2019 Concurrent Session Speaker Bios

Kristina B. Baggott, MBA
Augusta University Health System
Augusta, GA

Kristina serves as the Associate Vice President for Volunteer Services and Community Engagement at Augusta University and AU Health System. Responsible for engaging the community in the healthcare and education mission of the university through volunteer service opportunities and community partnerships. She is GSVRP Programs Committee Co-Chair. She holds a Masters of Business Administration from Augusta University and a Bachelors of Business Administration from University of South Carolina.


LaWanda Byrd
Moffitt Cancer Center
Tampa, FL

LaWanda is the Director of Volunteer Services at Moffitt Cancer Center.  She manages over 800+ volunteers at multiple campuses throughout the Tampa Bay area. She received her Bachelor’s Degree from Michigan State University and holds 2 Master’s Degrees from Michigan State University and St. Leo University.


Andrea Conners
Patient Empowerment Network
Boulder, CO

Andrea is the Executive Director of Patient Empowerment Network (PEN), a non-profit that empowers patients and care partners with tools, community, and insights to become their own advocates, which supports them to make the best decisions for their health with their care team. Prior to joining PEN, Andrea was the head of US consulting for pharmaphorum connect. Before pharmaphorum, Andrea held corporate communication roles of increasing responsibility at two global pharmaceutical companies. 


Beth Daddario, CAVS
Inspira Medical Center Vineland and Elmer and Health Center in Bridgeton
Vineland, NJ

Director of Volunteers, Retail, and Guest Services Leads staff and volunteers at front desk, gift shops, thrift shops, and volunteers throughout the acute care setting Worked at Inspira Health for 30 years – 25 years in Volunteer Management Bachelor’s Degree in Social Work from West Chester University, West Chester, PA Obtained CAVS in 2000 Member of AHVRP, NJAHVRP, PAHVRP, and DVAVA.


Kaitee Doll-Bell
Banner Casa Grande Medical Center
Casa Grande, AZ

Kaitee is the Executive Director of Foundation & Volunteer Services at Banner Casa Grande in Arizona. Kaitee has a Bachelor’s Degree in Humanities and Expressive Arts and attended Brooks Institute of Photography for a MFA in Photography. Kaitee is a past speaker at AHVRP Conferences. Kaitee is an international wedding photographer & member of Wedding and Portrait Photographers International (WPPI).


Lori Dykstra
UCHealth/Poudre Valley Hospital
Fort Collins, CO

Lori is the Volunteer Services Manager at Poudre Valley Hospital.  She also served as the Coordinator for this department and has over 8 years of experience.  Before that, she was the Retail Strategy Supervisor and Coordinator for the hospitals Gift Shops and Spa.  She graduated from Colorado State University. Her Professional Memberships are with AHVRP, from 2010-present. 


Stacey Green, BS, CAVS
Greenwich Hospital - YNHHS
Greenwich, CT

Stacey has been the Director of Volunteer Services, Gift and Thrift Shop at Greenwich Hospital for 13 years. She is currently working towards her Master's in Management and is a certified administrator of volunteer services. Stacey is a member of AHVRP and NEADHVS and was the 2018 recipient of the AHVRP retail excellence award.


Marie Howell CVA, CAVS
Cook Children's
Fort Worth, TX 

Marie is the Manager of Volunteer Services in Cook’s Children where she manages over 1,060 volunteers. She has served on the TVMC planning committee several times and was the President of DOVIA Tarrant County in 2016. Marie has her Bachelors in Education has been an educator for 12 years, she also has some form of volunteer management experience for the past 16 years.


Pam Keck, CAVS
Swedish Issaquah/Redmond/Mill Creek
Issaquah, WA

Pam has worked with volunteers at Swedish Issaquah, Redmond, and Mill Creek for 9 of her 15 years in healthcare, and has been involved in non-profit volunteer administration for over 30 years. She loves the Pacific Northwest, wordsmithing, her 15 grandkids and their parents, music, paper clips and volunteers, not necessarily in that order.


Peggy Lennon, MSN, RN, NE-BC
Greenwich Hospital - YNHHS
Greenwich, CT

Peggy has been a nurse for over 40 years and has worked in many areas of nursing. She has worked in nursing leadership since 2011. Peggy holds a Master's of Science degree in nursing and has her Nurse Executive Certification. Her current professional affiliate is AORN, she is also the Program Director for Surgical Services.

