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Teaching Volunteers to Provide Emotional Support in a Hospital Environment
Tuesday, November 18, 2008
2:00 p.m. (Eastern)
1:00 p.m. (Central)
12:00 p.m. (Mountain)
11:00 a.m. (Pacific)
- Are you challenged with finding ways that volunteers can make a significant difference to those with whom they interact?
- Are your volunteers looking for meaningful interactions with patients that have a need for human presence?
Discover How Your Department Can Enhance Patient
Satisfaction When Volunteers Provide Emotional Support
The emotional support training program focuses on giving volunteers the skills needed to provide emotional support to patients. Patients are more satisfied, as their emotional needs are being addressed, and staff morale is enhanced. When patients are happy, caregivers are happy!
Through a live presentation with Power Point and an interactive Q&A session, participants learn to:
- Empower volunteers to see their role with patients as significant
- Develop a training program for volunteers in their own hospital environment
- Enhance their own competencies and share with their volunteers lessons in active listening, non-verbal gestures of care, boundaries, dealing with difficult patients, families and staff
Presented at the 2008 AHVRP Annual Conference to a record number of attendees and having received outstanding evaluations from the participants, this session is now available to you! Registered participants will receive one set of materials e-mailed (you may photocopy) and one toll-free telephone connection to the seminar.
| MEET THE PRESENTER | |
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Allison Rotter, MSW, CAVS Manager, Volunteer Services Cedars-Sinai Medical Center - Los Angeles, CA Allison Rotter has worked at Cedars-Sinai Medical Center for 16 years. She has been in volunteer management for 15 of those years. Allison received her BA in Psychology from Arizona State University in 1992 and her Masters in Social Work from the University of Southern California in 1996. Allison is also an active member of AHVRP. |
| REGISTRATION | |
| AHVRP Members: $169 Non-members: $269 Register Now! Online or by Fax/Mail | |
| CONTINUING EDUCATION UNITS | |
| Each registered participant will be awarded 1.5 contact hours or .15 Continuing Education Units upon completion of the brief program evaluation. If you attend as part of a larger group, AHVRP will not be able to confirm your participation. Therefore, you must be registered to receive CEU credit. CEUs may be used toward CAVS Renewal. | |
| NEXT SCHEDULED DELIVERY | |
| The Joint Commission Wednesday, December 17, 2008 @ 1pm Central Presenter: Mary V. McCormack, CAVS, CDVS Get the Information You Need to Maintain a State of Constant Readiness! |
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| CONTACT US | |
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For more information on this event or future online education contact: AHVRP |
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Click here for more information on AHVRP Online Education Opportunities.
