Concurrent Session Speaker Bios


Leslie Amani, Coordinator of Spiritual Support Volunteers & Hospice Volunteers, Enloe Medical Center, Chico, CA
AHVRP Member Since 2014

Leslie is a public speaker and educator. In 2014 she became the Coordinator of Spiritual Care and Hospice Volunteers at Enloe Medical Center in Chico, CA. Leslie is passionate about bringing the message of effective communication techniques to connect people to the mind, body, and spirit. She is also a mentor and Lead Trainer in Classroom Management and Effective Instruction. Leslie received her Bachelor of Arts in Music and is currently a MBA Scholar at the same school, California State University, Fresno.

Kay Andalis, CAVS, Junior Volunteer Coordinator, Sharp Grossmont Hospital, La Mesa, CA
AHVRP Member Since 2015

Kay serves as a Planetree facilitator at the hospital. She volunteers at Sharp Memorial Hospital where she serves on the auxiliary board as secretary and is a member of the Patient Family Advisory Council. Kay has a Bachelor's in Biology and a Master's in Public Health.

Douglas Boser, President and CEO of Boser Construction, Inc. and Inventure Properties, Sauk Rapids, MN
AHVRP Member Since 2017

Doug's company has grown to employ nearly 50 employees, specializing in commercial, medical and institutional construction, with annual revenue of more than $10 million/year. Doug serves on the CentraCare Health Foundation board of directors, as Vice-chair of the Grants committee, is actively involved in several leadership committees, and provides volunteer and donor support to the March of Dimes and several other community organizations. He received the Rising Star philanthropy award in 2014 for his generosity in supporting healthcare initiatives. Doug values the impact mentors have made on his career, and volunteers his time to present at state and national conferences.

Dr. Ronald Chambers Jr., MD, FAAFP, Program Director, Dignity Health Methodist Family Medicine Residency Program, Sacramento, CA

Dr. Chambers is the Program Director for the Dignity Health Methodist Family Medicine Residency Program, Chair of the Family Medicine Department, Chief of South Sacramento Hill Physicians, Medical Director for Mercy Family Health Center, Medical Director for Mercy Human Trafficking Clinic, Physician Advisor for the Dignity Health Human Trafficking Response, Clinical Faculty for UC Davis, and Clinical Associate Professor for California Northstate University. He has worked in the Surgeon General's Office on Healthy People, the UCSF Gladstone Institute on HIV research, and participated in multiple global health medical trips.  His current passion is human trafficking victim and survivor care and the creation of trauma-informed, victim-centered longitudinal medical homes for survivors coinciding with resident physician education and training.

Ashley Clos, Director of Volunteers, Community and Government Relations, The Christ Hospital Health Network, Cincinnati, OH
AHVRP Member Since 2015

Ashley has over 10 years’ experience working in the non-profit sector with extensive recruitment and fund development experience. Selected as a "Great Leader Under 40" in Cincinnati, OH by Venue Magazine. She received her Bachelor of Arts in Political Science and History from Northern Kentucky University.

Beth Daddario, CAVS, Director Volunteers, Retail & Guest Services, Inspira Health Network, Vineland, NJ
AHVRP Member Since 2003

Beht's responsibilities include the oversight of over 250 active volunteers, the hospital Gift Shop, the Thrift Shop, and the front desk. Beth received her Bachelor's Degree in Social Work from West Chester University in West Chester, PA. 23 of the past 28 years have been in Volunteer Management. Beth is a member of AHVRP, NJAHVRP, PAHVRP, and DVAVA. She is married and very proud of her two children, daughter-in-law and first granddaughter. Beth suffered the loss of her daughter in 2011 and has a strong passion for patient family centered care.

Carol Dixon, Director of Mission Services and Volunteer Resources, Providence Health Care, Vancouver, British Columbia, Canada
AHVRP Member Since 2006

Carol has been managing volunteer programs in hospitals for more than 20 years and has undergraduate degrees in Cellular Biology and Gerontology and a Master’s Degree in Organizational Development and Adult Learning.

Shelly Dul, Volunteer Coordinator, Carolinas Medical Center - Mercy, Charlotte, NC
AHVRP Member Since 2015

Shelly was born in North Carolina and obtained her Bachelor’s Degree in Social Work from Western Carolina University. Prior to working for Carolinas Medical Center-Mercy, Shelly had a successful career in the Sales and Marketing sector but her true passion led to her returning to the non-profit sector. She has been a Carolinas HealthCare System teammate for over six years and resides in Charlotte, NC with her husband and two children.

