Banner Baywood Medical Center and Heart Hospital
Alma L. Riedel, CAVS, Director, Volunteer Services
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Banner Baywood Medical Center and Banner Heart Hospital share a common belief in healing the whole person – mind, body and spirit. With help from a team of dedicated volunteers, our care professionals are getting to know more about patients than just their medical conditions by learning about their “Life Stories”.
Implemented in 2004, Life Stories is a service initiative that helps to bridge the gap between patients and health care practitioners by bringing aspects of their personal lives to the forefront, thus allowing us to personalize their care.
From facts about their children and spouses to hobbies and interests, information obtained through Life Stories helps patients and caregivers connect. Opening the door for dialogue that extends beyond medicine, Life Stories may also give caregivers a better understanding of patients’ actions, responses and behaviors during the care process.
Once the Life Story is complete, the patient receives a beautifully written and framed story. A copy of this written account is also included in their medical chart giving physicians, nurses and other members of the care team an opportunity to know more about them as a person.
As a Volunteer Administrator with a background in nursing, Joan Perry was frustrated with the placement of student volunteers on patient care units. Partnering with the Nursing Scheduling Department she created the SCRUBS Mentoring Program placing students in shadowing roles working alongside health care professionals. Students interested in health careers now work three to four hour shifts along with Nursing Assistants, LPNs and RN’s in different parts of the hospital. After working 40 hours or ten 4 hours shifts, the students earn a certificate of completion and often elect to continue volunteering. Graduates from the SCRUBS program have successfully been hired into the health system as Registered Nurses, Ambulatory Health Techs and Patient Transporters.
Always operating at capacity, the programs success grew and has expanded to include a summer SCRUBS Camp for 13-15 year olds and SCRUBS "U" quarterly evening sessions concentrating on health career topics.