AHVRP is pleased to announce the 2015 AHVRP Award Winners. Applications were received from across the country.
Each award winner will
- receive a full conference registration for the 2015 AHVRP Annual Conference
- be recognized formally at the AHVRP Award Breakfast with an award, September 20, Orlando, Florida
- share their program on a webinar after the annual conference which will be available to AHVRP members, volunteers and auxilians.
According to Angela Berns, 2015 AHVRP Award Committee Chair, "It is an honor to be the 2015 AHVRP Awards Committee Chair. Being a member of this committee allows me to read about so many incredible volunteer programs across the country. I want to duplicate everything I read in my own hospital. Our profession has so much to be proud of! Congratulations to this year's award recipients."
Please join us in congratulating the 2015 AHVRP Award Winners!
To recognize individuals who have demonstrated exemplary service and contribution to AHVRP and to the profession of healthcare volunteer management. One nominee will be chosen per year.
Congratulations to the 2015 Award of Excellence winner: Lynelle Abel
Director, Volunteer Services & Guest Relations
Yale-New Haven Hospital, New Haven, CT
Program: Oasis for Healing Volunteer Program , program in place since 2005
Lynelle’s application included the following:
Oasis for Healing Volunteers are scheduled to volunteer every day of the week at Yale-New Haven’s York St. Campus, and 5 days a week (no weekends) at St. Raphael’s Campus. Volunteers come at varying hours. To date, over 50 volunteers have been recruited, trained and placed in the OFH program. The staff that place Oasis for Healing session requests are aware that the program is mostly run by volunteers, therefore, they are flexible when they submit an “urgent request” and volunteers are not available. In these cases, the coordinator of the Oasis Program, who is a Reiki Master and is trained to perform all the Oasis modalities, may fulfill the request.
The Oasis for Healing Program provides Reiki/Healing Touch, Guided Relaxation, Light Touch Massage and Aromatherapy to patients, caregivers and staff. The OFH volunteers visit the medical units during different times of the day to help reduce stress and anxiety, address pain control, promoting relaxation and a sense of well-being. The category of submission is “The Traditional Excellence Program Award” because we saw a need and an opportunity to develop this program as a modification of our successful Reiki Volunteer Program (launched 9 years ago with just a few volunteers) as well as from a short-term volunteer project created to support the launch of YNHH’s electronic medical record (EPIC). In 2013, the Volunteer Services Department created a temporary “Oasis” for employees during “EPIC Go Live.” We designed a Zen-like space for employees to de-stress during the four week launch period. Volunteers who were trained in Reiki, Urban Zen, Guided Imagery and Massage were onsite to support our employees. The program welcomed over 1,500 employees. Following the success of this short term program, we decided to create and launch a permanent version of it, and provide it to patients and staff on nursing units. The goals & objectives are: recruit sufficient numbers of volunteers to offer integrative healing modalities for patients and staff on selected inpatient units; track and trend patient satisfaction scores and movement of priority indices to determine impact of program on these areas of patient experience; provide stress reduction modalities for staff to enhance employee satisfaction and reduce stress; monitor decrease in patient pain, stress, anxiety, mood level and ability to fall sleep based on patient/employee evaluation, noise reduction by providing patient education around hospital’s quiet kits and Care Channel and roll-out Oasis for Healing on all inpatient units.
The Oasis for Healing Program offers a holistic approach to healing by providing a variety of complementary modalities beyond Reiki therapy. These include: Reiki, Guided Imagery, Light Touch Massage, Breathing Exercises and information on ways to reduce stress and noise – for both patients and staff. This aspect makes our program different from other energy healing programs from other organizations. Another aspect of the success of this program is that the participating units must “buy in” by identifying a healing space for staff. This can be a small corner of their staff lounge, break room, closet, patient/family lounge, etc. Many units have embraced this concept and have designed mini spa spaces including fish tanks, massage chairs, piped in music, etc. One of Yale-New Haven Hospital’s strategic initiatives is to create a healing environment that enhances the patient experience. Embedded in this work is the need to increase Patient Satisfaction scores (Press Gamey) around Quiet and Cleanliness. Another modification to the Reiki Program is that the “Oasis for Healing” volunteers are scripted to provide patient education around the hospital’s Quiet Initiative. This includes reviewing the Quiet Kit (each patient receives a quiet kit upon admission which includes earphones for the TV remote, eye mask, ear plugs and information on how to help create a quiet environment – including a hand out on roommate etiquette). In addition, volunteers script to the concept of complementary healing modalities leading to a more enhanced healing environment.
One of Yale-New Haven Hospital’s strategic plans is to create a healing environment that enhances the patient experience. Embedded in this work is the need to increase Patient Satisfaction scores (Press Gamey) around Quiet and Cleanliness. The Oasis for Healing volunteers are scripted to provide patient education around the hospital’s Quiet Initiative. *After implementation of the “Oasis For Healing” Program, analysis of quarterly Press Gamey data presented a 9.3 point increase in scores related to the patient’s perception of Quietness of hospital environment and a 5 point increase in scores related to the patient’s perception of staff respecting cultural/spiritual needs. * The Oasis for Healing Program offers a variety of complementary healing modalities to patients, caregivers and staff. The OFH volunteers are also trained to offer these complementary healing modalities to non-English speaking patients and their caregivers, through the use of our hospital’s interpreter phone-line, and in-person, by Spanish bilingual OFH volunteers. * The program has received great visibility attention of our management team since its inception. One specific example is during a recent consultative intervention driven by our Senior VP of Patient Experience and Senior Nursing Executive. The senior team charged our Patient Experience managers to design and launch a series of corrective action plans that would address the serious decline in a number of our nursing unit Press Gamey scores. Part of the intervention included resurrecting best practice solutions, i.e., hourly leadership rounding and clustered care, in addition to deploying the Oasis for Healing on each distressed unit. In addition, the results of the ongoing success of the program have been shared in senior leader presentations and is fast becoming an important resource for patients and staff. The program has gained significant visibility and has caught the eye of our Development department. They have asked us to design a business plan which could be presented to key donors who have expressed interest in funding integrative wellness programs. It is included in the volunteer director and coordinator’s performance evaluation goals and is an overarching division goal (continue to launch Oasis for Healing Volunteer Program on all in-patient units – 66 in total).
View past winners here.