2012 AHVRP Annual Conference Educational Track Descriptions
Planning and Program Development - covers assessment, collaboration, The Joint Commission and National Patient Safety Goals, strategic planning, program development, funding sources, volunteer resources, benchmarking and program evaluation.
Management of Human Resources – focuses on recruitment, application processes, interviewing, screening, placement, training, supervision, evaluation, corrective action, motivation, recognition and retention.
Finance – covers financial reports and budgets, monetary contributions, fundraising, business projects, and tax issues.
Organization and Management of Services – covers internal and external standards, quality management plan, research projects, committee involvement, specialized reports, assignment descriptions, volunteer staffing, needs assessment, policies and procedures, statistics and databases, presentations, goals and objectives, risk management and legal issues.
Outreach, Advocacy, and Public Relations – focuses on networking, volunteer rights, public relations, marketing, AHA Healthcare Initiatives and technology.
Professional Development – focuses on planning and implementing staff development and enhancing professional knowledge.
Retail Operations – focuses on providing the highest quality of education, networking, best practices, and resources to support the hospital gift shop marketplace and the retail management professionals in healthcare.
Principles of Volunteer Resource Management – focuses on the building blocks of a dynamic volunteer program re- tooled for today's health care environment covering all aspects of volunteer management including volunteer resource, strategic planning, program enhancement, legal awareness, ongoing preparedness for The Joint Commission, program management, assessment and design, program operations and risk management, technology, tools and professional development.