Conference at a Glance

*As of July 27, 2009, schedule is subject to change.
Optional, separate pricing or must pre-register.

Wednesday August 26, 2009
11:00a-6:00p
Registration/Hospitality
12:00p -6:00p
 Retail Operations Intensive Session & Lunch*
Retail Operations Intensive Session & Lunch* Retail Business is Show Business by Anne Obarski
Thursday August 27, 2009
7:00a-7:30p
Registration/Hospitality
8:00a-10:00a
TNT Networking Breakfast
Valerie Weber and Shirley Gould, Chairs
12:30p-4:15p
State Auxiliary Leaders Fall Invitational Meeting
Presenter TBD
1:00p-2:30p
Thursday Bonus Session
Eat Anything You Want and Never Gain Weight
Dr. Bill Crawford
1:00p-4:15p
Affiliated Groups and VISN Leaders Meeting
Professional Associations: Success through Applying Principles/
Practices of Volunteer Resource Management
Gerald (Jerry) Pannozzo, CVA
4:30p-5:15p
First-Time Attendees Meetings
5:30p-7:00p
Opening Ceremony/Keynote Address
Jason Schecterle
7:15p-9:00p
Trade Show Opening & Reception/ Silent Auction/ 50-50 Raffle
Friday, August 28, 2009
7:00a-5:00p
Registration/Hospitality/50-50 Raffle
7:00a-8:30p
Principles Module III
Ongoing Preparedness for Joint Commission Standards
Mary McCormack, CAVS
8:00a-6:00p
Bookstore/Cyber Cafe
8:45a-10:00a
General Leadership Session
Doing Well in Uncertain Economic Times:
Collaborative Leadership for Quality and Healthcare Optimization
Stephen R. Mayfield
10:15a-2:15p
Trade Show/Silent Auction/ 50-50 Raffle
12:00p-2:00p
Exhibit Hall Lunch
2:30-4:00p
Concurrent Session I
  • Beyond the Basics: A Strategic Approach to Advancing Volunteer Services ~ Paul Bartush (DVS-A)
  • Who You Are REALLY Does Matter!
    ~Joslyn Vaught (ALL – I)
  • Positioning The Volunteer Asset in an Uncertain Economy
    ~Jennifer Rackow & Beth Steinhorn(DVS-A)
  • Mindfully Managing Conflict “Dealing with Difficult Situations vs. Them Dealing With You!” ~Bill Crawford (ALL-I)
  • Discovering How Networking Can Help Bring Your Ideas to Reality Part 1~ Gerald “Jerry” Pannozzo (DVS-I)
  • Advancing Your Message: Increase Your Visibility Using Plain Language Technique ~ Kathy Claire-Hayes (DVS-I)
  • Retail Math for Your Gift Shop ~ Anne Obarski (DVS/ROP-I)
  • PRINCIPLES MODULE II Legal Awareness for Volunteer Administrators (Basic through Intermediate) ~ Margie Harris, CAVS
4:15p-5:45p
Concurrent Session II
  • Re-Positioning Student Programs for Career Pathway Results
    ~ Lynn Brooks & R.Michael Hutchinson (ALL-I)
  • Unleashing the Entrepreneurial Volunteer – A New Approach to Volunteer Leadership ~ Jennifer Rackow (DVS/AUX/VOL-I)
  • Finance Session Title TBD ~ John Evans
  • Is it Time to Move Beyond the Nominating Committee Process?
