AHVRP webinars offer you the chance to learn new trends, best practices, and applicable tools from industry experts, fellow DVSes and retail managers in the healthcare volunteer field. These 75-90 minute webinars are the ideal resource for busy professionals looking to expand their knowledge and earn CEU's without leaving their desk! Be sure to review the long list of available audio call/webinar recording archives below. Each live webinar is available for purchase as an archive.
2013 Webinar Schedule
Title: Principles Course (Register for the entire course or select modules)
Trainers: Tammy Behnke, CAVS, Victoria Heidelman, CAVS, & Mary McCormack, CAVS
The newly revised Principles of Volunteer Management Course consists of six modules that will teach new and seasoned volunteer managers how to meet the ever-increasing challenges of volunteer management. This interactive webinar course provides as much information for the seasoned volunteer manager as there is for those new to the profession. Read the module descriptions and learn about the trainers.
Time: Each webinar will begin at 1:00pm CENTRAL (2pm ET, Noon MT, 11am PT). A recording will be provided to anyone unable to attend the live webinar.
Click on modules to register ($99 each):
Length: Each module is 90 minutes
Education Credits: *1.5 Contact Hours = .15 CEUs per module or 9 Contact Hours-.9 CEU's for the entire course.
Members-$99 per module/ Non-Member $149 or
Members-$199 for three modules of your choice/Non-Member $249 or
Member-$349 for the entire course (six modules)/Non-Member $399
Jun 26: Module 4: Program Organization & Administration
July 10: Module 5: Program Operations & Managing Risk
July 24: Module 6: Process Improvement, Technology & Professional Development
Principles Course (all six modules) for $349 (60% Savings)
Choose any three modules for $199 (33% Savings)
Download registration form to pay by check or to be invoiced
Archives to the webinars listed below will be available soon:
Module 1:Volunteer Services Role in the Healthcare Industry
Module 2: Legal Awareness for the Volunteer Administrator
Module 3: Ongoing Preparedness for The Joint Commission
Second FREE webinar for AHVRP members
See below for downloadable archive.
HCAHPS and Value-Based Purchasing: New Assets for Hospital Volunteer Resource Professionals
Presenter: Carrie Brady, JD, MA, Principal, CBrady Consulting
Length: 90 minutes
Education Credits: *1.5 Contact Hours = .15 CEUs
Price: FREE - members $199 - non-members
Overview: Volunteers may be “free,” but the value of their services is immense. With the linkage of reimbursement to HCAHPS scores, many hospitals are refocusing on volunteer programs as an essential foundation of patient experience improvement. This webinar will provide an overview of HCAHPS and how it relates to value-based purchasing, describe volunteer programs that are improving the patient and staff experience, and explore how to leverage HCAHPS and VBP in your organization. Learn more...
*awarded upon completion of evaluation
FREE Webinar Recordings on HCAHPS Curriculum
AHA's division of Health Research & Educational Trust (HRET) has established Patient Safety Learning Networks in coordination with the Agency for Healthcare Research and Quality (AHRQ). They are offering a series of free archived webinars on HCAHPS information. Visit their website to create an account and access the free webinars on "Using Data Effectively" and "Nursing Communication." Additional free webinar recordings will be available on their website throughout the year. Please note that AHVRP will not be distributing CEU's for these webinars. Learn more about Patient Safety Learning Networks at http://www.psl-network.org/
Audio Conference/Webinar Archives (CD includes recording, handouts, and CEU's upon completion of evaluation)
Download Audio Conference Archive Order Form
HCAHPS and Valur-Based Purchasing: New Assets for Hospital Volunteer Resource Professionals (June 2013)
Volunteers may be “free,” but the value of their services is immense. With the linkage of reimbursement to HCAHPS scores, many hospitals are refocusing on volunteer programs as an essential foundation of patient experience improvement. This webinar will provide an overview of HCAHPS and how it relates to value-based purchasing, describe volunteer programs that are improving the patient and staff experience, and explore how to leverage HCAHPS and VBP in your organization. Learn more... Click here to download free webinar recording.
Patient-and Family-Centered Care: Assessing & Enhancing Your Volunteer Program (March 2013)
Assessing one's volunteer department and overall program through the lens of patient-and family-centered care highlights the inspiring and incredible contribution that volunteers do and can make with the healing experience. This session will help you understand and identify opportunities to strengthen and enhance your program. Learn more...
Interns Rock: Nuts & Bolts of Designing an Intern Program for the Volunteer Services Office (February 2013)
Learn the steps to create and implement a successful internship program for the volunteer office, expanding the DVS' staff resources and increasing the productivity and quality of your volunteer program. Learn more...
AHVRP's 2012 Extraordinary Program Award Recipients (January 2013)-FREE WEBINAR
This is the first of three FREE webinars AHVRP offered to members in 2013. AHVRP's 2012 EPA recipients will share details of their winning programs: "Health Smarts While You Wait" and "Diagnoses Day." Learn more about these programs and listen to the webinar.
