Concurrent Session Speaker Bios

Lynelle Abel, CAVS, System Director, Volunteer and Guest Services, Yale New Haven Health, New Haven, CT

AHVRP Member since 1991

Lynelle is the Director of Volunteer and Guest Services for Yale New Haven Hospital. Her passion has always been to create programs that enhance the patient experience and provide a unique dimension to the healing environment. She holds a Master’s Degree in Industrial and Organizational Psychology and is a Certified Administrator of Volunteer Services and a Certified Executive Coach. She has held leadership positions on several professional association boards and committees.  
Keith Ackerson, Volunteer Coordinator, University of California San Francisco, San Francisco, CA

AHVRP Member since 2018

Keith has been with the University of California San Francisco for 10 years. He began his career with Geriatrics and joined Volunteer Services two years ago. Keith was drawn to the University of California San Francisco Medical Center because of their commitment to provide the best care to patients and their families. He enjoys developing new programs and helping UCSF to provide legendary care.
Leslie Amani, MBA, Spiritual Care and Volunteer Coordinator, Enloe Medical Center, Chico, CA

AHVRP Member since 2014

Leslie is a communication specialist and national conference speaker on health care volunteer programs best practices.  Leslie has twenty years of experience in curriculum development and training delivery in leadership, management, and data-driven instruction and programmatic curriculum design.  She is adept with strategic planning, stakeholder engagement, developing communication plans and leadership alignment.  Leslie earned a Bachelor of Arts in Music from Fresno State University in 1998 and a Master of Business Administration (MBA) from Chico State University in 2018.
Deb Anderson, Supervisor, Volunteer and Guest Services, Gift Shop, Manager, Essentia Health, St. Cloud, MN

AHVRP Member since 2014

Deb is a Volunteer Manager with Essentia Health in Brainerd, Minnesota since 1980. She oversees 230 volunteers and the auxiliary. She is also the Gift Shop Manager.  Deb received her degree from University of Colorado in Volunteer Management; she also attended St. Thomas University and gained her mini MBA for nonprofits. She is currently the president of Minnesota Healthcare Gift Shop Association. She also holds a seat on the Minnesota Association of Healthcare Volunteers board. She also sat on the board for the Minnesota Association for Volunteer Administrators.

Raahat Ansari, MS-HSM, Program Manager, American Hospital Association, Chicago, IL

Raahat supports the Population Health practice area. In her role, she leads initiatives related to harm prevention, performance improvement, and health system innovation. She also supports AHA’s efforts at addressing the opioid epidemic, creating and disseminating resources to support hospitals to stem the tide. Prior to joining AHA, Raahat was a strategic planning analyst at Presence Health. Raahat has a Master of Science in Health Systems Management from Rush University and a Bachelor of Science in Community Health from the University of Illinois at Urbana-Champaign.

Susan Burrows, Rainbow Animal Assisted Therapy Board of Directors, Program Coordinator, Head of Rainbow Dog Safety Program, Animal Assisted Therapy Instructor and Medical Class trainer, Chicago, IL
Courtney Calero, Coordinator of Volunteer Resources, Ann & Robert H. Lurie Children's Hospital of Chicago, Chicago, IL

AHVRP Member since 2018

Courtney is the Coordinator of Volunteer Resources at Ann & Robert H. Lurie Children’s Hospital of Chicago in Chicago, IL since 2015. Her experiences include; Manager of Corporate Engagement and Volunteer Services, After School Matters, Union Gospel Mission Specialist, a volunteer for National Runaway Safeline and Crisis Line. She is also involved as an Engagement Chair of the Association Board.

Cheryl Call, CAVS, Director Volunteer, Gift Shop, Language and Chaplaincy Servicesm Utah Valley Hospital, Provo, UT

AHVRP Member since 2000

Cheryl is a Certified Administrator of Volunteer Services by the Association for Healthcare Volunteer Resource Professionals.  She is currently a board member of AHVRP and is over the Retail Committee. She has presented at several different State Volunteer Conference and has participated on several panel sessions at AHVRP National Conference and at Las Vegas World Market on Gift Shop best practices and how to stay an Independent Retailer.  
Cheryl has been with Intermountain Healthcare for over 30 years in varying positions, 18 years as the Director of Volunteer Services, Gift Shops, and Chaplaincy Services.  This is her passion.  She loves that volunteers and the gift shops are a vital part in the healing process for our patients and families.


