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Upcoming Events

May 13, 2014
HPOE webinar
Serving the Most Vulnerable: Population Health and the Reduction of Health Care Disparities
2:30 p.m. ET, 1:30 p.m. CT (60 minute webinar)

May 21, 2014
AHVRP webinar
Quantifying the Quality of Care Provided by Volunteers in Health Care
3:00 p.m. ET, 2:00 p.m. CT, 12:00 p.m. PT (90 minute webinar) 

May 28, 2014
AHA Solutions webinar
How a “No Pass Zone” Increased Patient Experience Scores, featuring a Case Study from Community Medical Center
1:00 p.m. ET, 12:00 p.m. CT, 10:00 a.m. PT (60 minute webinar)

Visit our webinar page to register!

Save the date!
AHVRP 2014 Conference
August 19-22, 2014
Hyatt Regency Crystal City
Washington, DC, metro area
Guest room rate is $159
Learn More

Save the date!
AHVRP 2015 Conference
September 19-22, 2015
Marriott World Center
Orlando, FL

 

2008 Extraordinary Award Recipients
LIFE STORIES PROGRAM
Banner Baywood Medical Center and Heart Hospital
Mesa, AZ

Alma L. Riedel, CAVS, Director, Volunteer Services

sound  Audio  (Apple Quick Time Player needed for video/audio playback. To download latest version of Quick Time Player 7 go to www.apple.com>downloads) 
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Banner Baywood Medical Center and Banner Heart Hospital share a common belief in healing the whole person – mind, body and spirit. With help from a team of dedicated volunteers, our care professionals are getting to know more about patients than just their medical conditions by learning about their “Life Stories”.

Implemented in 2004, Life Stories is a service initiative that helps to bridge the gap between patients and health care practitioners by bringing aspects of their personal lives to the forefront, thus allowing us to personalize their care.

From facts about their children and spouses to hobbies and interests, information obtained through Life Stories helps patients and caregivers connect. Opening the door for dialogue that extends beyond medicine, Life Stories may also give caregivers a better understanding of patients’ actions, responses and behaviors during the care process.

Once the Life Story is complete, the patient receives a beautifully written and framed story. A copy of this written account is also included in their medical chart giving physicians, nurses and other members of the care team an opportunity to know more about them as a person.

SCRUBS HEALTHCARE MENTORING PROGRAM
Roper St. Francis Healthcare
Charleston, SC
Joan Perry, RN, CAVS, Director of Volunteers

scrubs healthcard mentoring program 2008





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As a Volunteer Administrator with a background in nursing, Joan Perry was frustrated with the placement of student volunteers on patient care units. Partnering with the Nursing Scheduling Department she created the SCRUBS Mentoring Program placing students in shadowing roles working alongside health care professionals. Students interested in health careers now work three to four hour shifts along with Nursing Assistants, LPNs and RN’s in different parts of the hospital. After working 40 hours or ten 4 hours shifts, the students earn a certificate of completion and often elect to continue volunteering. Graduates from the SCRUBS program have successfully been hired into the health system as Registered Nurses, Ambulatory Health Techs and Patient Transporters.

Always operating at capacity, the programs success grew and has expanded to include a summer SCRUBS Camp for 13-15 year olds and SCRUBS "U" quarterly evening sessions concentrating on health career topics.