Constant Readiness: Recommendations for The Joint Commission Standards (2012) Purchase and download webinar today-Save on shipping charges. Review past, present and future standards to offer practical options for understanding and complying with the Joint Commission Standards. Topics include surveys, tracer methodology, and new standards that apply to healthcare volunteers More...
Best in Show: How to Build a Successful (& profitable) Pet Therapy Program From the Paws Up! (2012)
This workshop will outline the steps to conceiving, designing and implementing a successful hospital pet therapy program. Topics covered include how to recruit for your design committee, handler recruitment and screening, dog evaluation process, effective handler/dog team training, scheduling and expansion. More..
The Financial Implications of Volunteerism in Healthcare- Cost-Benefit Analysis (2012)
Clyde Taylor provides non-financial oriented Volunteer Services leaders with a basic understanding and working knowledge of cost-benefit analysis. Clyde presents cost-benefit analysis in a way that helps justify programs and services. This archive includes exercises and handouts that can immediately be put into practice. More...
Constructive Discipline (2012)
Paul reviews the various techniques he has used to manage volunteers' expectations related to the norms and culture of his institution and defines success and service up front to help candidates understand what is expected of them as a volunteer at his hospital. More...
Today's Retiree in New Volunteer Roles (2012)
Today's retirees have skills they want to use. Today's hospitals have new needs. Matching skills with needs has always been our job. This session will help you learn to be creative and find new ways to serve the hospital while fulfilling the volunteer's desire to help. More...
Volunteers-The Secret Agents for HCAHPS Improvement (2012)
Find out the top 11 things that patients fear and how behaviors and services provided by volunteers can calm patient fears and make your department one that is a model for all other hospital entities. More...
Extraordinary Program Award Winners (2012)-Discounted archive price of $25 for all AHVRP Members.
The winners of the AHVRP Extraordinary Program Award (EPA) describe their programs on Fall Prevention - Safety Monitor Volunteer Program and Medical Equipment Recycling Program (MERP). More...
Best Practices for Junior Volunteers
Learn about three different Junior Volunteer Programs in three different hospitals and participate in a discussion of what worked and didn't work for each specific program. More...
Beyond the Basics: A Strategic Approach to Advancing Volunteer Services
Designed for experienced volunteer directors, learn how to better evaluate and develop you department operations. More...
GROW YOUR OWN: Component of a Great Youth Volunteer Program
Learn the basics of building and running a great youth program; helpful “Toolkit” included! More...
Out of the Box Interviewing and Placement
Three different Best Practices for Interviewing and Placement will be presented giving you ideas of how to place volunteers, when in the process to interview and orient, and much more. More...
Recruitment vs. Retention: The Financial Bottom Line
Learn tools in selection, training, and feedback that will keep your volunteers around, saving you the cost of on-boarding new volunteers! More...
Volunteer Nurse Program
A panel of experts will discuss how to successfully implement a Volunteer Nurse Program. More...
Retail Audio Conference Archives
Adventures at Market: A Tale of 2 Buyers (Atlanta, Dallas, Las Vegas) (March 2013)
Two seasoned market shoppers share tips, trends, and their preferred list of vendors. This webinar will also cover retail trends, spring and holiday color palettes, and marketing strategies to get your gift shop products sold! Learn more...
To Facebook or Not to Facebook...Why You Should Create a Page for your Gift Shop (2012)
Have you wondered about creating a Facebook page for your gift shop? Technology is your social media friend, so join us and learn how easily it can be added to your marketing strategy! This audio conference will give you some basic how-to's for creating as well as enhancing your gift shop's Facebook page. More...
Doing More with Less: Challenges of Wearing a Dual Hat
Trends in hospital gift shops are changing as more and more Volunteer Directors/Managers are wearing a dual hat of Volunteer Manager and Gift Shop Manager .More...
Marketing: You CAN Do It!
Move your Gift Shop forward by reviewing basic marketing principles and looking at “real world” examples of successful hospital gift shop marketing. More...
Learn the retail operation’s 3 R’s! Renewing, Refusing, and Re-educating. More...
Looking for a series of educational CD's to further your knowledge? Our Principles of Volunteer Resources Management course might be what you're looking for! Visit the Principles page
Affiliated Group Discounts for 2012 Audio Conferences:
AHVRP is excited to offer its affiliated groups a reduced group rate for AHVRP’s 2012 audio conferences. This new pricing gives affiliated groups a chance to offer their members a variety of educational opportunities and earn Continuing Education Units (CEUs) while attending their state/regional meetings.
A minimum of 10 members is required per group and one phone line.
AHVRP must be contacted at least one week prior to the audio conference.
First person (main contact) pays member rate of $99 and each additional member pays $25 to participate. All participants receive CEUs.
Contact AHVRP at firstname.lastname@example.org or 312-422-3939 for additional details.