Fran Charney, RN, MS, CPHRM, CPHQ, CPPS, CPSO, DFASHRM, Director of Risk Management, American Society for Health Care Risk Management (ASHRM), Chicago, IL

Fran is the Director for Risk Management for the American Society for Healthcare Risk Management (ASHRM). She led the work to develop Enterprise Risk Management for Board and Trustees, managing editorial for the Journal of Healthcare Risk Management and written numbers professional journal articles and participated in many national speaking engagements. Fran is an RN with a Master Degree in Healthcare Administration and serves on the PA Medical Society Executive Council on Patient Advocacy.

Sabrina Clark, MM, RMT, CAVS, ICF-AC, Director, Voluntary Service, Veterans Health Administration, Washington , D.C.

AHVRP members since 2007

Sabrina is the Director of Voluntary Service for the Veterans Health Administration.  Her organization is responsible for integrating the efforts of more than 66,000 volunteers, approximately $77M in charitable giving; and the goodwill of thousands of community partnerships across the country to enhance the care and services provided our Nation’s Veterans.

Amanda Bulette Coakley, RN, PhD, FNAP, AHN-BC, Staff Specialist/Nurse Scientist, Massachusetts General Hospital, Boston, MA

Amanda is a Staff Specialist and Nurse Scientist in Nursing Administration at Massachusetts General Hospital for 36 years. She is an adjunct professor at the MGH Institute of Health Professions and Endicott College. Amanda received her Associate Degree in nursing from Lasell Junior College, Bachelor of Science in Nursing and her Master of Science in Nursing from Northeastern University. Amanda has her PhD in nursing from Boston College. She is a Fellow in the National Academies of Practice; her interest area of research is complementary and integrative therapies such as Therapeutic Touch and Pet Therapy. Amanda is also an author of multiple research articles and she has presented locally, nationally and internationally on her research studies.
Sue Collier, MSN, RN, FABC, Vice President, Clinical Quality, Health Research & Educational Trust (HRET), Greenville, NC

Sue joined the American Hospital Association in September 2014. She currently serves as the Interim Vice President, Clinical Quality for the Health Research & Educational Trust (HRET), an affiliate of the American Hospital Association. In this role, Sue provides strategic, personnel, and program oversight for a variety of federally and privately funded research projects focused on quality improvement, as well as leadership across the association to enhance and expand the inclusion of patients and families in the planning, implementation, and evaluation of programs and services. Sue leads the development and dissemination of a diverse portfolio of services and products that includes toolkits, guides, learning action collaboratives, case management resources, leadership development, and quality and patient safety improvement. Her thirty-seven years of health care experience includes service in clinical and non-clinical settings, executive management, strategic planning and marketing, business development, program management, performance improvement, and patient and family engagement. She has lead local, state and national collaboratives in patient and family engagement and is a TeamSTEPPS Master Trainer. Sue’s career focus and passion has been to improve patient safety and quality, transform and sustain a culture of safety, mentor and coach leaders, and accelerate the adoption of patient and family engagement practices and principles among the entire patient continuum. Sue holds BSN and MSN degrees from East Carolina University.
Gene Collovecchio, Manager, Retail Operations, University Hospitals Cleveland Medical Center, Cleveland, OH

AHVRP Member since 2007

Gene’s current role oversees the hospital's two gift shops and is an advisor to the health system's gift shops. Gene's extensive career in gift shop management within non-profit organizations allowed him to use his skills in management, development of policies, procedures, buying, merchandising and display, corporate sales programs, website development, point of sales systems, budget and financial systems. Gene received his degree in retail marketing from Choffin Business School. Gene is past chairman of the Ohio Hospital Gift shop Task Force and past AHVRP speaker.

Mark A. Crafton MPA, MT (ASCP), Executive Director, State and External Relations, The Joint Commission, Oakbrook, IL

Mark is the executive director of state and external relations for The Joint Commission. In
this role, he oversees all Joint Commission activities related to state government outreach, payer
relations, market research, and the development and management of alliances with key external
organizations. Mr. Crafton is a frequent speaker at national conferences on topics related to quality,
safety and accreditation. He also serves on the board of the Organ Donation and Transplantation

Before joining The Joint Commission, Mr. Crafton was the senior director of advocacy for the
Michigan Health & Hospital Association. As senior director, he was responsible for monitoring all
legislative and regulatory activity that affected member hospitals and health systems. Mr. Crafton
began his career as a Medical Technologist at Edward W. Sparrow Hospital in Lansing, Michigan,
where he worked in a variety of laboratory positions. He has held several other clinical positions,
including Virology Technician and Infection Control Coordinator in acute care hospitals. Mr. Crafton
also worked as a Risk Management Consultant for the Michigan Hospital Association Insurance
Company where he provided guidance to over 100 client hospitals on loss avoidance and loss control

Mr. Crafton graduated with honors from Michigan State University where he majored in Natural
Science. He completed a one-year internship in Medical Technology and became registered as a
Medical Technologist by the American Society of Clinical Pathologists. Mr. Crafton received his
Masters Degree in Public Administration from Western Michigan University, and is also a certified Six
Sigma Green Belt.