Stefanie Groff, Manager Volunteer Services, Children’s Hospital of Philadelphia, Philadelphia, PA
AHVRP Member Since 2016

Stefanie has been a steward of CHOPs mission for over 10 years. In her role as Manager of Volunteer Services at CHOP, Stefanie is responsible for implementing strategic volunteer programs that aim to improve the patient, family and employee experience.

Mandy Guest, Director of Volunteer Services and Gift Shop, Houston Methodist Hospital, Houston, TX
AHVRP Member Since 2010

Mandy received Bachelor’s in Business Administration from Lamar University in Beaumont, TX and her Master’s in Mass Communication from the Texas State University in San Marcos, TX Mandy holds the Certified Administrator of Volunteer Services (CAVS) certification. She also serves as a member of the Texas Association of Directors of Volunteer Services District Directors.

Frank Hrabe, Database & Compliance Coordinator, Volunteer Services, Children’s of Alabama, Birmingham, Alabama
AHVRP Member Since 2016

Frank has been a proud part-time member of the Children’s of Alabama Volunteer Services Staff for 14 years. During this time he has been both teen and college student volunteer coordinator, he also oversaw the conversion to Volgistics while serving in the parliamentary role for the Auxiliary in helping rewrite the bylaws. Now he is Database & Compliance Coordinator for the almost 1200 volunteers, and also manages the volunteer portion of the website and social media outreach. He has presented at the state, regional and national levels for two different professions.

Rebecca Hynes, Coordinator, Volunteer Programs, Mayo Clinic, Rochester, MN
AHVRP Member Since 2017

Rebecca is a volunteer coordinator for Mayo Clinic Volunteer Programs at Mayo Clinic Hospital in Rochester, MN. In this role, she oversees approximately 500 volunteers who support 25 service areas in the outpatient clinical practice along with countless institutional projects and special events. Rebecca serves as editor of the program’s volunteer newsletter. Rebecca holds a Bachelor's degree in Strategic Management Information Systems and a Master’s degree in Organizational Leadership.

Nateasie Kendrick, Manager of Volunteer Services, Texas Health Harris Methodist Hospital HEB, Bedford, TX
AHVRP Member Since 2017

Nateasie has been in healthcare for almost 4 years coupled with a degree in education and nearly 20 years of experience in volunteer management and facilitating. She has experience as a Training Manager, Membership Marketing Director, Volunteer Training Coordinator, Educator, PTA President, Program Specialist, Recruitment Specialist, Manager of Volunteer Services and Volunteer. Nateasie is responsible for teaching various skills to both children and adults, provided leadership for the design, development and delivery of strategies to ensure and quality training.  She supervised more than 40 facilitators and responsible for communicating the mission of the organization in a positive and professional manner to more than 1500 volunteers yearly. Nateasie also supervises more than 900 volunteers and responsible for recruiting, screening, onboarding, retaining, supporting and mentoring.

Madison Kramer, Senior Volunteer Coordinator, The Christ Hospital Health Network, Cincinnati, OH
AHVRP Member Since 2017

Madison has been involved with recruitment for the department. Madison has her Bachelors of Arts in Political Science from University of Dayton.

Karen Langley, Director of Volunteer Services, Doylestown Hospital, Doylestown, PA
AHVRP Member Since 2007

Karen began her career as a volunteer manager for the Chapel Hill YMCA during her undergraduate years. After twenty years as a social worker with various populations and settings, Karen joined Doylestown Hospital as the social worker and Volunteer Coordinator for the Hospice Program. Karen became the Director of Volunteer Services for Doylestown Health eleven years ago and he now manages all aspects of a thriving volunteer program involving more than 1,000 volunteers in 80 areas of the health system. She is the proud mother of two adult sons and Dixie, the four-year-old Papillion Karen rescued from a local shelter.

Kristin Lanning, Social Media Strategist, AHA Health Forum, Chicago, IL

kRISTINis the chief social media expert at Health Forum and is responsible for conceiving and executing social media strategy, as well as ensuring that Health Forum's social media is a strong, authoritative voice for the health care field, offering insightful thought leadership engagement for hospital and health care executives and leaders.

Yamile Luna, Assistant Vice President, Community Impact, Florida Hospital, Orlando, Florida
AHVRP Member Since 2017

Yamile works to serve as connectors and conveners to take Florida Hospital’s mission of extending the healing ministry of Christ beyond the walls of the hospital. Yamile has worked for Florida Hospital for over 30 years and has served in multiple leadership capacities, most recently serving as Vice President of the FH Orlando campus for over 10 years. She has a passion to mentor & serve others, engage teams to excel to their fullest potential, and leave a deeply rooted, mission-focused leadership legacy for those who follow after her.

