Module 1
Volunteer Resources Strategic Planning and Program Enhancement
Overview: Competing for resources?  Striving to achieve a higher level of “program credibility”?  What’s it going to take?  Adapting traditional volunteer programs to what has become a new era in healthcare and a new generation of volunteers is critical to positioning your program for the future.  Hear about current healthcare trends impacting your program, integrated program models designed to support these trends, strategic alignment of goals, achieving staff buy-in, and those all important outcome measures to market the “value” of your volunteer program.  Thriving, not just surviving, in today’s healthcare environment is a key focus of this session.  Be the “visionary” leader it will take to move your program to the next level…and enjoy the success you will find!
Learning Objectives:

• Ongoing Change Management
• Healthcare Industry Trends that Affect Program Planning
• Strategic Alignment of Mission & Goals
• Workforce and Legislative Advocacy
• Integrated Program Model to Meet Current Needs
• Surviving Mergers and Downsizing
• Outcome Measures to Market  the Value of  Your Program
  

Presenter: Margie Harris, CAVS, CDVS

Module 2
Legal Awareness for Volunteer Administrators

Overview: Anyone can sue anyone for anything at any time. Are you familiar with the laws that directly pertain to volunteer management?   This session will help keep your hospital out of court and out of the news. This webinar provides an overview of current laws with implications for volunteers and volunteer services administrators.  Participants will learn and discuss Labor and Screening Laws (Fair Labor Standards Act and Child Labor Law, use of volunteers during a work stoppage, and the Volunteers for Children Act of 1996), Privacy Law (HIPAA), Anti-Discriminatory (Americans with Disabilities Act, Title VII of the Civil Rights Act, EMTALA), Liability Coverage Law:  Federal Volunteer Protection Act of 1997, Tax Laws (IRS, For-Profit versus Non-Profit Fundraising/Advocacy), state-level Community Benefit Act to protect 501 and Safety Laws (OSHA). 
Learning Objectives:

• Labor and Screening Laws (Fair Labor Standards Act and Child Labor Law, use of volunteers during a work stoppage, and the Volunteers for Children Act of 1996)
• Privacy Law (HIPAA)
• Anti-Discriminatory (Americans with Disabilities Act, Title VII of the Civil Rights Act, EMTALA)
• Liability Coverage Law: Federal Volunteer Protection Act of 1997
• Tax Laws (IRS, For-Profit versus Non-Profit (Fundraising/ Advocacy), state-level Community Benefit Act to protect 501(c)3 status)
• Safety Laws: OSHA

Presenter:  Victoria Heidelman, CAVS

Module 3
Ongoing Preparedness for Joint Commission
Overview: Come review the past, present, and future standards to offer practical options for understanding and complying with Joint Commission expectations.  This interactive program includes current information, best practices, and provides opportunities for networking that strengthens volunteer services programs! With unannounced surveys, tracer methodology, and new standards that explicitly identify healthcare volunteers,  the Joint Commission  recognizes the importance and impact that volunteers can have in direct patient contact areas. Learn how to stay in constant readiness for your patients and TJC.
Learning Objectives:

• Applying Current Standards to Volunteers 
• National Patient Safety Goals
• Preparedness Tools
• Website Resources

Presenter: Mary McCormack, CAVS, CDVS

Module 4
Proactive Program Management, Assessment, and Design
Overview: Does your program have the “WOW’ factor?   Do you have the right services, for the right departments, at the right time?  Where can you have the greatest impact?  How do you get staff buy-in to service these areas?  What is the best training technique to get staff to take ownership of their assigned volunteers?   How do high impact services play into recruitment?   Get the answers to these and other key questions in this power-packed 90 minute session covering: on-going program assessment, developing “high impact” services, building a staff training program that truly works, having clearly defined policies and procedures in place to aid staff in managing their volunteer workforce, and designing recruitment strategies for a new generation of volunteers. This is a session you won’t want to miss!
Learning Objectives:

• Ongoing Program Assessment
• Designing High-Value Services
• The Impact of Policies and Procedures
• Training Qualified Staff on Effective Utilization of Volunteers
• Innovative Recruitment Strategies

Presenter: Margie Harris, CAVS, CDVS

Module 5
Program Operations and Risk Management
Overview: In today’s challenging economy, the bottom line for volunteer management professionals is to manage effective and cost-efficient volunteer programs. This session discusses best practice recommendations for the foundation of a successful volunteer program that meets the needs of hospitals and our next generation volunteers.   Current standards mandate that safety, security and risk management be woven throughout the entire volunteer program.  This webinar will provide an overview of the crucial fundamentals including interviewing, screening, training, recognition, and retention of volunteers.
Learning Objectives:

• The Mechanics of the Application Process
• Interviewing and Screening Techniques
• Competency-Based Service Descriptions, Supervision, and Evaluations
• Volunteer Orientation and Annual Training
• Recognition and Retention

Presenter: Mary V. McCormack, CAVS, CDVS

Module 6
Technology, Tools, and Professional Development
Overview: In this exciting session, leaders are introduced to important tools for the effective daily management of volunteer programs. Among the tools discussed are those relating to Continuous Quality Improvement (CQI), Record Management, and Disaster Preparedness in relationship to volunteer services.  Budget Planning and components of Fundraising are also discussed in the workshop. This session will share how to incorporate the use of technology in volunteer management, enabling proactive leaders to keep their programs at the forefront of volunteer management. The webinar will conclude with a review on the many resources available to assist in the professional development of volunteer leaders.
Learning Objectives:

• Integrating Technology into Program Components
• Continuous Quality and Process Improvement
• Disaster Preparedness Plan
• Records and Budget Management
• Financial Support through Fundraising
• Professional Development Resources for the Volunteer Administrator

Presenter: Tammy Behnke, CAVS