| 
Not a member?

Upcoming Webinars:

How to Write a Winning Concurrent Session Conference Proposal

Tuesday, January 31, 2016
1:00 p.m. ET, Noon CT, 11:00 a.m.  MT, 10:00 a.m. PT

Register now

Best Gift Shop Practices
Wednesday, February 15, 2017
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Register now

AHVRP Webinars & Archives

AHVRP webinars offer you the chance to learn new trends, best practices, and applicable tools from industry experts, fellow DVSs and retail managers in the healthcare volunteer field.  These 75-90 minute webinars are the idealresource for busy professionals looking to expand their knowledge and earn CEU's without leaving their desk!  Be sure to review the long list of available audio call/webinar recording archives below.  

2016-2017 Webinars

January February March April
May June July August
September October November December


January

How to Write a Winning Concurrent Session Conference Proposal

Tuesday, January 31, 2016
1:00 p.m. ET, Noon CT, 11:00 a.m.  MT, 10:00 a.m. PT

Part "idea whisperer," part message strategist, and part presentation coach, Tamsen Webster helps people and organizations like Verizon, State Street Bank, Ericsson, Johnson & Johnson, and Disney find and communicate the power of their ideas. She is the Executive Producer of TEDxCambridge, one of the oldest and largest locally organized “TED talk” events in the world. In former lives, she worked in both agencies and at nonprofits heading up brand, marketing, and fundraising communication strategy, along with a brief but enduring turn as a change management consultant. She was a reluctant marathoner...twice; is a winning ballroom dancer (in her mind); and everything she knows about people, speaking, and change, she learned at Weight Watchers. True story.

Presenting at conferences can be a great way to get attention for you and your organization's work — if you can get on the conference agenda in the first place. With so much competition for so few spots, how can you improve your chances of success? By matching your message to the audience's and organizers' outcomes. In this practical webinar, Tamsen Webster — a veteran conference speaker and event organizer — will  teach you how.
 
Learning Objectives:

  • Three questions to always ask before drafting your proposal
  • Five key concepts to help refine and differentiate your session idea -- and outline your session
  • How to use a simple template to turning those concepts into a compelling session description

Click here to register.


February

Best Gift Shop Practices
Wednesday, February 15, 2017
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

This session will provide the attendees information and tangible skills relative to their gift shops by using the best practices to improve the overall performance. You will learn "How To" design your floor layout, develop customer service guidelines, inventory control for increased profit, effective policies and procedures, ecommerce, and an annual Gift Shop report.

Learning Objectives:

  • This session will provide the attendees information and tangible skills relative to their gift shops by using the best practices to improve the overall performance.
  • You will learn "How To" design your floor layout, develop customer service guidelines, inventory control for increased profit, effective policies and procedures, ecommerce, and an annual Gift Shop report

Speaker:
John Klos, Gift Shop Manager, Saint Francis Health System, Tulsa, Ok

Click here to register


Discounts for Affiliated Chapters

AHVRP is excited to offer its chapters a reduced group rate for AHVRP’s webinars. This pricing gives chapters a chance to offer their members a variety of educational opportunities and earn Continuing Education Units (CEUs) while attending their state/regional meetings.

The main contact ONLY pays the member rate of $39.99.  There is NO charge for each additional individual to participate.  All participants receive CEUs.

Qualifying groups agree to:
*Contact AHVRP two weeks prior to webinar.
*Meet the number of required participants in a group.
*Provide a single payment for all registrations payable to AHVRP.
*Provide a complete Excel formatted list of contact information for all participants to receive CEU credit.

Contact AHVRP at ahvrp@aha.org or 312-422-3939 for additional details.


NOTE:  Recorded webinars are not eligible for CEU credit. 

FREE Archives for Members

Quantifying the Quality of Care Provided by Volunteers in Health Care (Math Can Be Fun!)

