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Upcoming Webinars:

When Volunteer Services Meet the Auxiliary

Wednesday, May 11, 2016
1:00 p.m. CT, 2:00 p.m. ET

Register now

Volunteer Management 101
Wednesday, May 18, 2016
1:00 p.m. CT, 2:00 p.m. ET

Register now

Volunteer Management 102
Wednesday, May 18, 2016
1:00 p.m. CT, 2:00 p.m. ET

Register now

Transforming Futures of Adults and Students
through Hospital Skill Based Programming

Wednesday, July 13, 2016
1:00 p.m. CT, 2:00 p.m. ET

Register now

AHVRP Webinars & Archives
AHVRP webinars offer you the chance to learn new trends, best practices, and applicable tools from industry experts, fellow DVSs and retail managers in the healthcare volunteer field.  These 75-90 minute webinars are the ideal resource for busy professionals looking to expand their knowledge and earn CEU's without leaving their desk!  Be sure to review the long list of available audio call/webinar recording archives below.  Each live webinar is available for purchase as an archive.

 2016 Webinars

January February March April
May June July August
September October November December


May

When Volunteer Services Meet the Auxiliary

Wednesday, May 11, 2016
1:00 p.m. CT, 2:00 p.m. ET

Does the Auxiliary or Volunteer Services need to work better together? Learn how to identify the challenges and create an improvement plan!

Learning Objectives:

  • Objectively evaluate current conditions of volunteer service and auxiliary
  • Recognize/identify the challenges that are prohibiting growth or development of Auxiliary or Volunteer Department
  • Develop improvement plan for building/repairing current conditions

Speaker:
Karla Bachl, BSBM, CAVS, Director of Volunteer Services, Lehigh Valley Health Network, Allentown, Pennsylvania

This webinar is free of charge to AHVRP members, but advanced registration is required.


Volunteer Management 101

Wednesday, May 18, 2016
1:00 p.m. CT, 2:00 p.m. ET

In this session, participants will learn the importance of assessing and identifying volunteer program needs, determine best practices for recruiting volunteers, develop strategies to keep volunteers, see the significance of creating new volunteer positions, and seek staff support and ownership to ensure volunteers are actively engaged in their roles.

Learning Objectives:

  • Assess existing programs
  • Develop recruiting & retention strategies
  • Develop new positions
  • Develop strategies for engaging staff to effectively work with volunteers

Speaker:
Eileen McConville, CAVS, Director, Volunteer & Auxiliary Services, New Hanover Regional Medical Center, Wilmington, North Carolina

This webinar is free of charge to AHVRP members, but advanced registration is required.


June

Volunteer Management 102

Wednesday, June 1, 2016
1:00 p.m. CT, 2:00 p.m. ET

Learning Objectives:

  • Understand parameters for innovative positions
  • Create new positions that serve the changing needs of your hospital and today’s volunteer
  • Learn ways to measure value of a program
  • Identify steps that will bring Volunteer Services to the planning table

Speaker:
Eileen McConville, CAVS, Director, Volunteer & Auxiliary Services, New Hanover Regional Medical Center, Wilmington, North Carolina

This webinar is free of charge to AHVRP members, but advanced registration is required.


July

Transforming Futures of Adults and Students through Hospital Skill Based Programming

Wednesday, July 13, 2016
1:00 p.m. CT, 2:00 p.m. ET

In this session, you will learn about a passion-driven volunteer program that provides real-life work experience to help youth and adults with significant disabilities make successful transitions from school to adult life.

Learning Objectives:

  • Learn the opportunity hospitals have for providing interactive work based skills for socially, intellectually and physically challenged youth and adults.
  • Learn how to highlight stakeholder benefits, cost savings, community connections, outreach and create public relations opportunities.
  • Learn the positive outcomes that have resulted from vocational programming as well as how the hospital has played a significant part in the growth and development for individuals and groups

Speaker:
Lauren Lele, CAVS, Director, Community Benefits and Volunteer Services, Newton-Wellesley Hospital, Newton Lower Falls, Massachusetts

This webinar is free of charge to AHVRP members, but advanced registration is required.


