Retail Revival
Overview: The 3 R’s are not about readin’, ‘ritin’ and ‘rithmetic anymore! They are about Renewing the energy in your shop, Refusing to be passive and Re-educating ourselves to assure wildly successful retail operations with ideas that will add fun, energy and dollars to your shop. You will be renewed by an infusion of ideas that will make your shop a destination location, impress your employees, customers and administration...and, oh yes, improve your bottom line! You will learn how to convert your customers to buyers and your volunteers and staff to sellers.
Learning Objectives:
Presenter: Kathy Moe, CAVS
Director, Volunteer Services/Gift Shop - Fort Dodge, IA
Kathy is a wife, a mom, a “Gamma”, a DVS and a Certified Administrator of Volunteer Services. Before her career in the hospital, Kathy owned her own gift shop. She became the first paid manager her hospital gift shop employed and managed that for 13 years before becoming the DVS seven years ago. She continues to manage “hand’s on” in the gift shop and is a buyer. She has overseen (endured) four complete renovations and expansions of the gift shop in the past 20 years and seen the donations from the gift shop to the hospital increase over 1000%.
Her responsibilities also include Volunteers, Lifeline, SHIIP, Information Desk staff and Valet staff. She is the Employee Engagement Leader in her medical center and promotes customer service, guest satisfaction and Character Counts education throughout the medical center.
Kathy says she has the greatest job on earth and believes in promoting professionalism, education, enthusiasm, and customer service. She's been honored to speak at numerous local, state and regional meetings on display techniques, buying, attending Market, motivating, educating and inspiring volunteers and staff in hospital gift shops.
Presented: 2010
