHVRP Webinars

AHVRP webinars offer you the chance to learn new trends, best practices, and applicable tools from industry experts, fellow DVSs and retail managers in the health care volunteer field. These 60 minute webinars are the ideal resource for busy professionals looking to expand their knowledge and earn CEU's without leaving their desk!

To help you better prepare for the CAVS exam and your CAVS renewal, competencies within the CAVS Body of Knowledge will be identified for each webinar.

Plan for Strategic Health Care Volunteer Engagement Advocate for Health Care Volunteer Involvement
Attract and Onboard a Health Care Volunteer Workforce Prepare Health Care Volunteers for their Roles
Document Health Care Volunteer Involvement Manage Health Care Volunteer Performance and Impact
Acknowledge, Celebrate and Sustain Health Care Volunteer Involvement    

Focus Area and Audience Type

2019 Webinars

January February March April
May June July August
September October November December

January

Setting your Program up for Success: Strategic Planning Toolkit

Wednesday, January 9, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Learn the three components of increasing the value and quality outputs of your volunteer program, through the utilization of strategic planning. By becoming intentional with our goal setting, we can increase our reach, with direct and targeted goals. Utilizing examples and tested methods used by our volunteer program at Houston Methodist Hospital, located in the Texas Medical Center.

  • Create an annual strategic planning and learn to create a departmental dashboard of goals and metrics for the year (A4)
  • Determine valuable volunteer projects for your department, utilizing project forms to develop your strategic blueprint for the year (A7)
  • Provide operational tools to increase productivity for employees (dashboards, WIGS, Limited Interruption Days, Lessons Learned forms, Stay the Course check ins, and more). (E47)

Speaker:

Mandy Guest, CAVS, Director, Volunteer Services and Gift Shop, Houston Methodist Hospital, Houston, TX

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Streamlining Volunteer Onboarding Process - Getting Time On Your Side: Group Interviews

Wednesday, January 23, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Onboarding new volunteers can be a labor-intensive process for the volunteer engagement leader. But what if you could get time back on your side? This interactive presentation will engage participants while offering tips and tools to streamline your onboarding process through group interviews. The presenters will discuss their approach to group interviews, including the theory behind group dynamics and behavior.

  • Evaluate current volunteer onboarding process and what changes you can make to improve  (D32)
  • Explore ways to effectively and efficiently streamline onboarding practices(D33)
  • Identify two different approaches of onboarding with similar outcomes. (D34)

Speakers:

Judy Lieberman, MA, Director, Auxiliary and Volunteer Services, Nemours A.I. duPont Hospital for Children, Wilmington, DE

Melissa Heinlein Storti, PhD, CAVS, Chief, Voluntary Service, Corporal Michael J. Crescenz Veterans Affairs Medical Center, Philadelphia, PA

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February

Active Shooter Preparedness and Response

Wednesday, February 6, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

This presentation will describe the characteristics of an active shooter incident, as well as potential indicators for pre-incident reporting purposes.  Protective Security Advisor Megan Drohan will also provide an overview on protective measures you and your facility can take to enhance preparedness activities through the Department of Homeland Security’s Hometown Security model.  This presentation also includes training for how to respond if you should you ever find yourself in an active shooter incident.

Speaker:

Megan K. Drohan, Protective Security Advisor, Office of Infrastructure Protection Region V, U.S. Department of Homeland Security, Chicago, IL

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March

Advancing Patient and Family Engagement: The Role of the Volunteer

Wednesday, March 6, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Patient and family engagement is a key strategy for successful health care organizations. Volunteer leaders can and should play an active role in advancing meaningful partnerships with patients and families.