Deirdre Doyle, Patient Service Manager, Yale New Haven Hospital, New Haven, CT

Deirdre is the Patient Service Manager of 4-6 & 4-7 General Medicine Units at Yale New Haven Hospital in New Haven, CT. Deirdre received her Bachelor of Science in Nursing from the University of Connecticut in 2003 and her Master of Science in Nursing & Master of Health Administration from the University of Phoenix in 2012. She is an American Organization of Nurse Executives Fellow (AONE) since 2013 and during that year also completed her Certified Nurse Manager and Leader through AONE.
Megan K. Drohan, Protective Security Advisor, Office of Infrastructure Protection Region V, U.S. Department of Homeland Security, Chicago, IL

Megan currently serves as the Department of Homeland Security (DHS) Office of Infrastructure Protection (IP) Protective Security Advisor for the district of Chicago and Northern Illinois.  She acts as the DHS infrastructure protection liaison between Federal agencies; State and local government agencies; and the private sector.  She supports DHS’s coordinated national efforts to reduce  risk to critical infrastructure and strengthens national preparedness for all-hazards incidents.

Ms. Drohan joined the federal workforce in 2017 as the DHS IP Supervisory Administrative Officer for Region V.  In this capacity, she oversaw all mission support activities within the Region. She developed management plans for efficient and effective program implementation and administration.  She provided analysis and advised senior management on programs and operations, as well as the productivity and efficiency of the region.

Before joining the Region V team, Ms. Drohan served as a consultant with Strategic Operational Solutions and later Eagle Hill Consulting assigned to the Interagency Security Committee (ISC) within DHS IP. She wrote and edited official ISC strategy/policy documents and served as the ISC’s compliance subject-matter expert and a major resource for collaboration and instruction with other organizations within the federal government. She contributed to the development and analysis of standards, policies, and best practices pertaining to all hazards risk mitigation, security, protection, and resilience of federal facilities nationwide.  

Prior to her position with the ISC, Ms. Drohan supported the Protective Security Coordination Division (PSCD) within DHS IP, first as a Functional Analyst and later as an Operations Analyst with CACI International, Inc.  Ms. Drohan developed, analyzed, and evaluated all hazards plans pertaining to resilience, security, protection, preparedness, mitigation, response and recovery. She provided critical infrastructure analysis across the ten federal regions and produced national, regional, and district-level reports to keep stakeholders informed. She prepared and edited informational overviews detailing programs, initiatives, special events, nationally/regionally significant critical infrastructure, all-hazard incident response actions, and DHS-directed threat outreach data.  

Ms. Drohan obtained her Master’s Degree in International Peace and Conflict Resolution from American University.  She earned a Bachelor’s Degree in French and a second Bachelor’s Degree in Spanish and International Relations, both at Roanoke College. 
Teri Foster, Director of Volunteer Resources and Family Services Business Operations, Ann & Robert Lurie Children's Hospital of Chicago, Chicago, IL

AHVRP Member since 2010

Teri is the Director of Volunteer Resources and Family Services Business Operations at Ann & Robert H. Lurie Children’s Hospital of Chicago since 2013. She received her MBA from National Louis University in 2012. Teri’s previous volunteer management experience is a Coordinator of Volunteer placements at Children’s Memorial Hospital. She is a Business and process improvement advisor to Volunteer Resources at Children’s Memorial and Lurie Children’s.
Patrick Gleason, Chief, Voluntary Services, Jesse Brown Veterans Affairs Medical Center, Chicago, IL

Patrick is a VA employee for nearly 20 years; Chief, Veterans Canteen Service at Jesse Brown 2001-2009; Chief, Voluntary Service at Jesse Brown since 2009; member of National VA Voluntary Service Leadership Board; Veteran Food Pantry Program started in 2013 has become a national pilot program and was the recipient of the inaugural VA Community Partnership Award in 2014. Patrick was awarded the Chicago and Northern Illinois Military Hero Award by the American Red Cross in 2017; selected as the Illinois Disabled American Veterans VA Employee of the Year in 2017. Patrick is not a veteran and is committed to create and foster programs that enhance the lives of our Veterans.