Joan M. Miller, MHA, Director of Member Relations, American Hospital Association

Volunteers play an active role in supporting the missions of health care organizations. Yet the story of their impact is not always being told effectively. This webinar, particularly designed for DVSes who are new to data collection or who are just beginning to consider approaches to reporting outcomes, offers sample approaches on how directors of volunteer services can use data and outcomes measurements to portray the results of volunteer efforts on patients, families, and health care organizations. Click here to download.


The 2013 Winners of the AHVRP Extraordinary Program Award

Presenters: Nancy Williams, CAVS, and Sherri Guertin, CAVS

Overview:  Nancy Williams, CAVS, former AHVRP board member and director of volunteer services from Columbus Regional Healthcare System in Columbus, Ga., talks about her hospital's NICU Parent Advisory Council.  Comprised of family members and friends who are passionate about ensuring the best care in the Neonatal Unit, the Parent Advisory Council advocates for NICU patients and families.

Sherri Guertin, CAVS, director of volunteer services at Riverside Medical Center in Kankakee, Ill., presents her "Silhouette" program.  Riverside Medical Center developed a unique program to allow pre-med, nursing, and other health care career college students an in-depth, immersion experience in a specialty in which they have a potential interest in studying further.
Click here to download


Basic Training: First Steps and Critical Building Blocks to Better Assessment

Presenter: Dr. James Pogue

Overview:  Helping decision makers understand the critical importance of their departments is part of the tireless work of DVSes. This webinar will help you act as a translator for your volunteers and the critical work they do in improving the patient and family experience.

Learning Objectives:
1. Increase your ability to connect numbers to outcomes.
2. Differentiate between process and outcome measures.
3. Increase your understanding of how to align your service areas to organizational strategic priorities.

James H. Pogue, PhD, has worked in higher education for nearly 15 years with a focus on organizational improvement, efficiency and leadership.  He has consulted with not-for-profits and higher education institutions.  His earned his BS from Grambling State University and a Ph.D from The University of Arizona.
Click here to download 

 


Benchmarking - The Financial & Management Assessment Tool That's Getting Management's Attention
Many volunteer organizations have enough trouble just getting their message out – via newsletter articles, a media or corporate website mention, a management leadership presentation, or a presentation to community partners. And, most volunteer organizations don’t have benchmarking data available to help support their story and/or areas of need. This program shows attendees how to gather benchmarking data to add impact to their message and/or add weight to their requests for additional support – based on benchmark data from similar organizations, and how to integrate this data into financially-focused and performance-based management reports / presentations. Click here to purchase

 

Human Resource and Federal Law Gems: What DVSes Need to Know About Key Legal Regulatory Issues
Though not as regulated as the paid workforce, volunteer administrators encounter issues faced by directors of human resources.  Learn best practices of both professions and tips on how you can strengthen HR-related policies in your department.  Hear case studies from our panel of experts about how DVSes can handle a variety of situations related to health care volunteer management. Click here to purchase

Creating and Creative Annual Reports without Outsourcing: Demonstrating Your Value
Attendees from the AHVRP 2013 conference raved about "creative ideas" for preparing data that are "easy to put into practice." Learn how to know what to track and determine what new statistics should be tracked a year in advance of publishing an annual report; understand the nuts and bolts of creating an annual report, as well as how to create simple enhancements to elevate the finished product (templates provided); and how to develop a wide distribution list to appropriately tell your story to a variety of audiences. Click here to purchase

Developing a Volunteer Handbook
This session helps identify reasons to create and implement a volunteer handbook, provide outlines of items to include and discuss the difference between a Volunteer Handbook and Orientation Manual.  Participants receive a sample handbook. Kathy Head is a 26-year professional in Volunteer Management; earning her Certified Administrator in Volunteer Services credential in 2010.  Kathy has worked for the American Red Cross recruiting and training volunteers to teach others the life-saving skills of CPR and first aid; with Kaiser Permanente as a Health Educator; with Lifebanc the organ procurement organization for Northeast Ohio; with University Hospitals of Cleveland as
Director of Volunteer Services; and currently with Summa Health System as the Team Leader for Volunteer Services for Summa at Home.  She has presented at local, state and national conferences on health-related and volunteer management topics. Click here to purchase