Encore! Encore! Transforming Volunteer Orientation from Traditional to Buzzworthy

Wednesday, July 27, 2016
1:00 p.m. CT, 2:00 p.m. ET

In this session, Rob will provide strategies to ensure that the volunteer orientation experience is both indelible and enjoyable. Some of those strategies include styles of learning such as haptic and interactive as well as utilization of free items to create an economical, sprightly presentation.

Learning Objectives:

  • Adapt required learning material into more entertaining, more satisfying, and better retained lessons.
  • Identify the seven perceptual styles of learning, and incorporate them into a more dynamic orientation.
  • Utilize free programs and items on hand to create an inexpensive yet lively presentation

Speaker:
Rob Toonkel, Manager, Volunteer Services, Arnot Ogden Medical Center, Elmira, New York

This webinar is free of charge to AHVRP members, but advanced registration is required.


August

Transforming for the Future: Managing the Healthcare Evolution with Volunteers

Wednesday, August 3, 2016
1:00 p.m. CT, 2:00 p.m. ET

The future of healthcare rests on the shoulders of volunteers. This session will teach the importance of creating a vision, building a strategy, and embracing change in order to have an efficient operational system and valuable patient experience.

Learning Objectives:

  • Re-brand your Volunteer Services Department as the focal point of your organization.
  • Master the value of looking upstream so you can anticipate healthcare trends and better fit the mold of your leadership team.
  • Learn how to integrate the power of encouragement and the human connection as value added into the patient experience

Speaker:
Avi E. Zaraya, Managing Director, Support Services, Program Director, Experience KP, Woodland Hills, California

This webinar is free of charge to AHVRP members, but advanced registration is required.


Speak Up: Being a Strong Advocate for Your Hospital

Wednesday, August 10, 2016
1:00 p.m. CT, 2:00 p.m. ET

This session provides a brief overview of the current health care environment, gives insight into how legislation impacts the health care system, and educates on how you and your volunteers can be better advocates on behalf of hospitals, patients and communities. 

Learning Objectives:

  • Provide a brief overview of current health care environment
  • Learn how legislation/public policy impact your hospital and the health care system
  • Learn why advocacy engagement helps your hospital
  • Learn how you and your volunteers can be effective advocates

Speaker:

Jennifer J. Boese, VP, Federal Affairs & Advocacy, Wisconsin Hospital Association, Madison, Wisconsin

This webinar is free of charge to AHVRP members, but advanced registration is required.


Copyright & Copywrong

Wednesday, August 24, 2016
1:00 p.m. CT, 2:00 p.m. ET

Introduction to copyright, understanding its relevance and providing examples of its “real life” application.

Speaker:
David Wold, Intellectual Property Counsel, American Hospital Association, Chicago, Illinois

This webinar is free of charge to AHVRP members, but advanced registration is required.


Discounts for Affiliated Chapters

AHVRP is excited to offer its chapters a reduced group rate for AHVRP’s webinars. This pricing gives chapters a chance to offer their members a variety of educational opportunities and earn Continuing Education Units (CEUs) while attending their state/regional meetings.

The main contact ONLY pays the member rate of $39.99.  There is NO charge for each additional individual to participate.  All participants receive CEUs.

Qualifying groups agree to:
*Contact AHVRP two weeks prior to webinar.
*Meet the number of required participants in a group.
*Provide a single payment for all registrations payable to AHVRP.
*Provide a complete Excel formatted list of contact information for all participants to receive CEU credit.

Contact AHVRP at ahvrp@aha.org or 312-422-3939 for additional details.


FREE Archives for Members

Quantifying the Quality of Care Provided by Volunteers in Health Care (Math Can Be Fun!)
Education Credits: 1.5 Contact Hours = .15 CEUs
Joan M. Miller, MHA, Director of Member Relations, American Hospital Association

Volunteers play an active role in supporting the missions of health care organizations. Yet the story of their impact is not always being told effectively. This webinar, particularly designed for DVSes who are new to data collection or who are just beginning to consider approaches to reporting outcomes, offers sample approaches on how directors of volunteer services can use data and outcomes measurements to portray the results of volunteer efforts on patients, families, and health care organizations. Click here to download.