Brian Griffin, Senior Editorial Specialist, Society for Health Care Strategy & Market Development (SHSMD) of the American Hospital Association (AHA), Chicago, IL

Brian is responsible for producing SHSMD publications including FutureScan, an annual guide to healthcare trends and their implications for hospitals and health systems. Prior to joining SHSMD, he served as Director of Marketing and Public Relations for Delnor Health System in Geneva, Illinois. Brian has more than 25 years of experience in healthcare communications, marketing, and PR.

Mandy Guest, CAVS, Director, Volunteer Services and Gift Shop, Houston Methodist Hospital, Houston, TX

AHVRP Member since 2010

Mandy is the Director of Volunteer Services and Gift Shop at Houston Methodist Hospital. She received Bachelors in Business Administration from Lamar University in Beaumont, TX and her Masters in Mass Communication from the Texas State University in San Marcos, TX. Mandy holds the Certified Administrator of Volunteer Services (CAVS) certification. She also serves as a member of the Texas Association of Directors of Volunteer Services District Directors.
  Diana Hammer Edelson, MBA, Chief Digital Architect, Hammer Strategic, Inc., Highland, IN

Diana’s ability to take business strategies and turn them into effective marketing plans has shown in her experience with web and electronic communications, brand management, account management, print and interactive media, social media and public relations and advertising.  

A former AHVRP marketing specialist with 10+ years in digital marketing leadership roles with the American Hospital Association, Diana brings a unique perspective to the digital space and has a special appreciation for the value volunteer services play in community health. As the current Chief Digital Architect at her consulting company, Hammer Strategic, Inc., Diana is focused on helping organizations drive their strategic objectives through digital applications.
Frank Hrabe, Database and Compliance Coordinator, Children's of Alabama, Birmingham, AL

AHVRP Member since 2016

Frank has been the Volunteer Services Database & Compliance Coordinator at Children of Alabama for sixteen years in Birmingham, Alabama where he oversees over 1,200 volunteers annually. Frank manages the database, application processing, website and social media outreach for the department.  He received his BA, MA from the University of Alabama. Frank has served on AHVRP committees, previous AHVRP speaker and poster presenter and has presented at the state, regional and national levels for two different professions.
Kelly Kommers, CCLS, Volunteer Services Program Manager, Children's Mercy, Kansas City, MO

AHVRP Member since 2017

Kelly is the Volunteer Services Program Manager at Children’s Mercy in Kansas City, Missouri for three years and has been with the organization since 2008. In her previous professional years, she was a Certified Child Life Specialist and Child Life Program Coordinator. Kelly received her Bachelors of Science in Human Development and Family Studies from University of Missouri.

Andrew Jager, Senior Program Manager, American Hospital Association (AHA)

Andrew supports the work of the Population Health team. In this role, Jager oversees research studies related to performance improvement activities in hospitals and health systems, clinical-community linkages in the prevention and treatment of chronic disease, and promoting innovation in health care systems. Prior to joining AHA, Jager was a senior researcher in the American Medical Association’s Ethics Group where he led and conducted studies on topics related to medical ethics and professionalism, work motivation, and professional identity. He also has developed and validated measures related to how contextual factors impact patient care quality and well-being, and managed programs related to communication effectiveness and health disparities reduction. Jager holds a MA degree from the University of Wisconsin-Madison in Latin American, Caribbean and Iberian Studies and a BA from Beloit College.

Nicki Johnson, CCLS, Director of Volunteer and Guest Services, Children's Mercy, Kansas, City, MO

AHVRP Member since 2017

Nicki is the Director of Volunteer and Guest Services at Children’s Mercy in Kansas City, Missouri Since 2013. Her previous roles include Volunteer & Guest Services Program Manager, Certified Child Life Specialist and Outpatient Child Life Manger, at Children’s Mercy Hospital. Nicki has a Bachelor’s of Science in Human Development and Family Studies from University of Missouri.

John Klos, Gift Shop Manager, Saint Francis Health System, Tulsa, OK

AHVRP Member since 2013

John is currently the Gift Shop Manager at the Saint Francis Health System in Tulsa, Oklahoma. John manages three diverse gift shops in the Health System. Accounting degree from Rider University in Lawrenceville, New Jersey, and received M.B.A. from the University of Tulsa in Tulsa, Oklahoma. Experiences range from the oil industry and Information Technology. A volunteer for ten years in the Health System, held positions as Treasurer of the Auxiliary, gift shop buyer, and Department Chairman.