Helaine MacPhail, Gift Shop Coordinator, Kingman Regional Medical Center, Kingman, AZ
AHVRP Member Since 2017



Sandra Marshall, CAVS, Director of Public Relations and Volunteer Services, LRGHealthcare, Laconia, NH
AHVRP Member Since 2002

Sandy has been in volunteer service administration since 1997 and in 2015 was the president of AHA’s Association for Healthcare Volunteer Resource Professionals. She currently serves on the AHA Committee on Volunteers. In her two-hospital system she oversees volunteer services, marketing, public relations, community relations, the gift shop and philanthropy. She has served on the AHVRP board of directors from 2011 to 2016 and has held a variety of leadership roles in state and regional healthcare volunteer organizations. Sandra has served on several local boards, including the New Hampshire Charitable Foundation, the Spaulding Youth Center and the chambers of commerce. She holds the AHA’s Certified Administrator of Volunteer Services credential.

Gabrielle Montoya, Project Specialist in Volunteer Services, Houston Methodist Hospital, Houston, TX
AHVRP Member Since 2017

Gabrielle has worked in Volunteer Services for four years, and has a passion for improving processes and adapting to the changing dynamics of working with volunteers- something she spoke about as a co-presenter at the Texas Association of Healthcare Volunteers 2016 Conference. Gabrielle is a Licensed Master of Social Work (LMSW) in the state of Texas. She graduated from the University of Houston with her graduate degree in Social Work, and holds a Bachelor's degree in Mass Communications from Sam Houston State University.

Amy Moore, Program Lead Volunteer Services, Children’s Hospital of Philadelphia, Philadelphia, PA
AHVRP Member Since 2017

Amy has been improving the patient and family experience through engaging events and volunteer programs for over 7 years. In her role as Program Lead, Amy is responsible for identifying new and meaningful opportunities for volunteers and creating memorable moments for CHOPs patients and families.

Paulette Myzel, Director, Social Responsibility, Florida Hospital, Orlando, Florida
AHVRP Member Since 2014

Paulette has been with Florida Hospital since 1981 in a variety of roles, but found her true passion in volunteer services. Paulette oversees a workforce of over 2,400 community members who donate time to the hospital each year, as well as Florida Hospital’s employee volunteer program, dubbed caregivers. Paulette sits on the board of the Florida Association of Directors of Volunteer Services, and loves to travel- especially to relax on the beach.

Gary L. Pastore, MSL, CHHR, Human Resources Director & Senior Business Consultant, HonorHealth Scottsdale Shea Medical Center, Scottsdale, AZ

Gary is a current board member of the Arizona Healthcare Human Resources Association where he has served on the board for over 19 years. He is currently Director of Human Resources for HonorHealth Scottsdale Shea Medical Center.  Gary  has been a repeat recipient of the Outstanding Officer Leadership Award and Outstanding Chapter Achievement Award from the American Society for Healthcare Human Resources Administration an affiliate of the American Hospital Association.  Gary is currently the ASHHRA President.

Chris Perez, Patient Experience Manager at Carolinas Medical Center, Charlotte, NC
AHVRP Member Since 2016

Chris is the Patient Experience Manager at Carolinas Medical Center, a 900 bed, Level 1 Trauma Center in Charlotte, NC. He also manages Volunteer Services for Carolinas Medical Center, Levine Children's Hospital, and Carolinas Medical Center - Mercy. He has been with the system for 5 years and has previous experience managing volunteers for the City of Charlotte and the Guardian ad Litem program in Connecticut. He has a Bachelor's Degree from the University of New Haven and a Master's Degree from the University of North Carolina at Charlotte.

Mary Plathe, Volunteer Services Manager, Orange City Area Health System, Orange City, IA
AHVRP Member Since 2013

Mary is responsible for oversight and direction of the health system’s volunteer program, overseeing a volunteer resource of over 200. She is responsible the gift shop and all auxiliary fundraisers and has been a member of the health system’s management team for almost 30 years. Mary has served as Treasurer for the Iowa Directors of Volunteer Services, a member of the 2015 AHVRP Conference Planning Committee, Chair of the AHVRP Retail Committee and a Past President of the Iowa Hospital Association Volunteer/Auxilian Board of Directors.

Janene Riedeman, Director, Volunteer Services at St. Cloud Hospital, Saint Cloud, MN
AHVRP Member Since 2009

Janene has been Director, Volunteer Services at St. Cloud Hospital for nearly 20 years. In this role, she oversees hospital, clinic and outreach volunteer programs with 1100 active volunteers, and 111,743 hours of service. Janene has direct responsibility for multiple gift shop locations totaling more than $1 million in gross sales; 28-room hospitality house; home delivered meals program; personal response system; and Volunteer Auxiliary activities.

