Upcoming Events

July 30, 2014
AHA/HPOE webinar
The Current State of Patient and Family Engagement Strategies in American Hospitals
2:00 p.m. ET, 1:00 p.m. CT, 11:00 a.m. PT (75 minute webinar)
Moderator: Maulik Joshi, DrPH, President, Health Research & Educational Trust

September 9, 2014
AHVRP webinar
Patient & Family Ambassador Programs: High Touch, High Impact Volunteer Assignments
2:00 p.m. ET, 1:00 p.m. CT, 11:00 a.m. PT (90 minutes)
Presenters: Angela Berns & Kathy Berube

Visit our webinar page to register!

Save the date!
AHVRP 2014 Conference
August 19-22, 2014
Hyatt Regency Crystal City
Washington, DC, metro area
Guest room rate is $159
Learn More

AHVRP 2015 Conference
September 19-22, 2015
Marriott World Center
Orlando, FL







Principles of Volunteer Resource Management
The Principles Course consists of six modules offered in-person, in 1 ½ hour segments at State/Regional Conferences.  Recordings of the 2013 Principles Course webinars are available for sale in archive form. 

For the experienced volunteer administrator, The Principles Course reviews the fundamental building blocks of a dynamic program, re-tooled to better meet the changing needs of today’s healthcare facilities. For the new manager, it is an opportunity to learn, relearn, discuss and experience the rationale behind volunteer program design. Principles is also a training and development tool for AHVRP members who are planning to pursue their CAVS certification.  The mix of both experienced and new administrators in the field offers a unique forum for examining what we do and how we do it. The Principles Course provides insight and direction into how volunteer services can impact organization goals and support changes and challenges in the healthcare industry.  If you are interested in learning more about the Principles course, please contact Meghan Strubel at mstrubel@aha.org, (312) 422-3936.

Click on modules to purchase individual modules($99 each):

Module 1: Volunteer Services Role in the Healthcare Industry
  Module 2: Legal Awareness for the Volunteer Administrator

Module 3: Ongoing Preparedness for The Joint Commission
  Module 4: Program Organization & Administration
  Module 5: Program Operations & Managing Risk
  Module 6: Process Improvement, Technology & Professional Development
THREE MODULES  for $199 (33% Savings)
(60% Savings) 

Download the order form to pay by check or request an invoice.

Principles FAQ's

Q. What is covered in each of the modules?
A: The modules are as follows:
Module 1: Volunteer Services Role in the Healthcare Industry
Module 2: Legal Awareness for the Volunteer Administrator
Module 3: Ongoing Preparedness for Joint Commission
Module 4: Program Organization & Administration
Module 5: Program Operations and Managing Risks
Module 6: Process Improvement, Technology and Professional Development

Q. Who are the Principles Trainers?
A: The trainers are:
Tammy A. Behnke, CAVS Manager, Volunteer Services and Gift Shop, Wisconsin
Victoria Heidelman, CAVS Director of Volunteers, St. Joseph Hospital, California
Mary V. McCormack, CAVS, CDVS Director of Volunteers, Nemours Children's Clinic, Florida
Additional information on each trainer is available upon request.

Q. What is the cost for the in-person Principles Course?
A:  $250 per module with a minimum of three modules presented at a meeting, plus the trainer's travel costs  Note: five or more modules are presented over a two-day period.  

Q. How much time is allotted for each module and is the Q&A built into the course and cost?
A: Each module is presented in a 90 minute format to allow for participant questions.  Q & A is built into the program and it is included in the cost.

Q: Does my attendance at Principles Course grant me Continuing Education Units towards my CAVS renewal?
A: Yes, you will receive 1.5 contact hours or .15 Continuing Education Units (CEU’s) for each module attended. Just be sure to follow through on the sign-in/attendance protocol required at each session.  CEU’s will only be granted once.  Therefore, if you receive CEU’s from attending a Principles module/course at a regional/state conference, you will not receive additional CEU’s from AHVRP. 

Q. How do we arrange for a Principles presentation?  
A: Contact AHVRP at American Hospital Association, Phone: 312-422-3939 or ahvrp.aha.org

Q: For more information on Principles Course, whom shall I contact?
A: Contact people are:


AHVRP Staff Liaison

Victoria Heidelman, CAVS
Office: 714-771-8125 Ext 3

Tammy A. Behnke, CAVS Tammy.Behnke@phci.org
Office: 262-928-2734

Meghan Strubel
(312) 422-3936