Susan B. Krassow, CAVS, Retail Operations Manager, Main Line Health Riddle Hospital, Media, PA

AHVRP Member since 2014

Susan is the Retail Operations Manager for the Merry Token Gift Shop and Riddle Thrift Shop for Main Line Health System. She previously managed the Wishing Well Gift Shop, Shadow Box Gift shop and Twice Loved Treasures Thrift Shop for Inspira Health Network in NJ. Susan owned and operated Clothes Encounters of the 2nd Kind consignment store. She holds a Bachelors of Science in Fashion and Retail Management and is a member of PAHVRP and NJAHVRP.

Susan Lakey, Director, Auxiliary Services, Children's Health, Dallas, TX

AHVRP Member since 2011

Susan is the Director of Auxiliary Services at Children’s Health, located in Dallas, Texas. She has been with the organization for 14 years and has served in a variety of roles. She currently oversees Volunteer Services, Concierge Services, hospital Gift Shops and the Seacrest Studio. Susan is a Certified Child Life Specialist (CCLS) since 2002. She received her Master in Healthcare Administration from University of Texas at Arlington and her Bachelor Degree in Human Development and Family Studies from Abilene Christian University.
  Kristin Lanning, Social Media Strategist, Health Forum of the American Hospital Association (AHA), Chicago, IL

Kristin is a Social Media Content and Strategy Alchemist who knows how to blend compelling digital storytelling with solid strategy to produce outstanding results She also consult with various groups within the American Hospital Association on the use of social media. In this role, Kristin presentations on general social media, social media analytics and paid social media, she is a past presenters at AHVRP.
Judy Lieberman, MA, Director, Auxiliary and Volunteer Services, Nemours A.I. duPont Hospital for Children, Wilmington, DE

AHVRP Member since 1999

Judy has over 20 years of volunteer engagement experience. Judy received the Ellen Burston Award for her work leading Pennsylvania’s state (PSDVS) board as President. Her platform focused on benchmarking and education. Judy is always learning and growing; she has now brought her experience to Nemours A.I duPont hospital for Children, and has restructured the volunteer department saving dollars and increasing functionality.
Pat Long, Medical Explorer & Student Volunteer Coordinator, CoxHealth, Springfield, MO

AHVRP Member since 2017

Pat is the Student Volunteer and Medical Explorer Coordinator at CoxHealth in Springfield, MO. She has been employed at CoxHealth for 15 years. Prior to joining CoxHealth, she retired from Ozarks Technical Community College in Springfield, MO, where she worked as the Communications Coordinator.  Previously worked as an interpreter for the Deaf in Springfield Public Schools. Pat has served on several state and local boards including Special Olympics, Missouri School for the Deaf, Assistance Dogs of the Ozarks, and Boy Scouts.

Mary McCormack, CAVS, Energetic, Enthusiastic, Professional Speaker, Author, Consultant, Jacksonville, FL

AHVRP member since 1983

Mary has shown thousands of people and organizations how to successfully apply creative solutions to challenges involving leadership, life balance and best business practices. Mary wrote Constant Readiness: Recommended Practices for Joint Commission Standards, 2nd Edition, published by the Association of Health Care Volunteer Resource Professionals and the American Hospital Association. Mary also writes professionally for national journals and magazines such as Volunteer Leader, Insights, Partners in Community Health and Women In Medicine. Mary has a Bachelor of Arts degree in Psychology from University of North Carolina at Chapel Hill and is a member of the National Speakers Association.

Lisa McGarr, MHR, CAVS, Director of Hospitality and Volunteer Services, Lourdes Health System, Camden, NJ

AHVRP Member since 2005

Lisa is proud to be the current President of NJAHVRP. She is also the Director of Hospitality and Volunteer Services for Lourdes Health System, where she has been employed for 21 years. In that role she is responsible for over 300 volunteers, 15 employees, two visitor reception areas, two gift shops, a thrift shop and the Ladies Auxiliary. Lisa holds a Bachelor of Arts Degree in Organizational Management and a Master of Science Degree in Human Resource Management and is CAVS certified.
Molly T. McVey, Manager, Volunteer Services, Piedmont Columbus Regional, Columbus, GA

AHVRP Member since 2016

Molly graduated summa cum laude with a Bachelor’s in English Literature and attained an MAT in Secondary English Education. She taught middle and high school for 12 years before switching careers to Volunteer Management. She is a current board member for Georgia Society of Volunteer Services, and a member of Tri-Community Directors of Volunteer Services and the Council on Auxiliaries/Volunteers.