Joyce Rivas, Animal Assisted Activity Chair, Doylestown Hospital, Doylestown, PA
AHVRP Member Since 2017

Joyce is Animal Assisted Activity Chair at Doylestown Hospital. Doylestown Hospital’s program has grown from two dogs to twenty, orientation process and materials were upgraded, website content and permanent therapy dog photography exhibit were created, and training programs were conducted on subjects like canine body language, human body language, safety, and zoonosis. She is currently a program director at Roxy Reading Therapy Dogs; board membership pending and current board member at Equorum et Plus Foundation (horse rescue). She earned her BA in Advertising at Penn State and MBA in Marketing at Temple University, and was a Temple graduate school lecturer for five years

Joan Ryzner, MHA, Director of Member Relations, American Hospital Association, Chicago, IL

Joan supports the AHA’s Committee on Volunteers, the State Auxiliary Leaders Network and the Hospital Awards for Volunteer Excellence. She is also a member of AHA’s CEO Relations team. Prior to these responsibilities she served as Executive Director of AHA’s Association for Healthcare Volunteer Resource Professionals, the only national organization devoted to healthcare volunteer resources. Joan holds a master’s degree in health administration from the University of Southern California and a bachelor’s degree in journalism from California State University, Fresno.

Stacy Scott Berteau, CAVS
AHVRP Member since 1985

Stacy was the Director of Volunteer Services at Sarasota Memorial for 34 years. She holds an MHE from the University of Florida. She is a past AHVRP Board Member, and past president. She has presented workshops and seminars to local organizations and four state DVS/Volunteer Health care associations.

Barbra Swann, CAVS, Program Analyst, Department of Veterans Affairs, Capitol Health Care Network, Randallstown, MD
AHVRP Member Since 1998

Barbra Swann has 36 years of management experience in health care. Currently, Barbra is employed by the Department of Veterans Affairs as Program Analyst for VA Capitol Health Care Network (VISN 5) and was once a IDT member of the Hospice and Palliative Care (HPC) at the Loch Raven VA Community Living and Rehabilitation Center. Barbra received her BS Degree in Health Education and Master’s in Applied Gerontology from Towson University. She received her CAVS certification in 2005.  She is a certified trainer of Hospice and Palliative Care for Veterans through End of Life Nursing Education Consortium (ELNEC).

Kelli Truver, MBA, Manager, Volunteer Services, Kingman Regional Medical Center, Kingman, AZ
AHVRP Member Since 2015

Kelli was previously the Volunteer Program Coordinator for the Arizona Youth Partnership serving all of Mohave County. Kelli has her MBA in Public Administration and is currently completing her PhD in Public Administration.

Linda Van Fulpen, CAVS, Manager of Volunteer Services, Sharp Grossmont Hospital, La Mesa, CA
AHVRP Member Since 2010

Linda has enjoyed the world of hospital volunteerism for over 30 years. Her volunteer service began as a “candy striper” at Sharp Cabrillo Hospital from 1978-81 and she returned to volunteering as an adult volunteer at Sharp Memorial Hospital in 1989. Currently she is the Manager of Volunteer Services, Gift Shop and Thrift Korral at Sharp Grossmont Hospital, a 536 licensed bed facility with 750 active volunteers. Linda is a member of the California Association of Hospitals and Health Systems Committee on Volunteer Services. She is active with San Diego Imperial Council of Hospital Volunteers and also San Diego Association of Directors of Volunteer Services. Linda has a Bachelor’s degree in Business Administration.

Kimberly Van Rooy, Director of Volunteer Programs, Mayo Clinic, Rochester, MN
AHVRP Member Since 2015

Kimberly is the Director of Volunteer Programs at Mayo Clinic Hospital in Rochester, MN. In this role, she oversees 14 paid staff and close to 1,600 volunteers spanning across three campuses in both the hospital and clinical setting. Kimberly provides strategic oversight for the program, which encompasses more than 40 unique service areas along with two hospital gift shops. Kimberly has nearly 17 years of leadership experience. She holds a Bachelor's degree in Business Management and a Master’s degree in Organizational Leadership.

Fernanda Vessio, MBA, Manager Volunteer Services, Children’s National Health System, Washington, DC
AHVRP Members since 2017

Fernanda serves as Executive member of the Volunteer Services Advisory Committee at Children's National, and Fund Development Advisory Committee at Family Matters of Greater Washington. She joined the Children’s National team in 2007 with her background in patient experience, volunteerism and hospitality management. As the Manager of Volunteer Services at Children’s National, yearly, her department makes a commitment to over 1,000 volunteers, 15,000 patients, over $1 MI in donations supporting Dr. Bear’s Closet. She holds a MBA in Management and Post-Graduation in Business Administration and Hospitality Management.