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AHVRP Traditional Excellence Program Award

2018 AHVRP Traditional Excellence Program Award recipient

Mary Brown, CAVS

Manager, Volunteer and Guest Services, The Boutique at Backus  
Backus Hospital
Norwich, Connecticut

Our hospital strives “To improve the health and healing of the people and comminutes we serve” and to be the “Most trusted for personalized coordinated care.” The Junior Volunteer Bridge Program through careful coordinator works toward fulfilling our future staffing needs by assisting in the exploration of medical specialties on the horizon and by exposing high school student to current careers and trends. It is such a pleasure to see every day former junior volunteers in our hospital as nurses, physical therapies, social workers, physician assistants and at a nearby hospital a physician.

The energy our high school student volunteers bring to the hospital is positive and contagious! We do not have specific questions on our Press Ganey report for the program we have received many glowing comments from our patients and staff. Staff truly enjoying talking about their professions.

The positive energy is throughout the hospital. The multi-generations interactions with patient, staff and senior volunteers starts at the front door and continues through the patient stay with wheelchair transport, meal trays, delivering cards and flowers, patients visits to discharge. Our staff look forward to each summer and our elderly patients love to compare their high school experiences.

The Junior Volunteer Bridge Program has been very fortunate to have our philosophy of volunteerism, coaching, mentorship, and job shadows supported through four (4) hospital administrations, executive staff and management teams. There is a cost to a job shadow. Staff work slower to explain and demonstrate. Over the past ten years 618 junior volunteers have actively participated, 1,200 job shadows and have given 63,833 service hours. 

AHVRP is formally recognizing traditional volunteer programs (i.e. pet therapy, patient rounding, meals on wheels, etc.) that have been taken from good to great with the help of creative and innovative changes that invigorate an existing program.

The Traditional Excellence Program Award recognizes a seasoned, traditional volunteer program that has undergone a modification or was given a new twist by a DVS, manager or coordinator, that resulted in achieving exemplary results, and has demonstrated substantial benefit to the recipients, to the health care organization, and to the volunteer(s) providing the service.

To qualify for the Traditional Excellence Award, programs will have been in operation for at least five years, will exemplify one or more of the areas below and should be referenced in the submission narrative.
Promoting a Caring Environment -- A program designed to reduce the anxiety of patients and family members, to enhance the social and/or cultural environment of the health care organization, to improve the understanding of the organization and its service, or to heighten the sensitivity of staff to the dignity of patients and their families. 

  • Change Management - A program designed to reflect sociological changes in the health care organization including changes in patient populations, changes in types of services offered, or new volunteer services to enhance patient services.
  • Health & Wellness - A program designed to educate and encourage patients and others to exercise increased responsibility for personal wellness.
  • Volunteerism – A program designed to promote the philosophy of volunteering and/or raise the morale of volunteers.
  • Recruitment/Recognition - A program designed to encourage individuals to become volunteers or to recognize outstanding volunteer activities.
  • Fundraising – A program designed to raise monies to enhance patient care or increase visitor or staff amenities in the facility.
  • Special - Exemplary volunteer program/service that does not fall within the other six categories.

This award is open to all AHVRP members and the health care organizations they represent. If selected, AHVRP will honor the Traditional Excellence Program Award recipient at the 50th Annual AHVRP Conference & Exposition Recognition Breakfast, Sunday, September 30, 2018, Hyatt Regency O'Hare, Rosemont, Illinois. The recipient will receive one 2018 AHVRP conference registration(non-transferable), an award and notification to senior leadership of the recipient's organization.

All entries must be submitted by Wednesday, April 25, 2018, 11:59 p.m. CT.

Click here to submit your nomination. Nominations have closed for 2018.

Click here to view a sample nomination form.

Click here for the 2018 Awards timeline.

View past winners here.


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