Gabrielle Montoya, Project Specialist, Houston Methodist Hospital, Houston, TX

AHVRP Member since 2017

Gabrielle has worked in Volunteer Services for five years, and is a Licensed Master of Social Work (LMSW) in the state of Texas. She graduated from the University of Houston with her graduate degree in Social Work, and holds a Bachelor's degree in Mass Communications from Sam Houston State University.
Mike Mullane, Senior Digital Marketing Specialist, American Organization of Nurse Executives (AONE), Chicago, IL

Mike joined the AHA team in 2015 as the Digital Content Specialist in AONE's marketing department. Born and bred on Chicago's Northwest side, Mike is passionate about digital media and how it is used in political advocacy campaigns. Mike earned his Bachelor of Arts in Digital Communication and Media/Multimedia from Southern Illinois University.
Patrick Murray, Senior Marketing Communications Specialist, American Society for Health Care Risk Management (ASHRM), Chicago, IL

Patrick is the Senior Marketing Communications Specialist at the American Society of Health Care Risk Management, a Professional Membership Group of the American Hospital Association. Patrick's professional focus is on bridging traditional association marketing with modern digital techniques.
Chris Perez, MS, Patient Experience Manager, Atrium Health, Charlotte, NC

AHVRP Member since 2017

Chris is the Patient Experience Manager at Atrium Health and manages Volunteer Services for three hospitals within the system. He previously managed volunteers for the City of Charlotte and the Guardian ad Litem program in Connecticut. He has a Bachelor's Degree from the University of New Haven and a Master's Degree from the University of North Carolina at Charlotte.
Julie Powell, MS, Volunteer Services Specialist, Children's Health, Dallas, TX

AHVRP Member since 2017

Julie is the Volunteer Services Specialist at Children’s Health in Dallas, Texas and has been with the organization for 18 years. In her role, Julie acts at the hospital expert regarding volunteers including the oversight of process improvement projects, special events, program growth and daily department operations. She is a Certified Child Life Specialist since 2001. Julie holds a Master of Science in Human Development and Family Studies from the University of North Texas and a Bachelor Degree in Sociology from Dallas Baptist University.
Gita Rampersad, JD, MHA, Management Consultant, Chicago, IL

Gita is an award-winning population health professional and transactional attorney. A native of Chicago, IL, Gita designs and executes strategies to strengthen the US health system and address leading causes of morbidity, mortality and disease. An expert in place-based programming and community engagement, Gita is a thought leader for companies focused on health and health care and is a senior advisor in the development of multisector efforts to improve health and wellbeing, promote equity and advance policy. Gita currently provides full time management consulting services to the American Hospital Association (AHA) Institute for Health Equity, the AHA Health Research and Educational Trust and the AHA Chief Medical Officer. She is a frequent speaker at national conferences and known for her dedication to improving health for the underserved and neglected. Gita holds a JD from Loyola University Chicago School of Law with a Certificate in Health Law and a Master of Healthcare Administration from the University of Illinois at Chicago School of Public Health. In her free time, she enjoys walking programs, visiting art museums and listening to Cuban jazz.
Alan C. Randolph, MS, Hospital Generalist - Team Lead - NIAHO Surveyor / ISO Auditor, DNV GL Healthcare, Milford, OH

Innovative executive with over 20 years of management leadership experience in energy efficiency, sustainability, healthcare management, waste management, and corporate social responsibility.  He has produced superior results working with all stakeholders in designing hospital support service and comprehensive waste management programs from concept to execution. He has successfully led energy efficiency efforts across healthcare organizations, waste and recycling companies, and with a world-wide energy organization.
He conducts national survey activities for an accreditation organization (AO), DNV GL Healthcare, to ensure acute care and critical access hospitals are in compliance with National Integrated Accreditation of Healthcare Organizations (NIAHO) / Center for Medicare Conditions of Participation (CoPs) and compliance with International Standards for Organizations (ISO-9001).
DNV GL Healthcare has been granted deeming authority by CMS, so hospitals accredited by DNV GL Healthcare are deemed to be in compliance with the CMS CoPs.
Alan has a Bachelor’s Degree, BA in Communications from Eastern Illinois University and a Master’s Degree, MS, in Health Services Administration from The University of St. Francis.  
Alan currently serve on The University of St. Francis’ Alumni Board of Directors and works as a Student Mentor for his alma mater.  He was recognized by The University of St. Francis in 2014 as a Distinguished Alumni Award Winner & is a frequent speaker on campus.
Janene Riedeman, CAVS, Director, Volunteer Services, St. Cloud Hospital, St. Cloud, MN

