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Upcoming Webinars:

Transforming Futures of Adults and Students
through Hospital Skill Based Programming

Wednesday, July 13, 2016
1:00 p.m. CT, 2:00 p.m. ET

Register now

Encore! Encore! Transforming Volunteer
Orientation from Traditional to Buzzworthy

Wednesday, July 27, 2016
1:00 p.m. CT, 2:00 p.m. ET

Register now

Transforming for the Future: Managing the
Healthcare Evolution with Volunteers

Wednesday, August 3, 2016
1:00 p.m. CT, 2:00 p.m. ET

Register now

AHVRP Webinars & Archives
AHVRP webinars offer you the chance to learn new trends, best practices, and applicable tools from industry experts, fellow DVSs and retail managers in the healthcare volunteer field.  These 75-90 minute webinars are the ideal resource for busy professionals looking to expand their knowledge and earn CEU's without leaving their desk!  Be sure to review the long list of available audio call/webinar recording archives below.  Each live webinar is available for purchase as an archive.

 2016 Webinars

January February March April
May June July August
September October November December


June

Creating Effective Community Partnerships to Build a Culture of Health

 

Tuesday, June 28, 2016
10:00 a.m. CT, 11:00 a.m. ET

Hospitals and communities are increasingly recognizing the importance of effective partnerships when building healthier communities and promoting a Culture of Health. This webinar, a preview of an upcoming HPOE guide, will feature key findings from interviews conducted with hospital and community leaders as part of a grant from the Robert Wood Johnson Foundation. Find out about best practices in identifying community needs and partners, sustainable partnership structures, partnership assessment and recommendations for overcoming obstacles and challenges.

Speakers:

  •     Amy Slonim, Senior Program Officer, Robert Wood Johnson Foundation
  •     Michelle J. Lyn, Assistant Professor and Chief, Division of Community Health, Duke Health
  •     Gayle B. Harris, Public Health Director and General Manager for Community Well-being, Durham County Department of Public Health
  •     Leann Tobin, Director of Marketing and Public Relations, Montrose Memorial Hospital
  •     Jessica Beller, EdD Director of Instructional Services for Montrose County School District
  •     Heather Jorna, Vice President for Health Care Innovation, Health Research & Educational Trust

This webinar is free of charge to AHVRP members, but advanced registration is required.


July

Transforming Futures of Adults and Students through Hospital Skill Based Programming

Wednesday, July 13, 2016
1:00 p.m. CT, 2:00 p.m. ET

In this session, you will learn about a passion-driven volunteer program that provides real-life work experience to help youth and adults with significant disabilities make successful transitions from school to adult life.

Learning Objectives:

  • Learn the opportunity hospitals have for providing interactive work based skills for socially, intellectually and physically challenged youth and adults.
  • Learn how to highlight stakeholder benefits, cost savings, community connections, outreach and create public relations opportunities.
  • Learn the positive outcomes that have resulted from vocational programming as well as how the hospital has played a significant part in the growth and development for individuals and groups

Speaker:
Lauren Lele, CAVS, Director, Community Benefits and Volunteer Services, Newton-Wellesley Hospital, Newton Lower Falls, Massachusetts

This webinar is free of charge to AHVRP members, but advanced registration is required.

Completion of this webinar is worth 1.0 Contact Hours / .10 Continuing Education Units.


AHA Hospital Awards for Volunteer Excellence (HAVE)

Wednesday, July 20, 2016
1:00 p.m. CT, 2:00 p.m. ET

Learning Objectives:

  • Present information on how to submit a nomination to the 2017 AHA Hospital Awards for Volunteer Excellence (HAVE)
  • Present summaries of 2016 HAVE winners:
    • Doula volunteer program
    • Storycatchers, a program that captures and shares patients’ life stories
    • Vettes to Vets, a successful fundraising collaboration between a veterans hospital and Corvette owners

Speakers:

  • Representatives from:
    • Sutter Davis Hospital, Davis, CA
    • Longmont United Hospital, Longmont, CO
    • Bedford Veterans Affairs Hospital, Bedford, MA

Joan M. Ryzner, MHA, Director of Member Relations, American Hospital Association

This webinar is free of charge to AHVRP members, but advanced registration is required.

Completion of this webinar is worth 1.0 Contact Hours / .10 Continuing Education Units.


Encore! Encore! Transforming Volunteer Orientation from Traditional to Buzzworthy

Wednesday, July 27, 2016
1:00 p.m. CT, 2:00 p.m. ET

In this session, Rob will provide strategies to ensure that the volunteer orientation experience is both indelible and enjoyable. Some of those strategies include styles of learning such as haptic and interactive as well as utilization of free items to create an economical, sprightly presentation.