The 2013 Winners of the AHVRP Extraordinary Program Award
Education Credits: 1.5 Contact Hours = .15 CEUs
Presenters: Nancy Williams, CAVS, and Sherri Guertin, CAVS

Overview:  Nancy Williams, CAVS, former AHVRP board member and director of volunteer services from Columbus Regional Healthcare System in Columbus, Ga., talks about her hospital's NICU Parent Advisory Council.  Comprised of family members and friends who are passionate about ensuring the best care in the Neonatal Unit, the Parent Advisory Council advocates for NICU patients and families.

Sherri Guertin, CAVS, director of volunteer services at Riverside Medical Center in Kankakee, Ill., presents her "Silhouette" program.  Riverside Medical Center developed a unique program to allow pre-med, nursing, and other health care career college students an in-depth, immersion experience in a specialty in which they have a potential interest in studying further.
Click here to download


Basic Training: First Steps and Critical Building Blocks to Better Assessment
Education Credits: 1.5 Contact Hours = .15 CEUs
Presenter: Dr. James Pogue
Overview:  Helping decision makers understand the critical importance of their departments is part of the tireless work of DVSes. This webinar will help you act as a translator for your volunteers and the critical work they do in improving the patient and family experience.

Learning Objectives:
1. Increase your ability to connect numbers to outcomes.
2. Differentiate between process and outcome measures.
3. Increase your understanding of how to align your service areas to organizational strategic priorities.

James H. Pogue, PhD, has worked in higher education for nearly 15 years with a focus on organizational improvement, efficiency and leadership.  He has consulted with not-for-profits and higher education institutions.  His earned his BS from Grambling State University and a Ph.D from The University of Arizona.
Click here to download 

Remember to email ahvrp@aha.org to request CEU credit.

Benchmarking - The Financial & Management Assessment Tool That's Getting Management's Attention
Many volunteer organizations have enough trouble just getting their message out – via newsletter articles, a media or corporate website mention, a management leadership presentation, or a presentation to community partners. And, most volunteer organizations don’t have benchmarking data available to help support their story and/or areas of need. This program shows attendees how to gather benchmarking data to add impact to their message and/or add weight to their requests for additional support – based on benchmark data from similar organizations, and how to integrate this data into financially-focused and performance-based management reports / presentations. Click here to purchase

Human Resource and Federal Law Gems: What DVSes Need to Know About Key Legal Regulatory Issues
Though not as regulated as the paid workforce, volunteer administrators encounter issues faced by directors of human resources.  Learn best practices of both professions and tips on how you can strengthen HR-related policies in your department.  Hear case studies from our panel of experts about how DVSes can handle a variety of situations related to health care volunteer management. Click here to purchase

Creating and Creative Annual Reports without Outsourcing: Demonstrating Your Value
Attendees from the AHVRP 2013 conference raved about "creative ideas" for preparing data that are "easy to put into practice." Learn how to know what to track and determine what new statistics should be tracked a year in advance of publishing an annual report; understand the nuts and bolts of creating an annual report, as well as how to create simple enhancements to elevate the finished product (templates provided); and how to develop a wide distribution list to appropriately tell your story to a variety of audiences. Click here to purchase

Developing a Volunteer Handbook
This session helps identify reasons to create and implement a volunteer handbook, provide outlines of items to include and discuss the difference between a Volunteer Handbook and Orientation Manual.  Participants receive a sample handbook. Kathy Head is a 26-year professional in Volunteer Management; earning her Certified Administrator in Volunteer Services credential in 2010.  Kathy has worked for the American Red Cross recruiting and training volunteers to teach others the life-saving skills of CPR and first aid; with Kaiser Permanente as a Health Educator; with Lifebanc the organ procurement organization for Northeast Ohio; with University Hospitals of Cleveland as
Director of Volunteer Services; and currently with Summa Health System as the Team Leader for Volunteer Services for Summa at Home.  She has presented at local, state and national conferences on health-related and volunteer management topics. Click here to purchase