AHVRP Member since 1999

Janene is the Director of Volunteer Services at St. Cloud Hospital in St. Cloud, Minnesota since 1996. She over sees six retail gift stores that she has grown from approximately $200,000 per year to more than $1 million gross sales. Janene is received her Service Enterprise certification in 2017 and she also hold the CAVS certification. She is a former President/Chair of MAVA, AH and SCAVC and a past presenter at AHVRP conferences.
Allison Russell, Doctoral Student, University of Pennsylvania School of Social Policy and Practice, Philadelphia, PA

AHVRP Member since 2018

Allison is a Ph.D. Student in Social Welfare at the University of Pennsylvania. Her research interests include nonprofit human resources management, equity and ethics in nonprofits, and the link between community engagement and well-being. Her work has appeared in Nonprofit Management, Leadership, and Community Development Journal. She also served as managing editor of Nonprofit and Voluntary Sector Quarterly.
Amy Sanders, CAVS, Manager of Volunteer and Guest Services, University of California San Francisco, San Francisco, CA

AHVRP Member since 2007

Amy is the Manager of Volunteer and Guest Services at University of California in San Francisco, California for two years. She is responsible for Guest and Volunteer Services at three hospitals and oversees 600 volunteers. Amy received her Bachelor of Arts degree in Broadcast Communications from California State University Fresno. Amy is a past presenter with AHVRP.

Rob Sarkis, Chief Information Officer, The American Hospital Association, Chicago, IL

Rob has 25 years of technology leadership experience that spans multiple industries, including manufacturing, distribution, retail, insurance and technology. His proven expertise in aligning information technology with global business strategies has enabled organizations to explore opportunities and market investments beyond traditional plans and offerings.

He most recently served as the CIO at Fellowes Brands, a global manufacturer and distributor of business and consumer products. Prior to his work at Fellowes, Rob was CIO at The Pampered Chef, a subsidiary of Berkshire Hathaway. His other roles include: CIO at CompuSystems Inc., a privately-owned technology company; Vice President of Enterprise Application Development at Solo Cup; and vice Vice President at UK-based distributor Premier Farnell and at, a publicly-traded insurance/brokerage technology company.

Rob has a degree in business computing/computer science from Auckland University of Technology in New Zealand, as well as a degree in electrical engineering from Beirut Institute of Technology in Lebanon.

Jennie Situ, MPH, Program Manager, American Hospital Association, Chicago, IL

Jennie supports population health, physician leadership, and anti-violence initiatives. Previous work includes managing educational and operational processes for healthcare-acquired infections and quality improvement projects. Prior to AHA, Jennie served as a User Experience (UX) specialist and a training coordinator at the University of Illinois System. Jennie has a Master of Public Health degree and a Bachelor of Arts degree in Applied Psychology from the University of Illinois at Chicago.

Stephanie Spradling, CAVS, Assistant Director of Volunteer Services, CoxHealth, Springfield, MO

AHVRP Member since 2007

Stephanie attended Southwest Missouri State University, majoring in Elementary Education. She held several positions before joining Volunteer Services in 1982 as department secretary. She advanced in the department currently holding the position of Assistant Director of Volunteer Services. Stephanie has administered the student volunteer program and Medical Explorers. She currently oversees the student volunteer coordinator and all student programs including Medical Explorers. She also oversees the Volunteer Coordinators. Stephanie holds her CAVS certification.
Melissa Heinlein Storti, PhD, CAVS, Chief, Voluntary Service, Corporal Michael J. Crescenz Veterans Affairs Medical Center, Philadelphia, PA

AHVRP Member since 2008

Dr. Heinlein has over 20 years of volunteer engagement experience. She served as a reviewer for other VA voluntary Service Departments, a team member for nation tasks groups, tem member for Pracademics through the Association for Research on Nonprofit Organization and Voluntary Actions. Dr. Heinlein received her PhD in Human Development from Marywood University (Scranton, PA) and her research focus on burnout and volunteer resource managers.
Julia Geynisman-Tan, Female Pelvic Medicine & Reconstructive Surgery Fellow, Northwestern Medicine, Chicago, IL