Judy Lieberman, MA 
Nemours A.I. duPont Hospital for Children
Wilmington, DE

Judy has over 20 years of volunteer engagement experience. Judy received the Ellen Burston Award for her work leading Pennsylvania’s state (PSDVS) board as President. Her platform focused on benchmarking and education. Judy is always learning and growing; she has now brought her experience to Nemours A.I duPont hospital for Children, and has restructured the volunteer department saving dollars and increasing functionality.


Jennifer Loew
Mayo Clinic
Eau Claire, WI

Jennifer is the DAVS at Mayo Clinic Health System. She has certifications in NWWI - CAVS and is Co- president WADVS. Jennifer received her MBA and bachelor’s degree in HR from UW-Eau Claire.


Kerry Miller
Springfield, MO

Kerry is the Volunteer Coordinator at CoxHealth in Springfield, MO. He serves with over 400 volunteers, and has worked with volunteers for over 20 years. Kerry has a BA Degree from Missouri State University, and is currently pursuing his MA Degree. Kerry is on the Board of MAHVRP, and on the Executive Committee of the Volunteer Leadership Group in Springfield.


Rebecca Neely, CVM
Arkansas Children's
Little Rock & Springdale, AR

With a background in communications, Rebecca has been cultivating relationships and partnerships for over a decade. Rebecca currently serves as the Volunteer Engagement Programs Manager for Arkansas Children’s Northwest, the newest children’s hospital in the nation, opened 2018. Rebecca worked to create the entire volunteer program now boasting more than 200 volunteers. Rebecca is pursuing a masters of business administration.


Tracy Nordbak
Dignity Health California Hospital Medical Center
Los Angeles, CA

Tracy is the Director of Volunteer Services at Dignity Health California Hospital Medical Center. Her tenure in volunteer management began at Downey Regional Medical Center. Tracy attended USC. In a professional capacity, Tracy has served as the President of SCADVS, a trainer/educator for CAHHS CAVS certification and a regional member of the Dignity Health Volunteer Services Task Force.


Mary O'Brien
UnityPoint Health
Sioux City, IA

Marie is the Manager of the Volunteer Service Department, Special Events and The Glass Apple Gift Shop for 14 years at Unity Point Health, St. Luke’s in Sioux City, Iowa. She has her Bachelors of Arts from University of Iowa. She is also the owner of a small retail shop and has been a manager for 7 years for Gateway Computer.


Brenda O’Bryan
Norton Healthcare / Norton Children's Hospital
Louisville, KY

Brenda is the Volunteer Manager at Norton Healthcare for 29 years and Volunteer Manager of Norton Children's Hospital for 25 years. She is an active member of AHVRP was also a Committee Member for the Awards Program, KHA and KSDVS.


Chris Perez
Atrium Health
Charlotte, NC

Chris is the Director of Volunteer Services at Atrium Health’s Central Division. He previously managed volunteers for the City of Charlotte and the Connecticut Juvenile Court System. He has a Bachelor’s Degree from the University of New Haven and a Master’s Degree from the University of North Carolina at Charlotte.


Erica Phillips, CFRE, CAVS
Arkansas Children's
Little Rock & Springdale, AR

Through a diverse background in external relations, Erica is a mission-driven volunteer administrator. Erica holds a masters of communication and pursues a masters of health administration. Erica is Executive Director of Volunteer Engagement for Arkansas Children’s with 500 volunteers, two gift shops and in-kind donation program. Erica is a certified fundraising executive (CFRE) and certified administrator of volunteer services (CAVS).


Christine Rhodes, MS
Children’s Hospital Colorado
Highlands Ranch, CO

Christine has been in healthcare leadership positions for over 25 years. Following a career changing stint as an AmeriCorps volunteer, Chris has leveraged her experience in healthcare marketing and communications and now leads the volunteer program at Children’s Hospital Colorado’s South Campus. Chris lives outside Denver and enjoys all the outdoor activities Colorado has to offer.