  • Discuss the growing evidence for advancing patient and family engagement in health care.
  • Identify strategies used by leading organizations to engage patients and families as quality and safety partners.
  • Determine specific opportunities for volunteers to be partners in patient and family engagement initiatives
 

Speaker:

Sue Collier, MSN, RN, FABC, Vice President, Clinical Quality, Health Research & Educational Trust (HRET), Greenville, NC

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Supervising Interns and the ROI for your Program

Wednesday, March 20, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

As our programs continue to grow and change, it is easy to get caught in the day-to-day minutiae. While we cannot always add an FTE to meet the increasing work demands, utilizing an unpaid intern is a great way to support our projects and goals forward. This program will help you get a process in place for utilizing semester interns. Presentation will be delivered utilizing examples and tested methods used by volunteer program at Houston Methodist Hospital, Texas Medical Center.
  • Explore the program benefits of having a semester student intern assist your team (A1)
  • Learn best practices, tools, and methods for supervising and maintaining interns, with any team size (F51)
  • Walk away with a toolbox of implementation strategies, which can be implemented immediately, including interviewing and selection, setting up projects goals, supervision tips and more. (A10)

Speaker:

Gabrielle Montoya, Project Specialist, Houston Methodist Hospital, Houston, TX

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April

Changing the Way We Lead Change

Wednesday, April 3, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

In health care, we’re dealing with a lot of change. As leaders, it’s critical to understand how to navigate and help your teams navigate change. If you’re part of initiatives with a change component, this session will prepare you. Come hear about an Epic implementation journey and more!
  • Easily recognize change issues in your organization
  • Communicate a business case for why change leadership is needed
  • Implement strategies to lead change from where you are
  • Identify whether or not your change initiatives are successful
  • Quickly find resources to assist in your change programs

Speaker:

Lotus Buckner, American Society for Health Care Human Resources Administration (ASHHRA) board member, Director of HR, Northwest Community Health care, Arlington Heights, IL

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DNVGL Survey Preparedness

Wednesday, April 24, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

At DNV GL Healthcare we have dedicated ourselves to helping you empower quality and patient safety through a more efficient and outcomes-based accreditation program; restoring efficiency and value to hospital accreditation. Imagine accreditation surveys becoming something you look forward to not something you fear.
 
This session will give an overview of our organization, what to expect when we survey your organization and some takeaways such as:
  • The importance of detailed ‘onboarding’ of all staff; volunteer and hospital employees.
  • Staff organizational knowledge; especially relating to the DNV GL / ISO process
  • How does your department embrace, and report on, Quality Measures

Speaker:

Alan C. Randolph, MS, Hospital Generalist - Team Lead - NIAHO Surveyor / ISO Auditor, DNV GL Healthcare, Milford, OH

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May

Partnering with Risk Management

Wednesday, May 8, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Everyone plays a role in risk management. This presentation will identify current or future volunteer opportunities. Four real-life healthcare scenarios will be discussed and the risks associated with these probable situations will be identified and discussed. Audience participation is strongly encouraged as this will be an interactive session with open dialogue.

  • Explore possible expanding volunteer roles in healthcare (D36)
  • Identify the risks associated with the expanding volunteer role (F52)
  • Describe the value of working together through different lens (B16)
 

Speaker:

Fran Charney, RN, MS, CPHRM, CPHQ, CPPS, CPSO, DFASHRM, Director of Risk Management, American Society for Healthcare Risk Management (ASHRM), Chicago, IL

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The Cybercrime Industry – How Serious Is It?

Wednesday, May 22, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

How well do you feel you are equipped to fight Cybercrime? Join us in this interactive session as we walk you through the evolution of this industry. Will be sharing numerous real life examples from a business and profession that‘s been one of the fastest growing.

  • How vulnerable are you as a business or individual?
  • What can you do to protect yourself, family, and business?
  • When is Cybersecurity work done?
 

Speaker:

Rob Sarkis, Chief Information Officer, American Hospital Association, Chicago, IL

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June

Empathy & Connection: Improving Leadership & Volunteer Success

Wednesday, June 12, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Patients enter the healthcare system with many fears and anxieties about things like costs and courtesy. A volunteer program can be successful at meeting the deeper needs of a patient by understanding the concepts of empathy and human connection. Through interactive exercises and study review, this presentation will empower learners to weave empathy into the fabric of their volunteer program.

  • Define and understand concepts of empathy and human connection (F53)
  • Identify and understand what patients value in today’s new era of healthcare and how volunteers can meet those needs (C30)
  • Learn how to lead with empathy and develop a volunteer program with empathy as a core concept. (F55)

Speaker:

Chris Perez, MS, Patient Experience Manager, Atrium Health, Charlotte, NC

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PUT ME IN, COACH: Coaching and Mentoring for Excellence

Wednesday, June 19, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

This session will outline the keys for building the mentoring and coaching skills for the DVS, how to integrate coaching and mentoring into volunteer departments with intention, and most importantly, WHY these skills are critical to program growth, sustainment, and leadership credibility.