    ~ Wendy Biro Pollard (AUX/VOL-I)
  • Discovering How Networking Can Help Bring Ideas to Reality Part 2 ~ Gerald “Jerry” Pannozzo (DVS-I)
  • Take Your Best Shot: Marketing Your Volunteer Program through Photography ~ Joan Perry (ALL-I)
  • Certified Administrator of Volunteer Services Preparation Overview
    ~ Mary McCormack (DVS-I)
  • Retain, Retrain and Attain Success ~ Kathy Moe (DVS/ROP-I)
  • Principles Module IV Proactive Program Management, Assessment and Design (Basic through Intermediate)
    ~Victoria Heidelman, CAVS (ALL-FI)
6:00p-8:00p
Leadership Reception
Saturday, August 29, 2009
7:00a-5:00p
Registration/Hospitality/ 50-50 Raffle
7:30a-9:00a
Networking Table Topics
8:00a-6:00p
Bookstore/Cyber Cafe
9:15a-10:45a
General Sessions
11:00a-12:00p
AHVRP Board & Member Dialogue (DVS/ROP-FIA)
11:00a-12:00p
Auxilian/Volunteer “Plain Talk” Networking Session (AUX/VOL-C-FIA)
12:15p-2:15p
Extraordinary Awards Program & Lunch
2:30-4:00p
Concurrent Session III
  • Volunteer Services Raises the Bar, Lifts Spirits and Expands Services ~ Deborah Simmons-Trau (DVS-I)
  • Destination Thinking For Leaders ~ Dennis Deaton (ALL–I)
  • Building Quality and Excitement at the Same Time (Repeats)~ Evelyn Ramos & Patricia Choi (DVS-A)
  • The DVS Role in Patient Satisfaction/HCAHPS
    ~ Jeannette Hodge (DVS-A)
  • More…..Computer Tips, Tricks and Secrets
    ~JoEllen Blandford (All-I)
  • Coping with Role OVerload and the Stresses of Multitasking
    ~Denise Landers (ALL-I)
  • Great Ideas for Gift Shop Panel Discussion ~Susan Dailey, Angelina Blackmon, Kathy Moe, Randy Elms (DVS/ROP-I)
  • Principles Module VI Technology, Tools and Professional Development (Basic through Intermediate)
    ~Sabrina Clark, CAVS     (ALL-FI)
4:15p-5:45p
Concurrent Session IV
  • Beyond the Basics: A Strategic Approach to Advancing Volunteer Services ~ Paul Bartush (DVS-A)
  • Securing the Future of Auxiliaries and Volunteer Services Using the Three R’s ~ Margie Harris (DVS/AUX/VOL-I)
  • Building Quality and Excitement at the Same Time(Repeat)
    ~ Evelyn Ramos & Patricia Choi ~ (DVS-A)
  • That Would Never Work Here! ~ Tammy Behnke (DVS-I)
  • 10.5 Ways to Improve Effectiveness of Your Volunteer Services Website ~ Clyde Taylor (DVS-I)
  • Get Great Results in Influencing Others…RISK IT!
    ~ Cathy Newton (ALL-I)
  • Doing the Right Thing: Developing, Engaging & Effective Gift Shop Procedures ~ Miriam Works (ALL-I)
  • Principles Module I Volunteer Resources, Strategic Planning and Program Enhancement (Basic through Intermediate)
    ~ Victoria Heidelman, CAVS     (ALL-FI)
6:30p-10:30p
Group Activity/Event* Dine Around
Sunday, August 30, 2009
7:00a-12:00p
Registration/Hospitality
7:30-9:00a
AHVRP Annual Business Meeting & Breakfast
7:30-9:00a
Auxilian/Volunteer Breakfast Meeting
Presenter TBD
9:15a-10:45a
 Concurrent Sessions V
9:15a-10:45a
  • Building a Staff Training Program – The Secret to Staff Buy-In
    ~ Margie Harris (ALL-I)
  • Why Can’t We All Get Along: Multiple Generations Of Volunteers
    ~ Nancy Gaston (AUX/VOL-I)
  • Positive Solutions to the Economic Impact in our Volunteer Departments – Learning to Do More with Less
    ~ Paul Bartush and Julie VanderNoot (DVS)
  • Building/Remodeling: Be the Architect for a Vital Volunteer Organization ~ Barbara Kermisch (DVS-AUX/VOL-I)
  • Implementing a Comprehensive Interpreter Service Program
    ~ Ariel Lendarduzzi (DVS-I)
  • Leaving Your Imprint on the World of Volunteerism
    ~JoAnn Contorno (ALL-I)
  • Marketing – You Can Do It! ~ Angelina Blackmon (DVS/ROP-I)
  • Principles Module V Program Operations and Managing Risks (Basic through Intermediate) ~Tammy Behnke, CAVS (ALL-FI)
10:30a-1:00p Bookstore
11:00a-12:30p Closing Session
Living in Full Swing: How to Distinguish Your Profession and Discover Your Spirit ~ Cathy Newton