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Upcoming Webinars:

Techniques to Improve HPC Volunteer Programs

Wednesday, May 16, 2018
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Register now

Why & How to Recruit Millennials & Gen Z?

Wednesday, May 23, 2018
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Register now

AHVRP Webinars & Archives

AHVRP webinars offer you the chance to learn new trends, best practices, and applicable tools from industry experts, fellow DVSs and retail managers in the healthcare volunteer field.  These 60 minute webinars are the ideal resource for busy professionals looking to expand their knowledge and earn CEU's without leaving their desk!

To help you better prepare for the CAVS exam and your CAVS renewal, competencies within the CAVS Body of Knowledge will be identified for each webinar.

Plan for Strategic Healthcare Volunteer Engagement Advocate for Healthcare Volunteer Involvement
Attract and Onboard a Healthcare Volunteer Workforce Prepare Healthcare Volunteers for their Roles
Document Healthcare Volunteer Involvement Manage Healthcare Volunteer Performance and Impact
Acknowledge, Celebrate and Sustain Healthcare Volunteer Involvement    

2018 Webinars

January February March April
May June July August
September October November December


May

Techniques to Improve HPC Volunteer Programs

Wednesday, May 16, 2018
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Techniques to Improve your Hospice and Palliative Care Volunteer Program or any Volunteer Program. Learn about creative ways to grow your volunteer program and to improve your ability to manage your volunteer program by building relationships and creating a solid staff. Find out about caring for and honoring our Veterans, especially at end of life and how the volunteer department can make a difference for them.

Learning Objectives:

  • Attendees will under the importance of Professional Proficiency
  • Attendees will identify best practices to support a HPC volunteer program or any volunteer program
  • Attendees will understand how to create solid Staff & Volunteer Relationships
  • Attendees will gain an understanding of Military Culture, its impact on the final battle – End of Life.

Speaker:
Barbra Swann, CAVS, Program Analyst, Department of Veterans Affairs, Capitol Health Care Network, Randallstown, MD

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Why & How to Recruit Millennials & Gen Z?

Wednesday, May 23, 2018
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Millennials have surpassed Baby Boomers as the nation’s largest living generation, according to the U.S. Census Bureau. Millennials, whom we define as those ages 18-34 in 2016, now number 75.4 million, surpassing the 74.9 million Baby Boomers (ages 51-69). The purpose of this presentation is to openly discuss the importance of succession planning, how to effectively recruit a younger generation of volunteers...the average age of our volunteer population is 39! (YES! It can be done) and how to retain a generation that 60% of its 22-32 year old's have said to have changed jobs between one and four times in the last five years, according to State Street Global Advisors. It is all about WIIFM! This presentation is best for metro and urban market hospitals.

Learning Objectives:

  • Why the future of our volunteer programs rests in the hands of 18-34 year olds
  • How to effectively recruit the Millennial & Generation Z's
  • The importance of retaining Millennials and Gen. Z's to your volunteer programs and institutions.

Speakers:
Ashley N. Clos, Director of Volunteers, Community and Government Relations, The Christ Hospital Health Network, Cincinnati, OH
Madison Kramer, Senior Volunteer Coordinator, The Christ Hospital Health Network, Cincinnati, OH

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June

Auxiliary Fundraising 101

Wednesday, June 13, 2018
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

This session will include detailed information on how to host successful fundraisers by utilizing your talented volunteers already on your team. Everyone wants to be part of something successful. Learn how to bring your volunteers to the table and allow them to be part of the planning process in creating great new fundraisers. You will learn about numerous ‘tried and true’ fundraising ideas that have proven successful. Discover new creative, fun, seasonal and calendar-specific gift shop promotions your customers will enjoy.

Learning Objectives:

  • How to plan a successful fundraiser
  • How to engage volunteers to support the fundraising process
  • How to involve the community in your fundraising efforts.

Speaker:
Mary Plathe, Volunteer Services Manager, Orange City Area Health System, Orange City, IA

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July

Compassionate Care with Tails: Creating or Reviving an Animal Program

Wednesday, July 25, 2018
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

This proven five-step action plan explains the process of creating, reviving, or upgrading your hospital animal program.  Learn tactics for efficient administration of an effective, safe, no-cost Animal Assisted Activity program and the path to time savings and problem avoidance, while delivering more compassionate care.  
Understand differences between how hospital volunteers and therapy dogs deliver compassionate care, as well as the medical and emotional benefits of compassionate care delivered by therapy dogs – the case for support of your animal program.

Learning Objectives:

  • Understand how compassionate care through therapy animals can improve quality of life in a hospital for patients, visitors and staff safely and at no cost
  • Learn the five steps that lead to an effective Animal Assisted Activity Program
  • Discover how to maximize efficiency and minimize hassle while implementing a safe, compassionate hospital Animal Assisted Activity Program.

Speakers:
Karen Langley, Director of Volunteer Services, Doylestown Hospital, Doylestown, PA
Joyce Rivas, Animal Assisted Activity Chair, Doylestown Hospital, Doylestown, PA

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August

Thrift Shop: Turning to Population Health

Wednesday, August 15, 2018
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

This purpose of this session is to provide an opportunity for those who manage a hospital thrift shop to highlight some of the positive impacts the thrift shop can provide to both the health system and to the community as a whole. In the past five years, we have shifted the mindset of our thrift shop from “a thrift shop to support hospice” to a means to support the underserved in our entire community. Our customers received information on health services that are available in our community. We will also lead an interactive session for the participants to share what areas of opportunities they have within their own health system to provide support – informational and financial. We will encourage all the participants to create at least three opportunities they can promote for their thrift shop to “serve the community".

Learning Objectives:

  • Discuss community needs that have been identified and supported by the Thrift Shop
  • Review types of events that have been promoted to support the identified needs
  • Discuss among attendees opportunities to support the community while promoting the services of their health network.

Speaker:
Beth Daddario,CAVS, Director Volunteers, Retail & Guest Services, Inspira Health Network, Vineland, NJ

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October

Discharge with Dignity: How the Thrift Shop can Make a Difference

Wednesday, October 24, 2018
2:00 p.m. ET, 1:00 p.m. CT, Noon MT, 11:00 a.m. PT

Will discuss concept and launch of "Discharge with Dignity" program for unfunded/indigent discharging patients. Share concept and process of working with Case Management and Care Transitions team to provide DME and other necessities to patient population vulnerable to readmission. Example of community awareness projects including fundraising fashion show, homeless outreach project, battery and light bulb recycle projects and acting as "Cool Zone" during warmer weather periods.

Learning Objectives:

  • Partner with Nursing Units and Case Management to "Discharge with Dignity"
  • Assist Care Transition Team with items for vulnerable patient population
  • Increase hospital positive perception in the community.

Speakers:
Linda Van Fulpen, CAVS, Manager of Volunteer Services,Sharp Grossmont Hospital, La Mesa, CA
Kay Andalis, CAVS, Junior Volunteer Coordinator, Sharp Grossmont Hospital, La Mesa, CA

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