Margarita Rodriguez-Duffy, MSW, CAVS
Christiana Care Health System
Newark, DE

Margarita is the director of Visitors and Volunteer Services at Christiana Care Health System. She has been with the organization since 1999. She received her Masters is Social Services from Fordham University and her Bachelors of Arts as well. Margarita is involved with the Delaware Association Volunteer Administrators and also is a Certified Administrator of Volunteer Services.


Alicia Rollins
Hannibal Regional Healthcare System
Hannibal, MO

Alicia has worked for Hannibal Regional for 11 years and currently the Director of Guest and Volunteer Services. She received my CAVS in 2013 and have a Bachelor’s Degree from Hannibal LaGrange University in Organizational Management. She is a board member and past president of MAHVRP.


Rita Ross
Norton Healthcare / Norton Children's Hospital
Louisville, KY

Rita is the Manager of Volunteer Services and Gift Shop Retail at Norton Women's and Children's Hospital. Rita has worked in Healthcare for 35 years. She is a member of KSDVS, SHVL, KAVA and AHVRP. She is a graduate of Mid Continent University with a Bachelor's Degree in Business.


Magdalena Scanlan, CAVS
Advocate Aurora Health
Park Ridge, IL

Manager of Volunteer Services for 13 years at two hospital: Advocate Lutheran General Hospital (900 volunteers) and Advocate Good Shepherd Hospital (600 volunteers); educational background: BA in Teaching English as a Second Language, Warsaw University, Poland; CAVS with AHVRP.


Jeannie Sells
Providence Regional Medical Center Everett
Everett, WA

Jeannie started as a volunteer in 2014 and quickly joined the volunteer department as the Administrative Assistant. When the opportunity presented itself Jeannie was hired as a supervisor. She is a member of both AHVRP and the WSSDVS in Washington State. She has a degree from Washington State University in Communications and a minor in Sociology. Jeannie's past experience in the school system brings knowledge about learning styles into everyday interactions with volunteers.


Sabra Shields
Sanford USD Medical Center
Sioux Falls, SD

Sabra is the manager of the Sanford USD Medical Center Gift Shops. Sabra also worked for many years for Sullivan’s, a leading wholesaler in the Floral and Gift industry. Her duties included traveling to Asia to develop the products lines and setting up the showrooms in Atlanta, Dallas and Minneapolis. Sabra has a Bachelor’s Degree in Management and Marketing from Northern State University in Aberdeen, SD.


Angela Smith
Summa Health
Akron, OH

Angela is a Certified Administrator of Volunteer Services. She holds a Master’s in Public Administration. She is the System Director of Volunteer Services at Summa Health and responsible for direction of volunteer programs at several hospitals, overseeing gift shops and auxiliaries. Her past experience includes volunteer management positions at Sisters of Charity Health System and Cleveland Clinic Akron General.


Nanette D. Spedden
CentraState Healthcare System
Freehold, NJ

Nanette is Director of Volunteer & Guest Services at CentraState Healthcare System in Freehold, NJ. With 20+ years’ experience in leadership and volunteer services, she is a board member of New Jersey Association for Healthcare Volunteer Resource Personnel (NJAHVRP). An educator at heart, Nanette has presented at local/regional conferences in NY, FL, PA, WI and NJ


Melissa Heinlein Storti, PhD, CAVS
Corporal Michael J. Crescenz Veterans Affairs Medical Center
Philadelphia, PA

Dr. Heinlein has over 20 years of volunteer engagement experience. She served as a reviewer for other VA voluntary Service Departments, a team member for nation tasks groups, tem member for Pracademics through the Association for Research on Nonprofit Organization and Voluntary Actions. Dr. Heinlein received her PhD in Human Development from Marywood University (Scranton, PA) and her research focus on burnout and volunteer resource managers.


Gaynel Tanner
UCHealth/Poudre Valley Hospital
Loveland, CO

Gaynel has been the Volunteer Services Manager at Medical Center of the Rockies since 2016. She also served as the Engagement Coordinator in Organizational Development from 2007-2016. For six years before that, she was a Recruiter for Human Resources. She is proud to have been a part of the same health care system for over 20 years.