  • Identify the core skills necessary for coaching and mentoring excellence
  • Discuss how the mentoring process can be used to facilitate better outcomes for volunteers and volunteer supervisors
  • Outline a plan for integrating coaching and mentoring as an intentional component of program success.

Speaker:

Sabrina C. Clark, MM, RMT, CAVS, ICF-AC, Director, Voluntary Service, Veterans Health Administration, Washington , D.C.

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September

SIZE DOESN’T MATTER: Big or Small Can Have It All!

Wednesday, September 4, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

You’ll have fun while you learn! These two speakers challenge each other and may even disagree at times, but they have learned from one another and will share the best successes and most valuable failures. From fiscal management to gift shop staffing, to marketing tactics and sales promotions, there will be something for every size shop to learn.

  • Identify measurements/targets that will help your gift shop achieve greater financial success (E47)
  • Learn about sales and marketing tactics that have proven success in gift shops large and small (E48)
  • Practice effective sales techniques to use in your gift shop. (E46)

Speakers:

Janene Riedeman, CAVS, Director, Volunteer Services, St. Cloud Hospital, St. Cloud, MN
Deb Anderson, Supervisor Volunteer and Guest Services, Gift Shop Manager, Essentia Health, St. Cloud, MN

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ETC Elites: Bringing High School Students to Healthcare

Wednesday, September 18, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Gain how you can provide the information necessary to establish “Elite” programs in emergency departments to your organization. Learn how to achieve buy-in from clinical staff and the steps necessary to appropriately onboard students. Research data from 2014-2017 will be shared that include quantified results.

• Implement best practices in Youth Volunteer onboarding in an Emergency Trauma Center (ETC) (C29)
• Acquire techniques for achieving “buy-in” from clinical staff in this specialized volunteer role (F51)
• Gain the tools necessary to implement the program at their own facility. (A10)

Speakers:

Nancy Williams, CAVS, Director, Volunteer Services and Community Outreach, Piedmont Columbus Regional, Columbus, GA
Molly T. McVey, Manager, Volunteer Services, Piedmont Columbus Regional, Columbus, GA

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October

Recognizing and Fighting Human Trafficking in a Healthcare Setting

Wednesday, October 2, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

In this 60-minute session we will review the ways in which human trafficking survivors present themselves to healthcare, the ways in which the healthcare system can help identify and treat survivors and the role of all hospital team members in creating safe spaces for trafficking survivors.

  • Understand the definition and the risk factors for human trafficking (A1)
  • Understand the complaints with which human trafficking survivors can present to a healthcare setting (A3)
  • Learn how to identify red flags of trafficking and how to escalate your concerns to the appropriate team members (F55)
 

Speaker:

Julia Geynisman-Tan, Female Pelvic Medicine & Reconstructive Surgery Fellow, Northwestern Medicine, Chicago, IL

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November

Engaging Corporations and Community Groups to Enhance the Patient Experience

Wednesday, November 6, 2019
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

As a pediatric hospital, we experience an overwhelming amount of requests for corporate and community groups to engage with the patients and families.  Through collaborative efforts with the department of philanthropy and psychosocial services, we have developed meaningful group volunteer opportunities to positively impact patient and family experience.  Identifiable tools and measurable outcomes through REDCap and technology programming will be shared.

  • Gain understanding and learn what it takes to make our organizational structure within the philanthropy department and how we have developed a strategic plan with measurable outcomes that ties to our hospital’s overall strategic planning initiative (A6)
  • Develop four creative ideas on how to engage community and corporate partners in both onsite and offsite programming that will also help offset budget (B14)
  • View a formalized process on how these one-time groups apply to volunteer, track volunteer hours, and we as an organization measure the outcome of the group’s impact through REDCap and technology. (E42)

Speakers:

Nicki Johnson, CCLS, Director of Volunteer and Guest Services, Children's Mercy, Kansas City, MO
Kelly Kommers, CCLS, Volunteer Services, Program Manager, Children's Mercy, Kansas City, MO

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