Learning Objectives:

  • Adapt required learning material into more entertaining, more satisfying, and better retained lessons.
  • Identify the seven perceptual styles of learning, and incorporate them into a more dynamic orientation.
  • Utilize free programs and items on hand to create an inexpensive yet lively presentation

Speaker:
Rob Toonkel, Manager, Volunteer Services, Arnot Ogden Medical Center, Elmira, New York

This webinar is free of charge to AHVRP members, but advanced registration is required.

Completion of this webinar is worth 1.0 Contact Hours / .10 Continuing Education Units.


August

Transforming for the Future: Managing the Healthcare Evolution with Volunteers

Wednesday, August 3, 2016
1:00 p.m. CT, 2:00 p.m. ET

The future of healthcare rests on the shoulders of volunteers. This session will teach the importance of creating a vision, building a strategy, and embracing change in order to have an efficient operational system and valuable patient experience.

Learning Objectives:

  • Re-brand your Volunteer Services Department as the focal point of your organization.
  • Master the value of looking upstream so you can anticipate healthcare trends and better fit the mold of your leadership team.
  • Learn how to integrate the power of encouragement and the human connection as value added into the patient experience

Speaker:
Avi E. Zaraya, Managing Director, Support Services, Program Director, Experience KP, Woodland Hills, California

This webinar is free of charge to AHVRP members, but advanced registration is required.

Completion of this webinar is worth 1.0 Contact Hours / .10 Continuing Education Units.


Speak Up: Being a Strong Advocate for Your Hospital

Wednesday, August 10, 2016
1:00 p.m. CT, 2:00 p.m. ET

This session provides a brief overview of the current health care environment, gives insight into how legislation impacts the health care system, and educates on how you and your volunteers can be better advocates on behalf of hospitals, patients and communities. 

Learning Objectives:

  • Provide a brief overview of current health care environment
  • Learn how legislation/public policy impact your hospital and the health care system
  • Learn why advocacy engagement helps your hospital
  • Learn how you and your volunteers can be effective advocates

Speaker:

Jennifer J. Boese, VP, Federal Affairs & Advocacy, Wisconsin Hospital Association, Madison, Wisconsin

This webinar is free of charge to AHVRP members, but advanced registration is required.

Completion of this webinar is worth 1.0 Contact Hours / .10 Continuing Education Units.


Copyright & Copywrong

Wednesday, August 24, 2016
1:00 p.m. CT, 2:00 p.m. ET

Introduction to copyright, understanding its relevance and providing examples of its “real life” application.

Speaker:
David Wold, Intellectual Property Counsel, American Hospital Association, Chicago, Illinois

This webinar is free of charge to AHVRP members, but advanced registration is required.

Completion of this webinar is worth 1.0 Contact Hours / .10 Continuing Education Units.


The Annual Report

Wednesday, August 31, 2016
1:00 p.m. CT, 2:00 p.m. ET

Learning Objectives:

  • Learn to create an annual report for your volunteer program using easy methods to gather information and produce impressive pie charts, stats, stories, reports and photos.
  • Learn how to highlight the accomplishments of different volunteer groups showcasing the impact of all volunteers on the hospital
  • Learn how to distribute this report to volunteers, staff, Administration, and outreach to media.

Speaker:
Marcia Long, CAVS, CVA, Director – Volunteer Services
EvergreenHealth, Kirkland, Washington

This webinar is free of charge to AHVRP members, but advanced registration is required.

Completion of this webinar is worth 1.0 Contact Hours / .10 Continuing Education Units.


Discounts for Affiliated Chapters

AHVRP is excited to offer its chapters a reduced group rate for AHVRP’s webinars. This pricing gives chapters a chance to offer their members a variety of educational opportunities and earn Continuing Education Units (CEUs) while attending their state/regional meetings.

The main contact ONLY pays the member rate of $39.99.  There is NO charge for each additional individual to participate.  All participants receive CEUs.

Qualifying groups agree to:
*Contact AHVRP two weeks prior to webinar.
*Meet the number of required participants in a group.
*Provide a single payment for all registrations payable to AHVRP.
*Provide a complete Excel formatted list of contact information for all participants to receive CEU credit.

Contact AHVRP at ahvrp@aha.org or 312-422-3939 for additional details.