Joe Thompson
Norton Healthcare
Louisville, KY

Joe has managed volunteer services for the Norton Healthcare Brownsboro Campus for the past 5 years. He has over 150 volunteers covering 5 buildings on campus. Joe was a presenter at AHVRP 2018 conference. He holds a Bachelor’s degree from University of Louisville.

Elizabeth E. Tise, CAVS
Houston Methodist Hospital Foundation
Houston, TX

Liz recently joined the Houston Methodist Foundation team in May 2019 as the Program Manager, Volunteer Relations. She has over 16 years of experience managing volunteer programs in healthcare and non-profit settings. Prior to joining the Foundation’s team, Liz worked for several large healthcare systems in the Texas Medical Center in Houston including Memorial Hermann, Harris Health and Texas Children’s Hospital where she enjoyed creating opportunities for individuals to give back and make a difference in the lives of others. Liz attended Sam Houston State University where she received a BS in Psychology with a minor in Music. Outside of work, Liz spends time volunteering with the Houston Livestock Show and Rodeo and other organizations that give back to youth programs.


Rob Toonkel, CAVS, CDVS, CVA, CVM
Arnot Ogden Medical Center
Elmira, NY

Manager of Volunteer Services at Arnot Ogden Medical Center. Previous experience includes working in the U.S. House of Representatives, as the Director of Communications for a non-profit organization, and in media relations for college athletics. A graduate of the University of Michigan with a degree in Business Administration, Rob is quadruple certified, holding the CAVS, CDVS, CVA, and CVM credentials.


Wendy Turner, CAVS
Providence Regional Medical Center
Everett, WA

Wendy is the Manager for Volunteer Services and have been with Providence Regional Medical Center since May 2007. She manage the day-to-day operations of the department as well as planning for future growth of the volunteer program. She is currently on the AHVRO ACPC Committee, Past President for WSSDVS, and has presented at the AHVRP Conference.


Linda VanFulpen, CAVS
Sharp Grossmont Hospital
La Mesa, CA

Linda is the Manager of Volunteer Services, Gift Shop, Thrift Store and Auxiliary at Sharp Grossmont Hospital.  She has a Bachelors in Business Development with a minor in Marketing.  Linda is the current President of the San Diego Association of Directors of Volunteer Services (SDADVS) and is past chair of the California Association of Hospitals and Health Systems Committee on Volunteer Services.


Julie VanderNoot, CAVS
Bronson Healthcare
Kalamazoo, MI

Manager of Volunteer Services at Bronson Methodist Hospital. Serves on the Advanced Care Planning Team and for Bronson, a four hospital system. Western Michigan University & University of Colorado at Boulder. MHVRP (Michigan) & AHVRP


Fran Waller, MS
Tacoma, WA

Fran is the Director of Volunteer Development at MultiCare. Fran oversights 3,100 Volunteers at 6 hospitals, 2 outreach programs and has 26 years of experience in Volunteer Development. Fran has a Bachelors in Human Service Administration, a Master’s Degree in Organizational Management and Leadership. She is the Past president of SDADVS, past Volunteer Development Director of Palomar Health.


Rose Wessells, CAVS
Christiana Care Health System
Newark, DE

Rose is the Manager of Volunteer Services at Christiana Care Health System and has been with the organization since 2012. She is part of the Delaware Association of Volunteer Administrators (DAVA) and is also a Certified Administrator of Volunteer Services. Rose received her Bachelors of Science degree in Business Administration from Widener University.


Amy Whary
Tel Hai Retirement Community
Honey Brook, PA

Amy received her B.A. in Corp communications/Public Relations and M.H.A. concentration in Gerontology. Amy works at Tel Hai Retirement Community for 6 years as Volunteer Director. She is a member of PAHVRP and is Board Secretary for 2019.


Joyce White, R.N., D.V.S
Mayo Clinic in Florida
Jacksonville, FL

Joyce has been the Director of Volunteer Services at Mayo Clinic in Florida for the past 15 years managing up to 850 volunteers per year. Prior to that, she was a bedside nurse at Mayo’s hospital for 15 years. Joyce received her BSN from Jacksonville University. She served on the Executive Board of Florida Association of Directors of Volunteer Services (FADVS) for 3 years, becoming President in 2015. She has also been an active member of both FADVS and AHVRP for 15 years.