Julia is a Female Pelvic Medicine and Reconstructive Surgery fellow in the Department of Obstetrics and Gynecology. She founded the Survivor Clinic of New York City, a grant-funded clinic for women. Dr. Geynisman-Tan established partnerships with dozens of social services organizations and governmental agencies in New York City to serve their clients. She served on the board of the HEAL Trafficking Network, a national organization dedicated to connecting health professionals working on anti-trafficking efforts and currently serves on the board of Physicians Against Trafficking of Humans. She has trained a number of health professionals on identifying and responding to trafficking in healthcare settings.
Marie Tartnyek, Substance Abuse Specialist, Yale New Haven Hospital, New Haven, CT

Marcie is a substance abuse specialist in the department of Medicine at Yale New Haven Hospital. She has a background in private therapy and substance abuse counseling. She holds a master’s degree in social work and is a licensed clinical social worker. In her role at Yale New Haven Hospital, her primary approach to care is motivational interviewing interwoven with a 12 step approach or the disease recovery model. She has done special training in Street Yoga and Trauma Informed Care Treatment, Men’s Trauma and Empowerment training and is certified in Domestic Violence.
Joe Thompson, Manager, Volunteer Services, Norton Healthcare, Louisville, KY

AHVRP Member since 2015

Joe is the Volunteer Service Manager at Norton Brownsboro Hospital in Louisville, Kentucky. Norton Brownsboro Hospital is a full-service, 127-bed community hospital-serving patients in many counties. He oversees over 150 volunteers in his department and runs numerous programs. His previous professional careers include; middle school teacher, sales manager and worked in the Emergency Department as a Patient Access point. Joe received his Bachelor’s degree in Liberal Studies from University of Louisville.

Sean Thornton, MPP, Program Manager, American Hospital Association, Chicago, IL

Sean manages a portfolio of projects in population health. Prior to joining AHA, Sean worked as a writer and advisor for the Ash Center at the Harvard Kennedy School, where he specialized in research on government innovation initiatives within the City of Chicago.  Sean holds joint Masters’ degrees from the University of Chicago, in Public Policy and Social Service Administration. His work has spanned Chicago’s public, philanthropic, and nonprofit sectors.

Alicia Toval, MS, Volunteer Coordinator, Houston Methodist Hospital, Houston, TX

AHVRP Member since 2018

Alicia is the newest member of the Volunteer Services department at Houston Methodist Hospital, serving in the department for a short nine months as a Volunteer Coordinator. She earned a Bachelor of Arts in Sociology and went on to receive a Master’s of Public Health from the University of Texas Health Science Center in Houston, Texas.
Wendy Turner, CAVS, Volunteer Services Manager, Providence Regional Medical Center, Everett, WA

AHVRP Member since 2007

Wendy is the Manager for Volunteer Services and has been with Providence Regional Medical Center for over 11 years and CAVS certified. During her tenure the volunteer department has streamlined the volunteer process, raised staff awareness about the benefits of volunteers, and strives to ensure that volunteers feel appreciated for their commitment to supporting patients, families and staff.  She has been a WSSDVS board member since 2008 serving as Regional Rep, Treasurer, Vice President, President-Elect and is currently the President.  Wendy has served on the AHVRP Nominations, HAVE Awards, and Conference Committees over the past few years.
Lynda Waldron, Gift Shop Supervisor, Henry Ford Allegiance Health Lobby Gift Shop, Jackson, MI

Lynda is the gift shop supervisor for the Henry Ford Allegiance Health Lobby Gift Shop for the past five years; prior to this, Lynda was a wireless retail manager, auditor and corporate trainer. In conjunction with forty dedicated volunteers, runs a seven day a week gift shop that caters to staff, patients and guests.
Nancy Williams, CAVS, Director, Volunteer Services and Community Outreach, Piedmont Columbus Regional, Columbus, GA

AHVRP Member since 2008

Nancy has a Master’s of Science in Management, Healthcare Administration and her CAVS certification. She has served 30 years as Director of Volunteer Services and more recently added Director of Community Outreach. She is a past president/member of Georgia Society of Volunteer Services and Tri-Community Directors of Volunteer Services and a member of the Council on Auxiliaries/Volunteers.

Lotus Yon, Director, Human Resources & Learning, Northwest Community Healthcare, Arlington Heights, IL

Lotus is the Director of HR at Northwest Community Healthcare. She also writes for Forbes and her leadership blog. She’s also a member of the American Society for Healthcare Human Resources Administration board.