FREE Archives for Members

Quantifying the Quality of Care Provided by Volunteers in Health Care (Math Can Be Fun!)
Education Credits: 1.5 Contact Hours = .15 CEUs
Joan M. Miller, MHA, Director of Member Relations, American Hospital Association

Volunteers play an active role in supporting the missions of health care organizations. Yet the story of their impact is not always being told effectively. This webinar, particularly designed for DVSes who are new to data collection or who are just beginning to consider approaches to reporting outcomes, offers sample approaches on how directors of volunteer services can use data and outcomes measurements to portray the results of volunteer efforts on patients, families, and health care organizations. Click here to download.


The 2013 Winners of the AHVRP Extraordinary Program Award
Education Credits: 1.5 Contact Hours = .15 CEUs
Presenters: Nancy Williams, CAVS, and Sherri Guertin, CAVS

Overview:  Nancy Williams, CAVS, former AHVRP board member and director of volunteer services from Columbus Regional Healthcare System in Columbus, Ga., talks about her hospital's NICU Parent Advisory Council.  Comprised of family members and friends who are passionate about ensuring the best care in the Neonatal Unit, the Parent Advisory Council advocates for NICU patients and families.

Sherri Guertin, CAVS, director of volunteer services at Riverside Medical Center in Kankakee, Ill., presents her "Silhouette" program.  Riverside Medical Center developed a unique program to allow pre-med, nursing, and other health care career college students an in-depth, immersion experience in a specialty in which they have a potential interest in studying further.
Click here to download


Basic Training: First Steps and Critical Building Blocks to Better Assessment
Education Credits: 1.5 Contact Hours = .15 CEUs
Presenter: Dr. James Pogue
Overview:  Helping decision makers understand the critical importance of their departments is part of the tireless work of DVSes. This webinar will help you act as a translator for your volunteers and the critical work they do in improving the patient and family experience.

Learning Objectives:
1. Increase your ability to connect numbers to outcomes.
2. Differentiate between process and outcome measures.
3. Increase your understanding of how to align your service areas to organizational strategic priorities.

James H. Pogue, PhD, has worked in higher education for nearly 15 years with a focus on organizational improvement, efficiency and leadership.  He has consulted with not-for-profits and higher education institutions.  His earned his BS from Grambling State University and a Ph.D from The University of Arizona.
Click here to download 

Remember to email ahvrp@aha.org to request CEU credit.

Benchmarking - The Financial & Management Assessment Tool That's Getting Management's Attention
Many volunteer organizations have enough trouble just getting their message out – via newsletter articles, a media or corporate website mention, a management leadership presentation, or a presentation to community partners. And, most volunteer organizations don’t have benchmarking data available to help support their story and/or areas of need. This program shows attendees how to gather benchmarking data to add impact to their message and/or add weight to their requests for additional support – based on benchmark data from similar organizations, and how to integrate this data into financially-focused and performance-based management reports / presentations. Click here to purchase

Human Resource and Federal Law Gems: What DVSes Need to Know About Key Legal Regulatory Issues
Though not as regulated as the paid workforce, volunteer administrators encounter issues faced by directors of human resources.  Learn best practices of both professions and tips on how you can strengthen HR-related policies in your department.  Hear case studies from our panel of experts about how DVSes can handle a variety of situations related to health care volunteer management. Click here to purchase

Creating and Creative Annual Reports without Outsourcing: Demonstrating Your Value
Attendees from the AHVRP 2013 conference raved about "creative ideas" for preparing data that are "easy to put into practice." Learn how to know what to track and determine what new statistics should be tracked a year in advance of publishing an annual report; understand the nuts and bolts of creating an annual report, as well as how to create simple enhancements to elevate the finished product (templates provided); and how to develop a wide distribution list to appropriately tell your story to a variety of audiences. Click here to purchase

Developing a Volunteer Handbook
This session helps identify reasons to create and implement a volunteer handbook, provide outlines of items to include and discuss the difference between a Volunteer Handbook and Orientation Manual.  Participants receive a sample handbook. Kathy Head is a 26-year professional in Volunteer Management; earning her Certified Administrator in Volunteer Services credential in 2010.  Kathy has worked for the American Red Cross recruiting and training volunteers to teach others the life-saving skills of CPR and first aid; with Kaiser Permanente as a Health Educator; with Lifebanc the organ procurement organization for Northeast Ohio; with University Hospitals of Cleveland as
Director of Volunteer Services; and currently with Summa Health System as the Team Leader for Volunteer Services for Summa at Home.  She has presented at local, state and national conferences on health-related and volunteer management topics. Click here to purchase